Alerts

Alerts

Massanutten Resort in Virginia Announces a Phased Reopening Starting June 12, 2020
Update May 21, 2020

Premier All-Season Resort in Virginia Is Getting Ready for its Phased Reopening by Conducting Staff Trainings, Revamping its Activity Program, Deep Cleaning the Property and More

McGaheysville, Va. – May 21, 2020 – Massanutten Resort, a premier all-season resort destination in the heart of Virginia’s Shenandoah Valley, today announced its plans to reopen operations in phases starting June 12th. As part of the initial reopening phase, the resort will open at partial capacity, and amenity availability will be based upon current guidance/restrictions from the Virginia Department of Health and Governor’s office. In preparation for its reopening, Massanutten Resort employees are preparing the property and undergoing extensive training on safety and operational protocols.

“Our property is unique in both its size and variety of amenities, and we’ve taken the development of our new re-opening plans and protocols very seriously,” said Matthias Smith, general manager at Massanutten Resort. “We take great pride in delivering remarkable experiences, and we are looking forward to welcoming guests once again to enjoy the mountain vistas and breathe in the fresh air."

Upon opening, Massanutten's retail shops, day spa, golf courses and restaurants will be available for guests to enjoy, though there will be limitations to hours of operation and capacity, along with some operational changes. For guests that wish to dine at the restaurants, calling ahead to reserve their preferred dining time is recommended. In an effort to manage guest flow, reduce time spent on each transaction and reduce lines, the resort also recommends that all amenity tickets are pre-purchased, either online on the resort’s website or over the phone. Queue lines will be properly marked for guests’ convenience.

Massanutten's mission statement is "to provide remarkable experiences in a safe and enjoyable environment" and the resort is committed to standing by this. The resort is working on a revamp of their activity program, which will abide by restrictions, while still providing a great vacation experience. A couple of the new programs currently in development are a weekly resort parade led by Massanutten’s mascot Theo the Bear and a drive-up movie experience, utilizing the space available in the ski area.

Rigorous cleaning and disinfecting procedures at the resort covers accommodations, public areas and office spaces. These procedures include frequent sanitization of high-contact points, such as elevator buttons, door handles, reception counters, chairs, windows and restrooms. Furthermore, guests are advised to follow all of their local and state guidelines and restrictions, e.g. stay-at-home orders or travel restrictions, that are active during their intended dates of stay at the Resort.

For more information and details about the resort's operations, visit www.massresort.com/recovery or call 540.289.4908. Stay up-to-date on the latest news by following @MassResort on Instagram or follow Massanutten Resort on Facebook at www.facebook.com/massresort.

Massanutten Resort - COVID-19
Update May 6, 2020

Even though we are still closed, our teams have been hard at work preparing the property and training our employees for the day that we can re-open. Currently our Commonwealth is still in a stay-at-home order and under non-essential travel restrictions, however, we are hopeful that these restrictions will start to ease up in the coming weeks. We are looking forward to the day when we can welcome you back to the mountain. In the meantime, know that we are doing the very best we can to take care of ourselves and our property. We hope you are all doing good and staying well.

Massanutten Resort - COVID-19
Update April 1, 2020

To comply with the Executive Orders given by Virginia’s Governor Ralph Northam on March 30th Massanutten Resort is taking the extraordinary step of having to cancel inbound Spring reservations. We realize this is upsetting news as you were looking forward to visiting and enjoying all that the Resort and the great Shenandoah Valley has to offer. Hopefully these sacrifices we are all required to make will have the desired results so we can welcome you all back sooner rather than later.

In the meantime, we want to work with you to reschedule your visit. This can be done by using the following contact list:

For those of you that want to keep in touch with us, please visit with us virtually by watching the Massanutten Moment- bringing you value-focused, positive content. Throughout the coming weeks, we’ll upload videos that will help you to keep moving, stay active, and try new things all from the comfort of your home. Join us on our webpage, Facebook, IGTV and our YouTube Channel.

Massanutten Resort - COVID-19
Update March 31, 2020

All playground equipment at Massanutten Resort is closed as part of our response to limiting the spread of COVID-19 in our community. This includes the play structures at Woodstone Recreation Center, James E. Lambert Park and Lions Centennial Community Park, as well as all fitness stations and bathhouses across the resort.

Open green spaces and outdoor areas such as basketball, tennis, & volleyball courts will remain usable at this time, but we are unable to provide equipment for use by the public. We are unable to commit staff to constantly sanitize and/or monitor the number of individuals at our parks, so please use your best judgment and adhere to the CDC guidelines that are in place at this time. Continue to practice social distancing while using our parks and other green areas, keep at least 6 feet of space, and wash your hands often. 

Thank you for your patience and understanding. We look forward to being fully operational in what we hope is the near future.

Massanutten Resort - COVID-19
Update March 26, 2020

Massanutten Moments is Live! Your daily dose of fresh mountain air.
Massanutten Moments was created by our extraordinarily talented staff in an effort to bring you value-focused, positive content while many of us are spending a little extra time at home.

