Winter

Winter

A Look at Winter 2020/21

Thank you for taking the time to learn more about our upcoming season. Bookmark this page as we will continue adding information and tips as we get closer to opening day and beyond. For more news and updates, please visit the Resort’s Facebook page. For full COVID-19 related policies and updates, please visit our recovery page here.

Last Updated on January 9, 2021

Gatherings & Crowds
The Commonwealth of Virginia will be requiring us to reduce the capacity to help slow the spread of Coronavirus. To limit capacity, we will provide tickets and services for purchase in advance online, when at all possible. This will require you to plan further in advance than in the past. Capacity limits will apply to lift tickets, lessons, rentals, snow tubing, ice skating, dining, the WaterPark, and most places where crowds could gather. While there are limits, we believe these reduced capacities will both enhance your experience and help limit the spread of the virus.

Online Ticket Availability Schedule*
This schedule applies to all of the activities listed in the tabs below.

  • 30 Days - Tickets will be made available on the owner's website for owners to purchase 30 days in advance.
  • 21 Days - Tickets will be made available online for RCI, Massanutten Resort-Owned Rentals, & TripForth rental guests. Rental guests should be on the lookout for an email providing access to purchase tickets. Please be sure to check your Spam and Junk folder in your email if you do not see the additional email come through from us.
  • 10 Days - Available to all General Public, Non-Resort-Owned accommodations, and other rental properties on a first-come-first-served basis online and on the Resort App. The booking widget at the bottom of this page may be used to purchase general public tickets only.

Check out our guide on How to Book Your Winter Activities Online.

Advance tickets may only be redeemed by the guest listed on the confirmation. A photo ID will be required.

*Please be aware that tickets may sell out and may not be available during every time slot. 

For those that have other types of passes, such as Massanutten rewards or gifted tickets please follow the below process:
Ski/Snow Sports: Redeem at the ticket window with no reservation required.
WaterPark: Email waterpark@massresort.com at minimum of 72 hours in advance with your name, type of pass you are redeeming for admission (ex: combo pass), number of passes, and date and date of visit. Our Guest Services team will respond with a confirmation of visit on the day and date requested or with additional options. Please bring your confirmation email with you in case it is needed.
Golf: Redeem at the Woodstone Meadows Golf Course. 
Gift Cards & Massanutten Rewards Program Passes: Please call us at 540.289.9441 and our staff at the Call Center will be happy to assist you in booking your tickets.

Massanutten Resort Independent Badge & Safety Logo

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Ski Ticket Planning

Ski Ticket Planning

Lift Ticket Sales

To help manage lift capacity and lines, numbers of skiers and riders will be limited at any given time. To ensure you have your ticket prior to arrival, online purchasing is recommended. We will be offering a Last Chair Special that will be valid for the last 2 hours we are open from 3-5 PM Tuesday - Thursday and 7-9 PM on days with night skiing.

Tickets are available for 8-hour sessions, 4-hour sessions, and night sessions.

Please note that there will be days we are sold out - weekends and holidays in particular. Advance online purchasing is encouraged. We also anticipate greater flexibility on weekdays. Please continue to check back online as additional sessions and tickets may become available if weather conditions allow us to open additional mountain terrain.

Ski/snowboarding and snow tubing capacities are limited based on available snow coverage and terrain open. At times, we do anticipate being able to add additional tickets. So please continue to check back even if your original date was sold out.

 

Season Pass Holders

Rest assured that all season pass holders and Indy Pass holders will be able to use their pass as purchased – at this time, no reservation will be required. If conditions require adjustment, we will communicate to all pass holders directly. Please do ensure that we have an updated email on file. To update your email address with us, please email snowinfo@massresort.com.  To reduce foot traffic in our office, season pass purchase and pick-up transactions will now be processed at our new pass window which will be marked. To purchase your season pass, click here.

 

Lifts

Lift rides will be restricted to immediate family members and those traveling together. So, what does this mean? No more single lift lines or pairing up with someone you do not know. Line queues will look different this year to allow for physical distancing. Face coverings are currently required around the Resort and this will continue when in lines, lift queue lines, and when loading and unloading from the lifts.

