Accessibility

Accessibility

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Web Accessibility

Web Accessibility

Web Accessibility

In line with our commitment to make our resort physically accessible, we are also committed to ensuring that all visitors have full access to our website. 

At Massanutten, we are committed to delivering a web experience that provides equal access and opportunity for individuals with disabilities. We are now actively striving to deliver a web experience that is aligned with the Web Content Accessibility Guidelines (WCAG) 2.0, specifically the “A” and “AA” criteria.

To ensure a seamless user experience for all our customers, current efforts are focused on delivering digital experiences that:

  1. Are compatible with commonly used screen readers
  2. Have full keyboard operability
  3. Communicate all necessary information without dependency on color
  4. Ensures video accessibility

This is just to name a few of the efforts we have taken or will take as we work to provide universal access to our website and its content. This is the beginning of a journey we committed to as we value each customer that takes the time to visit our website.

We are eager to hear from you regarding positive experiences and also regarding areas that could be improved.  With your feedback, we will be better able to work through issues promptly, make sure your needs are met, and ensure that proper steps are taken so that the problem is not encountered again in the future.

To contact us, please follow the following guidance:

Phone

800.207.6277 or 540.289.9441 option 0

Online
If you prefer to reach out to us online, please email us at marketing@massresort.com.

General Mailing Address
Massanutten Resort
1822 Resort Drive
Massanutten, VA 22840

We are always open to suggestions for improvement, so please reach out as you see fit. We are looking forward to hearing from you. Thank you for joining us on this journey and we hope to see you soon!

WaterPark Accessibility

WaterPark Accessibility

Massanutten WaterPark Safety & Accessibility Guide

At Massanutten WaterPark we strive to create a safe and remarkable experience for all of our guests. Many water park slides and attractions incorporate height and weight safety systems designed by the manufacturer to accommodate people of average physical stature and body proportion. These safety systems may place restrictions on the ability of an individual to safely experience the ride. Extremely large or small individuals, guests who have heart, back or neck trouble, pregnant women, people who have had recent surgery, people with casts, braces, restrictive devices or certain disabilities may not be safely accommodated per manufacturer requirements. For example, height requirements are based on the size needed to properly fit in a tube and the level of maturity usually associated with a certain height. Massanutten WaterPark’s policies have been developed in consultation with industry professionals, based on the recommendations of the manufacturer, our past experience and our evaluation of each attraction using our knowledge of the attraction in both normal and emergency operating conditions. Our prime consideration is the ability of each person to endure the dynamics of an attraction without risk of injury to that person or other riders. Any guest who feels they may be affected by this policy is encouraged to visit our Guest Services counter at MerchanDice Surf Shop or contact us at 540.437.3387 or waterpark@massresort.com.

Guests with Disabilities: Pre-arrival and Check-in
We recognize that guests of Massanutten WaterPark may have disabilities which impact the way they are able to experience our attractions. We will accommodate those disabilities where reasonably feasible. We encourage guests with disabilities to contact Massanutten WaterPark prior to your visit, so that we can answer any questions and ensure that you are able to take full advantage of your visit.

Upon arrival, guests with disabilities along with the rest of their party are invited to check-in at the Guest Services counter at MerchanDice Surf Shop on the main level of the WaterPark. Staff will be able to answer any additional questions you may have and assist you during your visit.

Accessibility
Handicapped accessible parking is available in the designated lot. A valid government issued hangtag or license plate must be displayed. Just inside the park’s entrance is an elevator providing access to all levels. Accessible restroom facilities are available on all levels. Additionally, accessible locker room and changing facilities are located on the aquatic level, including an accessible family changing area.

Accommodations to enter, exit or access the slides are limited by the unique nature and construction of waterpark slides and the exits of the slides which are typically into catch pools or run-out.

Special Services
Our goal is to make Massanutten WaterPark as enjoyable and barrier-free as reasonably practical. Listed below are some of the services we offer. Please feel free to suggest areas in which we might better accommodate your needs in the future.

Wheelchairs
Massanutten WaterPark has waterproof wheelchairs available for use at no charge during your visit, on a first-come, first-served basis.

Dietary Restrictions
Although food and beverages are not allowed to be brought into the park, individuals who have special dietary needs can contact us at 540.437.3372 to discuss how we can accommodate your needs.

Service Animals
Service animals are welcome at Massanutten WaterPark; however service animals will not be permitted to enter the water. Service animals must be physically controlled on a leash or harness at all times. Due to the nature of water slides, service animals must remain with a non-riding member of the guest’s party. Massanutten WaterPark team members are not permitted to take control of service animals. Guests whose service animals demonstrate aggressive actions toward our guests or employees will be directed to remove the animal from the park.

