FAQs

Where is Massanutten Resort?
I want to spacebank my time. Should I contact RCI or my reservations department first?
How do I pay my maintenance fee/annual assessment early when I haven't received a bill?
I own at Summit or Eagle Trace and even though it is May, 2009, I am calling now to get my week assigned for 2009 - how could Summit be totally booked?
I own at Summit, I pay my fee every year in January and can never get a summer week - what can I do differently next year?
I own at Eagle Trace on the hill but last year I got assigned a unit in the valley - Why?
I want to let a friend use my week. Can I give him/her my confirmation and send them up?
I have a reservation through RCI for two widely separated units. My family is coming, so how can I be sure the units are together?
I have a reservation through RCI in a partial kitchen unit. Can you switch me to a full kitchen unit when I arrive?
I have reservations through RCI in two consecutive weeks but for two different units. Can I stay in one unit for the two weeks?
Is a fishing license required at the resort? If so, where can I purchase a license?
How do I find out how much a Massanutten timeshare is really worth?
How can I find information about selling my timeshare?
What is the Resort's pet policy?
How do I inquire about a lost or found item?
Where do I get my permanent resort ID card?
Do I need my Resort ID to receive discounts and enter the recreation areas?
Can I just drop off my kids at the recreation areas or pools?
How can I access the Internet while I am at the Resort?
I need to ship medical equipment to the resort. What is the procedure for doing that?

Where is Massanutten Resort?

Massanutten Resort is approximately 10 miles east of Harrisonburg, VA, in the north western region of Virginia. Go to Map & Directions for more information.

  ^ top

I want to spacebank my time. Should I contact RCI or my reservations department first?

Always contact your reservations department first to be sure that your fees are up to date and that you have all the information you need to spacebank successfully on the first try.

^ top

How do I pay my maintenance fee/annual assessment early when I haven't received a bill?

You can contact us at (540) 289-4911 or simply pay the amount of last year's fee - if there is an increase we will bill you later for that increase. If an increase does occur and you have already received your reservation - your reservation is not changed, unless you fail to pay the increase amount when it is due.

^ top

I own at Summit or Eagle Trace and, even though it is May, 2009, I am calling now to get my week assigned for 2009 - how could Summit be totally booked?

Your ownership states that you purchased the right to request a week's vacation on a space-available basis. During the first 5 months of the year we have a lot of units go unrequested. Each unit that stands empty represents an owner who called too late. To avoid this situation always call before the end of January each year - the earlier the better in fact!

^ top

I own at Summit, I pay my fee every year in January and can never get a summer week - what can I do differently next year?

Owners can pay their fee up to two years in advance and many do just that in order to be the first to request holiday or summer weeks. By the time the maintenance fee bill for next year's usage is sent in mid-November of the current year, the summer space for the next year is already booked. You need to pay the fee and request your summer week by summer of the year before.

^ top

I own at Eagle Trace on the hill but last year I got assigned a unit in the valley - Why?

If you own at Eagle Trace you own at both locations. You are certainly allowed to limit yourself to hill units by only accepting a unit number of between 176 and 253. Keep in mind that the hill units are the first to book up for each week. If a hill unit is what you really want, you may need to call earlier. To ensure your having a unit up on the hill - make sure that you have a Saturday-to-Saturday unit numbered between 176 and 253.

^ top

I want to let a friend use my week. Can I give him/her my confirmation and send them up?

NO. You must let the resort know, in writing, in advance of your friend's arrival. The notification must include your signature.

^ top

I have a reservation through RCI for two widely separated units. My family is coming, so how can I be sure the units are together?

For many reasons, Massanutten has a very strict no-move policy. To avoid the situation above: put the units on hold with RCI, call Massanutten to make sure the units are together and then confirm the reservation with RCI. If the resort tells you that the units are separated and you confirm them, please know that you will get exactly the units you confirmed with RCI.

^ top

I have a reservation through RCI in a partial kitchen unit. Can you switch me to a full kitchen unit when I arrive?

In the rare event that there are some vacancies at check-in for a full kitchen it may be possible to switch you. However, there will be an upgrade fee for such a transaction.

^ top

I have reservations through RCI for two consecutive weeks but for two different units. Can I stay in one unit for the two weeks?

We do our best to allow you to stay in the same unit for two weeks. This is handled on a case-by-case basis. You will need to contact the resort's reservation manager at (540) 289-4906 or etres@massresort.com.

^ top

Is a fishing license required at the resort? If so, where can I purchase a license?

Yes - A Virginia fishing license is required for anyone age 16 and above to fish on or off the resort. Five-day and season fishing passes may be purchased year-round at The Market at Woodstone. Licenses may be purchased spring, summer and fall at the General Store near the Ski Lodge.

^ top

How do I find out how much a Massanutten timeshare is really worth?

Since a timeshare is a vacation property, the value does not increase or decrease. Therefore, the price that you paid for the property is how much the property is worth.

^ top

How can I find information about selling my timeshare?

The resort does not offer a resale program. Therefore, in order to sell a property you would need to do so on your own by contacting a real estate agency, a resale company or putting an advertisement on the Internet or newspaper. We have found that many people have been able to sell their property through word-of-mouth to friends, relatives, business associates or acquaintances.

^ top

What is the Resort's pet policy?

None of the owners associations allow pets in the units. The only exception to this policy is licensed service animals. We would appreciate advanced notice for service animals. Any violations of this no-pet policy will result in a $250 fine and the immediate removal of the animal. There are several independent area kennels listed below that may be able to provide you with pet boarding.

^ top

How do I inquire about a lost or found item?

To inquire about a lost item contact Massanutten Security's Lost & Found at lostandfound@massresort.com, resort extension 5400 or (540)289-4054.

^ top

Where do I get my permanent resort ID card?

IDs can be made at the ID Center in the Woodstone Activities Building 9 a.m. to 5 p.m. daily. Holiday hours may vary.

^ top

Do I need my Resort ID to receive discounts and enter the recreation areas?

YES - You must have a valid Resort ID with an updated year sticker to get discounts or enter any of the recreation areas.

^ top

Can I just drop off my kids at the recreation areas or pools?

Children under the age of 12 years old must be accompanied by an adult at any recreation area or pool and at the WaterPark.

^ top

How can I access the Internet while I am at the Resort?

Massanutten Resort now offers free wireless internet in all common areas, units and hotels.

CyberCenter Express locations are still available for use in the General Store and Massanutten WaterPark. At these locations, high speed internet connection is $.35 per minute by credit card. Cards may be purchased in varying denominations at either location.

Massanutten Business Center located in the Woodstone Meadows check-in building provides a one-stop location to access free Wi-Fi, current magazines, and a lending library. Copying and faxing are also available. The business center is open daily 8:00 a.m. - 9:00 p.m.

For more information about Wayport, our new wireless internet provider, click here.
For information about connecting to wireless internet at Massanutten, click here.

^ top

I need to ship medical equipment to the resort. What is the procedure for doing that?

If you are planning to ship medical equipment (ex. oxygen, dialysis, etc.) to the resort, you must coordinate shipping with your medical equipment provider. Massanutten Resort cannot accept equipment deliveries prior to the date of your arrival. You must also make prior arrangements through your provider to pick up the equipment from your unit no later than 10am on the date of your check-out. The resort is not responsible for the safekeeping of the equipment or any damages incurred. Penalty fees may be applied to your account if the equipment is delivered prior to your check-in date or not picked-up by 10am of your check-out date. Please call Massanutten Resort Security with any questions at (540) 289-4054.

back | site map