 

Ticket Allocations & Points to Consider

We do anticipate reaching mountain capacity during peak periods and on weekends. However, with online and Resort App purchasing in place, you will have the benefit of knowing in advance if space is available and to secure your ticket. Please see information under Lift Ticket Sales (noted above) for more information.

 

Here are a few tips to help plan your visit!

Priority will be made in the following order:

  • Owners & Season Pass Holders
  • Overnight guests staying at a Massanutten Resort owned accommodation
  • Daytrippers

Weekdays are the new weekend! If there is ever a year to use a few of your vacation days to relax and unwind with us, this is the year. We anticipate much better time selection and lower rental rates overnight on weekdays and strongly encourage you to take advantage of more mountain access and shorter, less crowded wait times.

Any available tickets remaining after owners and overnight guests will be made available to the public. These tickets will be available online and on the Resort App.

 

Night Skiing

Night skiing will be available nightly Dec. 26 - Jan. 4 and Friday - Monday, Jan. 8 - Mar. 6. To review our updated schedule, please click here.

 

Rentals & Ski Lessons

Rentals will be available online and in-person for guests with slope use ticket confirmation. Online purchasing will allow for a speedy process, reduce congestion, and more importantly – give you back valuable time for making more mountain memories! The rental shop will have new inventory software and traffic flow when you arrive. This will expand into the adjacent Mountain Cruisers building to allow for increased space, improved traffic flow, and of course more time for you and your family on the slopes.

Ski/boarding lessons will begin as private and semi-private (from the same traveling party) for at least the first half of the season. We will reevaluate that point as we monitor the evolving dynamics. Unfortunately, traditional group ski lessons, Mountain Cruisers, Mini-Riders, or multi-week Learn to Ski (LTS) programs will not be available this year. We will offer our season-long race and freestyle programs.

Important Notes:

  • Purchase your slope-use tickets and equipment rentals prior to confirming your lesson. If you do not have these, we may not be able to accommodate you.
  • You must arrive 45 minutes to one-hour in advance of your lesson. Please plan ahead and arrive on time.

Please submit a private lesson request here and a staff member will contact you.

For snow sports hours, rates and info, please click here.

WaterPark Tickets

WaterPark Tickets

Many of the same procedures you have been reading about in the Winter Sports section also apply to us at the WaterPark, but let’s take a closer look...

First, let us review the similarities:
  • WaterPark capacity continues to be limited, and just as with snow sports, we recommend that you purchase tickets in advance to secure your spot. Tickets can also be purchased via the Resort App and website.
  • Annual Pass Holders: yes, there will be space for you. Just like the summer when the slides opened, a reservation will be required. Pass holders will receive an email with more information on how to reserve their tickets. Annual Passes are available for purchase at any time on the Resort App and website.
  • Ticket Allocations: advanced tickets will be released for purchase following the same 30, 21, and 10-day schedule as lift ticket sales.
  • To allow as many guests as possible to enjoy the WaterPark during holiday and peak periods, sessions will be offered instead of all-day admission. Please refer to massresort.com/hours for session dates and times. Sellouts are anticipated during these times with tickets unavailable to be purchased at the WaterPark.
  • Towels are not provided at the WaterPark, though you may bring your own. Massanutten WaterPark towels are available for purchase at MerchanDice Surf Shop.
 
What has changed?
  • Admission sales are processed on the entry-level, creating the queue line outside of the main doors. Tickets for sessions are redeemable one hour before the session starts and all members must be present at the time of redemption.
  • There are capacity limits for Diamond Jim’s Arcade and MerchanDice Surf Shop.
  • Proper physical distancing for the admission queue line, Diamond Jim’s Arcade, and MerchanDice Surf Shop are 6’ apart. While in the WaterPark, physical distancing is 10’ apart.
  • Seating pods are arranged throughout the WaterPark, adhering to physical distancing guidelines. We ask that you not rearrange the seating areas. Although seating is very limited under current state guidelines, those dining at The Snack Shack are welcome to enjoy their meal in the Blue Ridge Buffet, located on the entry level of the building.
  • Hand sanitation stations are available throughout the Park.