Flotation Devices
Lifejackets are provided at no additional charge on a first-come, first-served basis and must remain in the WaterPark. Outside floatation devices are allowed, however only U.S. Coast Guard-approved floatation devices are permitted.

Autism Accommodations

Queue Fast-Track
Queuing can be a difficult experience for some of our guests with autism, so where possible, we will endeavor to ‘fast-track’ you though lines. Guests with queuing difficulty and the members of their party should check in at MerchanDice Surf Shop to obtain special wrist bands.

Autism Friendly Quiet Room
A quiet room may be available at designated times to members of the party during your visit. Please contact Guest Services about this option.

Noise Cancelling Headphones
Noise cancelling headphones can be a handy tool for dealing with the difficulties caused by loud spaces. While we encourage guests to provide their own noise cancelling headphones, they are also available on a first-come, first-served basis for use free of charge while using the park.


Safety Policies

Massanutten WaterPark’s rules are as follows (subject to change; see posted Rules):

  • Please obey the Lifeguards & Attendants at all times.
  • Management reserves the right to refuse admittance to or to suspend privileges of any persons failing to comply with any rules.
  • People under the influence of alcohol or drugs are not allowed in the WaterPark.
  • Children under the age of 12 must be accompanied by a responsible adult who will directly supervise them during the entire visit.
  • Guests with children under the age of 5 must be within arm’s reach of the child at all times.
  • Additional rules are posted at each attraction.
  • People with infectious diseases, communicable diseases, or open sores are prohibited from using the WaterPark.
  • All guests are required to shower before entering the water.
  • All diaper-dependent guests must wear an approved swim diaper.
  • Proper swimwear is required. Exposed metal and loose strings are not permitted.
  • Only U.S. Coast Guard-approved floatation devices are permitted.
  • Lifejackets are provided at no additional charge on a first-come, first-served basis and must remain in the WaterPark.
  • No running, pushing, rough play, or shoulder riding in the pool areas.
  • Lockers are available and we encourage their use. We are not responsible for lost, stolen, or damage property.
  • Please leave rafts, balls, chairs, and all toys in your car.
  • We may close during inclement weather.
  • The WaterPark maintains a Non-Smoking environment.
  • No outside food or drink is permitted.
  • There is video surveillance at this facility.
  • Massanutten WaterPark is an aquatic environment. Be prepared to get WET!

Casts & Braces
Guests with casts and braces will be restricted from riding rides where the cast or brace will present a hazard to the guest or others. Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most slides.

Prosthetic Devices
This policy is aimed at fostering the best guest experience possible, while maintaining the safety of all of our guests, and observing operational restrictions and guidelines. Reasonable accommodations will be made for prosthetics on an individual basis on waterslides and The Pipeline with consideration given to the following:

  1. Riders must be able to safely enter and exit the slides.
  2. Riders must be able to assume the prescribed riding position.
  3. The prosthetic must not pose a danger to the rider themselves, others in the ride, the riding vehicle and/or the riding surface (for the safety of all guests).
  4. Guests wearing prosthetic devices must cover any exposed metal with a padded material, such as a neoprene wrap.
  5. Due to incompatibility with ride features and construction, certain prosthetics may not be permitted.

Recent Surgery, Heart, Back, Neck Problems and/or Pregnancy
Guests with a history of recent surgery, heart trouble/high blood pressure, neck trouble, back trouble, or any other condition that may be aggravated by riding, or who are pregnant, should carefully heed all warning signs at each attraction entrance. If you are in doubt about your ability to safely experience an attraction, please consult your physician.

Size Restrictions
Due to ride manufacturer and/or tube manufacturer requirements, height and weight restrictions are in place for specific rides and must be adhered to. These restrictions can be found on ride specific information and signage.

Loose Articles
When planning your day at Massanutten WaterPark, it’s best to travel light. Bring only items that can be safely secured in lockers, or left with a non-rider. Unfortunately our slides cannot accommodate loose articles including cell phones, pagers, hats, cameras, stuffed animals, purses, backpacks, basketballs, umbrellas, beverage containers, personal entertainment devices, etc. Lifeguard and slide attendants cannot be responsible for these items. Please do not leave valuable items on the aquatic floor or at the WaterPark. Daily locker rentals are available on the aquatic floor by the locker room area. Glasses must be secured by an athletic strap or they cannot be worn on the ride.

Camera Policy
For safety reasons, we cannot permit on-ride photography of any kind on any ride, with the exception of a “Go-Pro” or similar digital filming device that is securely strapped to the forehead of a rider. Use of the “go-pro” or similar device is subject to approval from management and may be rescinded at any time in the interest of safety. Under no circumstance shall “Selfie-Sticks” or cameras/phones on a pole be permitted on a ride. Riders will not be permitted to hold a camera, camera phone, or other recording device while riding a slide or attraction. Any type of photography or use of video recording devices is strictly prohibited in all restrooms and changing areas.