Throughout the coming weeks, we’ll upload videos that will help you to keep moving, stay active, and try new things all from the comfort of your home. Join us on our webpage, Facebook, IGTV and our YouTube Channel.

Massanutten Resort - COVID-19 
Update March 23, 2020

Massanutten Resort Amenity Closure Notice
In these extremely challenging times, we would first like to take a moment to thank all of you for your support and understanding as our teams work through day-to-day decisions with attention to the future. We recognize we need to do all we can to ensure the health and safety of our guests, our employees, and the community.

Over the past week, we have taken steps to close or pare down our facilities and today we add our gyms and escape rooms to the closure list. Virginia BBQ & Pizza Co. and Campfire Grill are still available for take-out.

Right now, we are looking to re-open on May 17th, but will certainly be ready sooner should the circumstances change. We have great hope for the future. Stay well.

Massanutten Resort - COVID-19 
Update March 18, 2020

The well-being, health, and safety of our owners, guests, and employees continues to be our primary concern and focus. Below are our updates to facilities/operations with regard to the ever-changing COVID-19 pandemic guidance.

The following amenities are currently closed:

  • Spa
  • Indoor WaterPark & Building
  • Family Adventure Park
  • Recreations Centers

Currently Open:

  • Hiking
  • Tennis
  • Horseback Riding & Petting Farm
  • Golf Courses & Driving Range
  • Take-out and delivery service at Campfire Grill and Virginia BBQ & Pizza Co.
  • Shopping (The General Store & Lift Coffee Bar and The Market)

Massanutten Resort - COVID-19 Update
March 17, 2020

Governor Northam announced this afternoon that Virginians “should avoid non-essential gatherings of more than ten people, per federal guidelines.” Massanutten Resort is working through the steps we need to take to help ensure that we and our guests can comply with this request in the interest of public health and safety. We know that this will affect restaurant operations, recreation centers, certain activities, and events. As soon as we have updated facility and operations information, we will add it to this webpage.

View Governor Northam‘s statement here.

Thank you all for your patience as we move through these unprecedented times.

Massanutten Resort - COVID-19 Update
March 16, 2020

Massanutten Resort continues to take steps to ensure we are utilizing safe ‘social distancing’ practices.

With that, we have released a lineup of activities that fall within these parameters.

Social Distancing-Friendly Activities for Monday, March 16 - Friday, March 20:

March 16

  • Snowplay on the Snowground* | On the Slopes
  • Basketball “Horse” Tournament | 11:00 AM at Woodstone Outdoor Basketball Court
  • Kickball Tournament | 3:00 PM at Hopkins Park

March 17

  • Snowplay on the Snowground* | On the Slopes
  • Western Slope Hike | 10:00 AM | Meet at the Market at Massanutten Station Parking Lot
  • Cornhole Tournament | 10:00 AM at JEL Park
  • Shuffleboard Tournament | 2:00 PM at JEL Park
  • Ping Pong Tournament | 2:00 PM at MFRC

March 18

  • Snowplay on the Snowground* | On the Slopes
  • Cornhole Tournament | 10:00 AM at JEL park
  • Shuffleboard Tournament | 2:00 PM at JEL Park

March 19

  • Snowplay on the Snowground* | On the Slopes
  • Painting in the Park | 11:00 AM - 12:30 PM at JEL Park
  • Billiards Tournament | 2:00 PM at MFRC
  • Arboretum Wildflower Walk | 3:30 - 4:30 PM | Meet at Hopkins Cabin

March 20

  • Snowplay on the Snowground* | On the Slopes
  • Nature Sketch Walk | 1:00 - 2:30 PM | Meet at Hopkins Cabin

*Available during daylight hours 3/16-20 (Children under 13 require parental supervision. No sled riding. No snow balls.) No sign-up required. Weather permitting. For questions and additional info, please call Concierge at x65033.

Store2Door Delivery: Through March 22, 2020, we will be waiving Store2Door delivery fees.
Delivery times are 9 am - 5 pm through Sunday and must be scheduled in advance. For information, please visit: www.massresort.com/shop/store2door

Below is our updated list of activity closures:

  • Taste of the Valley
  • Live at the Lodge & live music events at Encounters Lounge
  • Monday Evening Show
  • Bingo Night
  • Karaoke
  • All live music events
  • Lions Club Bingo
  • Murder Mystery Dinner
  • Cooking Demo
  • Arts & Crafts Classes
  • Healthy Living Classes
  • Specialty Dinners
  • SCUBA
  • DC Tour

The following amenities are currently closed:

  • Spa
  • The Massanutten WaterPark Building
  • Virtual Reality @ Real Escapes
  • Snow Sports & Tubing (Closed for the season)
  • Family Adventure Park
  • Recreations Centers & Facilities

Also, we know many of you have questions about your upcoming reservation. Please use this contact directory to speak with a guest service team member:

Massanutten Resort - COVID-19 Update
March 14, 2020

The well-being of our guests, employees, and community continues to be our number one priority. While there are currently no reported cases of COVID-19 reported at the resort, we will continue to take proactive measures to prevent infections locally including practicing social distancing, utilizing approved CDC cleaning products, and working with guests who would like to alter their travel plans.

