Spring & Summer

Spring & Summer

A Look at Spring & Summer 2021

Bookmark this page as we will continue adding information and tips. For more news and updates, please visit the Resort’s Facebook page. For full COVID-19 related policies and updates, please visit our recovery page here.

Gatherings & Crowds
The Commonwealth of Virginia is requiring us to reduce the capacity to help slow the spread of Coronavirus. To limit capacity, we will provide tickets and services for purchase in advance online, when at all possible. This will require you to plan further in advance than in the past. Capacity limits will apply to the WaterPark admission, escape rooms, activities/classes, dining, and most places where crowds could gather. While there are limits, we believe these reduced capacities will both enhance your experience and help limit the spread of the virus.

Online Ticket Availability Schedule*
This schedule applies to all of the activities listed in the tabs below.

  • 30 Days - Tickets will be made available on the owner's website for owners to purchase 30 days in advance.
  • 21 Days - Tickets will be made available online for RCI, Massanutten Resort-Owned Rentals, & TripForth rental guests. Rental guests should be on the lookout for an email providing access to purchase tickets. Please be sure to check your Spam and Junk folder in your email if you do not see the additional email come through from us.
  • 10 Days - Available to all General Public, Non-Resort-Owned accommodations, and other rental properties on a first-come-first-served basis online and on the Resort App. The booking widget at the bottom of this page may be used to purchase general public tickets only.

Check out our guide on How to Book Your Activities Online.

Advance tickets may only be redeemed by the guest listed on the confirmation. A photo ID will be required.

*Please be aware that tickets may sell out and may not be available during every time slot. 

For those that have other types of passes, such as Massanutten rewards or gifted tickets please follow the below process:
WaterPark: Email waterpark@massresort.com at minimum of 72 hours in advance with your name, type of pass you are redeeming for admission (ex: combo pass), number of passes, and date and date of visit. Our Guest Services team will respond with a confirmation of visit on the day and date requested or with additional options. Please bring your confirmation email with you in case it is needed.
Golf: Redeem at the Woodstone Meadows Golf Course. 
Gift Cards & Massanutten Rewards Program Passes: Please call us at 540.289.9441 and our staff at the Call Center will be happy to assist you in booking your ticket.

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WaterPark Tickets

WaterPark Tickets

WaterPark capacity continues to be limited, and we recommend that you purchase tickets in advance to secure your spot. Tickets can also be purchased via the Resort App and website.

Annual Pass Holders: Yes, there will be space for you. Just like the summer and winter, a reservation will be required. Pass holders will receive an email with more information on how to reserve their tickets. Annual Passes are available for purchase at any time on the Resort App and website.

Ticket Allocations: Advanced tickets will be released for purchase following the same 30, 21, and 10-day schedule as outlined above.

To allow as many guests as possible to enjoy the WaterPark during holiday and peak periods, sessions will be offered instead of all-day admission. Please refer to massresort.com/hours for session dates and times. Sellouts are anticipated during these times with tickets unavailable to be purchased at the WaterPark.

 
New Policies
  • Admission sales are processed on the entry-level, creating the queue line outside of the main doors. Tickets for sessions are redeemable one hour before the session starts and all members must be present at the time of redemption.
  • There are capacity limits for Diamond Jim’s Arcade and MerchanDice Surf Shop.
  • Proper physical distancing for the admission queue line, Diamond Jim’s Arcade, and MerchanDice Surf Shop are 6’ apart. While in the WaterPark, physical distancing is 10’ apart.
  • Seating pods are arranged throughout the WaterPark, adhering to physical distancing guidelines. We ask that you not rearrange the seating areas. Although seating is very limited under current state guidelines, those dining at The Snack Shack are welcome to enjoy their meal in the Blue Ridge Buffet, located on the entry level of the building.
  • Hand sanitation stations are available throughout the Park.
  • Towels are not provided at the WaterPark, though you may bring your own. Massanutten WaterPark towels are available for purchase at MerchanDice Surf Shop.

To learn more about Massanutten Indoor WaterPark, please visit the following areas on our website:

Indoor Pools

Indoor Pools

Indoor Pool Session Sign-ups

Massanutten Fitness & Rec Club Indoor Pool and Woodstone Recreation Indoor Pool will be taking reservations for 75-minute swim sessions. Sign up using the following links - Woodstone Rec Indoor Pool | MFRC Indoor Pool

  • Sign-ups are only needed through April 30.
  • Your 75 minute session begins at the time you select. 
  • Late arrivals will not be permitted to extend their session time.   
  • We reserve the right to give your session away if you do not arrive within 15 minutes of the scheduled start time. 
  • All children age 12 years and younger must have an adult 18 years or older with them at all times. 
  • Please respect others and maintain physical distancing of 10' or greater from those not in your traveling party. 
  • If your pool session is ended early due to an unforeseen issue, your session time will not be extended.

Indoor Pools

Dining

Dining

We are focused on providing a safe environment for our owners, guests, and employees. We are regularly cleaning high contact areas in our dining locations including sanitizing doors, phones, tables, chairs, work stations, and bathrooms. Our dining locations are offering takeout, curbside, and/or delivery in addition to dine. Face masks are required in accordance with VA Executive Order 72.