To learn more about Massanutten Indoor WaterPark, please visit the following areas on our website:

Snow Tubing, Ice Skating & Activities

Snow Tubing, Ice Skating & Activities

All snow tubing and ice skating, and activities/class tickets will be sold online and on the Resort App. To allow for physical distancing and to provide a safe and enjoyable experience, capacity and session times will be reduced. This will help us to better accommodate you during your visit as snow tubing and ice skating are two of our most popular activities during winter. To ensure you have your ticket prior to arrival, online purchasing is recommended.  Please refer to the availability schedule at the top of this page.

 

Snow Tubing

Snow tubing sessions times will be 90 minutes long. Please note that the tubing observation area will not be open to guests without a ticket due to distancing requirements and space constraints. Per Virginia Governor's Executive Order 63 and Executive Order 72, masks are required for people aged 5 and over at a public establishment. Face masks are required for snow tubers visiting our park including in ticket lines, lift queue lines, and while tubing. For snow tubing hours, rates and info, please click here.

 

Ice Skating

Sessions times for ice skating will be 60 minutes long. Masks will be required on the ice at all times. We are expanding our skate change and viewing area around the rink to allow for physical distancing. Viewing area will be restricted to one non-skating guest per traveling group. For ice skating hours, rates and info, please click here.

 

Classes & Activities

More info coming soon! For a weekly schedule of classes & activities, please click here.

TICKET CANCELLATIONS

TICKET CANCELLATIONS

IMPORTANT NOTE ON TICKET CANCELLATIONS:Cancellation and modifications can be made, as availability allows, without penalty up to 24 hours in advance. Cancellations within 24 hours of the activity date and time will incur a cancellation fee of $25 or 50% of the itinerary total, whichever is lower. No refunds will be given for no show tickets or cancellations/modifications after the designated start time.

If you are currently trying to cancel an online ticket reservation, please complete an Online Ticket Cancellation Request Form using this link and our team will process your request as quickly as possible. Please note that this form should only be used to cancel existing tickets and cannot be used to add tickets or change tickets to a different date or time. To help ensure that you are able to book the tickets that your party needs, please purchase tickets online for an available date and time.

For lodging cancellations, please call us at 540.289.4952.

Ski Lodge Access & Dining

Ski Lodge Access & Dining

To continue providing a remarkable and safe experience, we will be taking steps to keep everyone outdoors as much as possible. We encourage you to use your car as your go-to destination. Think of it as your own private Base Camp.

  • The Ski Lodge will have limited capacity and we kindly ask you to keep visits short (particularly during busier days) to allow for better access to restrooms and food pick-up areas.
  • Bar service at Encounters Lounge and Base Camp will be limited to table service only.
  • We recommend guests use Yelp or the below widget to check seating availability and make reservations before coming to dine at Base Camp or Encounters Lounge. Reservations are not required but strongly recommended.
  • The Ski Lodge Cafeteria will not be open, however we will offer additional self-service options and expanded picnic tables outdoors.
  • Additional dining options will be available on the mountain to help with spacing.
  • NEW! Mid-Mountain Grill will have a wider range of offerings including beer and wine service.
  • Table service in the Ski Lodge and on the deck will utilize technology allowing paperless menu options, online ordering, and for your food to be delivered to you directly.
  • Due to capacity restrictions, no outside food or drink will be permitted in the ski lodge.
  • To see all Resort dining options, please click here.

Lodging/Rentals

Lodging/Rentals

To view lodging cleaning & check-in procedures, please visit our recovery webpage here.

This winter, break free from the everyday stressors of life and explore 6,000 acres of crisp mountain air and authentic mountain experiences – from beginner to expert slopes and everything in between, our mountain is your playground – an independent, 100% employee-owned resort that unconditionally awesome. Our winter packages feature lodging plus ski lift tickets, WaterPark passes, golf green fees, spa services, and more.Book your winter getaway here!

For lodging cancellations, please call us at 540.289.4952.

Spa

Spa

Taking care of yourself during this time is of the utmost importance and the Spa at Massanutten is ready to help you do just that. However, due to limited capacity, it is important to plan a bit farther than you would have in the past. We do recommend calling the Spa at least two weeks in advance of your desired appointment date.

To view the Spa menu, click here.