Below is our updated list of activity closures:

  • Taste of the Valley
  • Live at the Lodge & live music events at Encounters Lounge
  • Monday Evening Show
  • Bingo Night
  • Karaoke
  • All live music events
  • Lions Club Bingo
  • Murder Mystery Dinner
  • Cooking Demo
  • Arts & Crafts Classes
  • Healthy Living Classes
  • Specialty Dinners
  • SCUBA
  • DC Tour

The following amenities are currently closed:

  • Spa
  • The Massanutten WaterPark Building
  • Virtual Reality @ Real Escapes
  • Snow Sports & Tubing (Closed for the season)
  • Family Adventure Park
  • Recreations Centers & Facilities


What is available?

Massanutten still has so much to do from enjoying golfing, shopping, and more! Be sure to check out the Spring Resort Planner for more information.

And coming soon, we will be offering you a lineup of ‘social distancing-friendly’ activities to keep you out and about and enjoying your vacation.
Please continue to review our website and Facebook page for all of the latest news and updates. Thank you for all of your patience as we work through this unprecedented situation together.

Additional Resources: 

Massanutten Resort - COVID-19 Operations Update
March 13, 2020

Massanutten Resort is continuing to take proactive measures to protect our owners, guests, and our employees.

We are open for business however we are limiting large social gatherings. The following activities have been suspended/altered for this weekend:

  • Live Music and the Live at the Lodge Encounter's Lounge (cancelled)
  • Movie Night (cancelled)
  • Bingo Night (cancelled)
  • Karaoke (cancelled)
  • WaterPark-daily ticket sales limited; onsite guests and online purchasers will be given priority.

We are also working to create appropriate space between tables at our restaurants and in public areas, including check-in areas.

We recommend that everyone practices social distancing and remain at least 3-6’ from the party next to you. Another measure for consideration is to get takeout from VA BBQ, Campfire Grill, Hideaway Lounge, or Base Camp.

In the upcoming hours and days, if additional changes to operations become necessary, we will update guests via our facebook page and website.

We also understand that everyone needs to make decisions that are right for themselves, their families, and their communities.

If you would like to talk with us more about your upcoming travel itinerary or have specific questions, please send us an email or give us a call using the contact list below. Be sure to include your confirmation number and date of travel.

  • For general inquiries, email: info@massresort.com
  • For inquiries regarding your reservation, please reach out to the department you scheduled your visit with:

We will continue to closely monitor the situation and collaborate with health officials. Hopefully, we can all work together to mitigate the spread of this novel virus. 

Coronavirus Mitigation:

  • Avoid traveling if you are sick.
  • Avoid contact with sick people.
  • If you are 65 years or older, have compromised immunity, or have a pre-existing health condition, it is advised to avoid air travel and large crowds.
  • Maintain at least 6 feet distance from those that are coughing or sneezing.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Clean your hands often by washing them with soap and water for at least 20 seconds or using an alcohol-based hand sanitizer that contains at least 60%–95% alcohol. (Tired of singing “Happy Birthday” while you are washing your hands? This website will make any song into a handwashing jingle!)
  • in the wastebasket. If you do not have a tissue, cough or sneeze into your sleeve in the elbow. In either case, wash your hands thoroughly after.
  • If you are healthy, it is not necessary to wear a facemask. Facemasks are most effective when used by people who are already ill to prevent the spread of germs. Please protect our healthcare workers.

Additional Resources:
www.cdc.gov/coronavirus/2019-ncov/index.html

Massanutten Resort Contact Directory:
www.massresort.com/explore/contact-us/contact-list

Massanutten Resort-COVID-19 Statement and Update
March 12, 2020

Over the past several weeks, Massanutten Resort has been carefully reviewing and digesting updates related to the Coronavirus and COVID-19. This includes outreach to the Virginia Department of Health and other industry-specific contacts. With the well-being of our owners, guests, and employees in mind, we wanted to share with you how we are responding.

In addition to helping to direct people to the right information and utilizing cleaning products recommended by the CDC, we are also conducting extra training and cleaning with staff throughout all Resort departments and coordinating with local and regional health offices.

At this time, Massanutten Resort is open for business. We understand that this is an evolving situation and if changes to operations become necessary, we will update guests via email communication and our website: www.massresort.com.

We also understand that everyone needs to make decisions that are right for themselves, their families, and their communities.

If you would like to talk with us more about your upcoming travel itinerary or have specific questions, please send us an email or give us a call using the contact list below. Be sure to include your confirmation number and date of travel.

  • For general inquiries, email: info@massresort.com
  • For inquiries regarding your reservation, please reach out to the department you scheduled your visit with:

We will continue to closely monitor the situation and collaborate with health officials. Hopefully, we can all work together to mitigate the spread of this novel virus. In the meantime, we have listed a few resources that we have found useful.

Additional Resources:

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