 
Base Camp
  • We recommend guests use Yelp to check seating availability and make reservations before coming to dine at Base Camp. Reservations are not required but strongly recommended.
  • Takeout is available! Please order online here or call 540.437.3354.

 

Campfire Grill
  • We recommend guests use Yelp to check seating availability and make reservations before coming to dine at Campfire Grill. Reservations are not required but strongly recommended. Guest may also call 540.289.5794 for reservations.
  • For takeout, curbside, and delivery, please order online here or call 540.289.5794.

 

VA BBQ & Pizza Co.
  • Carry-out, contactless pick up & curbside services available all day, every day! Delivery available for lunch and dinner daily.
  • We encourage online or by phone (540.289.4958) ordering and payment. Online ordering available for carry-out and curbside only*

To see all Resort dining options, please click here.

Spa

Spa

Taking care of yourself during this time is of the utmost importance and the Spa at Massanutten is ready to help you do just that. However, due to limited capacity, it is important to plan a bit farther than you would have in the past. We do recommend calling the Spa at least two weeks in advance of your desired appointment date.

To view the Spa menu, click here.

What to Expect:
Guests  
  • Must call in advance to book an appointment. No walk-ins will be accepted.
  • Must fill out service intake form prior to arrival via email/text (sent at booking).
  • Arrive 15 minutes prior to appointment time and call 540.289.4040 or ring doorbell at front door. A staff member will greet you.
  • Guests are required to perform a health assessment prior to arriving at the Spa. Click here or see the health assessment tab above for details.
  • No guests with a temperature higher than 100.4° will be permitted to participate in a service or allowed entry into the building.
  • Face masks are required. They must be worn before, during, and after service.

Staff
  • Physical distancing will be maintained throughout the spa.
  • Face masks will be worn by all front desk employees and practitioners.
  • All areas will be properly cleaned and disinfected according to CDC guidelines.

Unavailable Services
  • Facials
  • Paraffin Dip
  • Waxing
  • Salt Booth
  • Self-serve water, tea, and complimentary wine

 

Hours

Click here to view current hours.

 

Reserving Your Appointment

Please call 540.289.4040. A major credit card or cash payment is required to reserve appointments. Intake forms will be sent electronically at booking and must be completed prior to your service time.

 

Spa Cancellation Policy

If you must cancel, we will be happy to assist you in rescheduling your appointments; however, if rescheduling is not an option for you, a 24-hour cancellation notice is required. Parties of 4 or more require a 72-hour notice. Cancellations may be subject to a fee of $50 for each service to cover the time reserved for you. If the cost of the service is less than $50, a $25 fee will be applied.

Lodging/Rentals

Lodging/Rentals

To view lodging cleaning & check-in procedures, please visit our recovery webpage here.

This spring, break free from the everyday stressors of life and explore 6,000 acres of crisp mountain air and authentic mountain experiences – from an Indoor WaterPark, golf, zip lines, and everything in between, our mountain is your playground – an independent, 100% employee-owned resort that unconditionally awesome. Our spring packages feature lodging plus WaterPark passes, golf green fees, spa services, and more. Book your spring getaway here!

For lodging cancellations, please call us at 540.289.4952.

Ticket Cancellations

Ticket Cancellations

IMPORTANT NOTE ON TICKET CANCELLATIONS: Cancellation and modifications can be made, as availability allows, without penalty up to 24 hours in advance. Cancellations within 24 hours of the activity date and time will incur a cancellation fee of $25 or 50% of the itinerary total, whichever is lower. No refunds will be given for no show tickets or cancellations/modifications after the designated start time.

If you are currently trying to cancel an online ticket reservation, please complete an Online Ticket Cancellation Request Form using this link and our team will process your request as quickly as possible. Please note that this form should only be used to cancel existing tickets and cannot be used to add tickets or change tickets to a different date or time. To help ensure that you are able to book the tickets that your party needs, please purchase tickets online for an available date and time.

For lodging cancellations, please call us at 540.289.4952.

Keeping It Fun & Safe

Keeping It Fun & Safe

Without question, our first and biggest priority this season will be safety: safe mountain activities, safe queuing, and safe space throughout the mountain. Our second priority, and also a very important one, is providing a remarkable time for you and your family!

 
Give the Gift of Massanutten 

We know that many of our guests have gift cards, Massanutten Rewards program passes, and other pre-purchased or gifted tickets. The staff at our Call Center will be happy to assist you in booking your tickets.

 

Tools You Can Use

We know this is a lot to take in and you must have many questions that we can answer. To help for a more smooth process of communication between us and our owners and guests, we will be introducing a few support tools soon that include:

  • Live Chat & Tutorials – We know that there are times that doing everything online can be a challenge. To help you along the way, we will have staff on standby for live chat to point you in the right direction and answer questions.
  • Phone Support – A central call center is now in place to help answer any questions you may have. Please call us at 540.289.9441 or visit our live chat on our homepage.
  • Expanded Resort App Functionality – Prior to opening day, the Resort App will be updated with everything you need to find
    helpful information as well as links for booking tickets to plan your trip with ease.
  • Social MediaFacebook, Instagram, and Twitter.
  • Websitewww.massresort.com/recovery and www.massresort.com/winter will have the latest info. Check back often!

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