What to Expect:
Guests  
  • Must call in advance to book an appointment. No walk-ins will be accepted.
  • Must fill out service intake form prior to arrival via email/text (sent at booking).
  • Arrive 15 minutes prior to appointment time and call 540.289.4040 or ring doorbell at front door. A staff member will greet you.
  • Guests are required to perform a health assessment prior to arriving at the Spa. Click here or see the health assessment tab above for details.
  • No guests with a temperature higher than 100.4° will be permitted to participate in a service or allowed entry into the building.
  • Face masks are required. They must be worn before, during, and after service.

Staff
  • Physical distancing will be maintained throughout the spa.
  • Face masks will be worn by all front desk employees and practitioners.
  • All areas will be properly cleaned and disinfected according to CDC guidelines.

Unavailable Services
  • Facials
  • Paraffin Dip
  • Waxing
  • Salt Booth
  • Self-serve water, tea, and complimentary wine

 

Hours

Click here to view current hours.

 

Reserving Your Appointment

Please call 540.289.4040. A major credit card or cash payment is required to reserve appointments. Intake forms will be sent electronically at booking and must be completed prior to your service time.

 

Spa Cancellation Policy

If you must cancel, we will be happy to assist you in rescheduling your appointments; however, if rescheduling is not an option for you, a 24-hour cancellation notice is required. Parties of 4 or more require a 72-hour notice. Cancellations may be subject to a fee of $50 for each service to cover the time reserved for you. If the cost of the service is less than $50, a $25 fee will be applied.

Keeping It Fun & Safe

Keeping It Fun & Safe

Without question, our first and biggest priority this winter season will be safety: safe mountain activities, safe queuing, and safe space throughout the mountain. Our second priority, and also a very important one, is providing a remarkable time for you and your family!

Check out our other new and fun experiences this winter:
  • Explore the Nutt – “Never Have I Ever” –  Since March, we all have been hearing a lot about what we cannot do. This winter, we are entering the season with a mindset of exploring new activities and sports that you might not have thought about trying before. To help you develop some new ideas for things to do when visiting, we have set up the page massresort.com/NeverHaveIEver to help you out. From ice skating to ukulele lessons and so much more, now is the time to seek new adventure around the mountain!
  • Expanded Outdoor LIVE Music! – Enjoy even more opportunities to listen and relax to live music after a day out on the mountain. We will be adding additional live music dates and wide-open spaces to sit for you, your friends, and family.
 
Give the Gift of Massanutten 

We know that many of our guests have gift cards, Massanutten Rewards program passes, and other pre-purchased or gifted tickets. The staff at our Call Center will be happy to assist you in booking your tickets.

 

Tools You Can Use

We know this is a lot to take in and you must have many questions that we can answer. To help for a more smooth process of communication between us and our owners and guests, we will be introducing a few support tools soon that include:

  • Live Chat & Tutorials – We know that there are times that doing everything online can be a challenge. To help you along the way, we will have staff on standby for live chat to point you in the right direction and answer questions.
  • Phone Support – A central call center is now in place to help answer any questions you may have. Please call us at 540.289.9441 or visit our live chat on our homepage.
  • Expanded Resort App Functionality – Prior to opening day, the Resort App will be updated with everything you need to find
    helpful information as well as links for booking tickets to plan your trip with ease.
  • Social MediaFacebook, Instagram, and Twitter.
  • Websitewww.massresort.com/recovery and www.massresort.com/winter will have the latest info. Check back often!

Winter Jobs

Winter Jobs

Blaze Your Own Trail This Winter

Work, snowboard and ski your way through a great winter when you apply for a part-time, full-time, or seasonal position here at Massanutten Resort. Positions come with competitive rates and Resort benefits and many include a season pass and sign-on bonus of up to $500. And the best part? No experience necessary - we will get you acclimated and trained.

Whether you’re a student, established professional, or even a retiree, there’s an opportunity waiting for you at Massanutten Resort. Choose the perfect position for you and make it a great winter! Work here. Play here. Do what you love.

Positions Include:
Ski & Snowboard Instructors
Lift & Tube Attendants
Guest Services
Ice Rink Technician
Food & Beverage Positions
Spa Therapists
& More!

Learn More & Apply Here

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