In General
All riders should be in good health and free from any conditions known or unknown that might be aggravated by riding. To ride, guests must have the ability to brace themselves upright in the provided tube and support their head and neck during the slide/water movements.

Attraction Specific Information & Policies

Massanutten Meltdown

This central feature of the Indoor WaterPark has a bit of everything- water cannons, waterfalls, and slides.

Height/Weight Requirements: The maximum operation load is one person per lane, weighing up to 300 pounds.

Physical Requirements:

  • Riders being free of medical conditions, including but not limit to pregnancy and heart, back or 
musculoskeletal problems and not under the influence of alcohol or drugs, are allowed to ride.
  • The Massanutten Meltdown sits in water 6 inches deep. The exit lanes for slides have a water depth of 9 to 10 inches.
  • Eyeglasses must be securely affixed to riders with head straps.
  • Swimwear with exposed zippers, buckles, rivets, or metal ornamentation is not permitted.
  • Riders must be barefoot.

Accessibility: The Massanutten Meltdown splash and play area is accessible from a sloped zero-depth entry. The slides are accessible only by stairs.


Blue Ridge Rapids

Blue Ridge Rapids is an indoor lazy river where guests float with the current on single or double inner tubes.

Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.

Physical Requirements:

  • Blue Ridge Rapids has a maximum depth of 3 feet. It is recommended that weak swimmers wear a life jacket at all times.
  • All guests must remain in their tube at all times.

Accessibility: Blue Ridge Rapids is accessible from a sloped zero-depth entry.


Shenandoah Cove

Play with the entire family in this pool area of Blue Ridge Rapids.

Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.

Physical Requirements:

  • This pool has a maximum depth of 3 feet 6 inches.

Accessibility: Shenandoah Cove is accessible from the sloped zero-depth entry of Blue Ridge Rapids.


White Caps

Enjoy the sun and surf at Massanutten WaterPark’s outdoor wave pool. Inner tubes are not permitted in this attraction.

Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.

Physical Requirements:

  • Do not ride if you are pregnant, have physical ailments, or are under the influence of alcohol or drugs.
  • This pool has a maximum depth of 8 feet 6 inches. It is recommended that weak swimmers wear a life jacket at all times.

Accessibility: White Caps is accessible by a sloped zero-depth entry area.

Splash-A-Nutten

A fun filled activity pool with Splash Zone, water basketball, and lily pad crossing.

Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.

Physical Requirements:

  • Must be able to grasp above the head onto activity pool ropes to cross the lily pads.
  • This pool has a depth of 3 feet 6 inches in some areas.

Accessibility: Splash-A-Nutten is equipped with an aquatic lift and accessible stairs.

Tube Slides

Enclosed tube slides twist and turn through steep banks and curves before plunging into the pool below. Inner tubes can accommodate one to three riders.

Height/Weight Requirements: Guests under 42 inches tall are not permitted on these rides. Country Cooler and Melting Mogul have a maximum operational load two people with a combined weight up to 400 pounds. Peak Splash has a maximum operational load three people with a combined weight up to 600 pounds.

Physical Requirements:

  • Riders being free of medical conditions, including but not limit to pregnancy and heart, back or 
musculoskeletal problems and not under the influence of alcohol or drugs, are allowed to ride.
  • Tubes should be ridden in a seated position, facing forward. Riders must remain on the tube during the ride.
  • These slides exit into a catch pool with a maximum depth of 3 feet 6 inches.
  • Eyeglasses must be securely affixed to riders with head straps.
  • Swimwear with exposed zippers, buckles, rivets or metal ornamentation is not permitted.
  • Riders must be barefoot.

Accessibility: The Tube Slides are accessible to riders only by stairs. Observer areas at the bottom of the slide are wheelchair accessible.

Body Slides

Starting from 39 feet up, riders will experience over 250 feet of thrills with sudden drops and sharp turns on this enclosed body slide.

Height/Weight Requirements: Guests under 42 inches tall are not permitted on these rides. The maximum operation load is one person per lane, weighing up to 300 pounds.

Physical Requirements:

  • Riders being free of medical conditions, including but not limit to pregnancy and heart, back or 
musculoskeletal problems and not under the influence of alcohol or drugs, are allowed to ride.
  • The correct riding position is feet first, lying on back, legs firmly crossed at ankles and arms crossed over chest (to prevent elbows from contacting the flume.) No headfirst sliding. Riders must be able to maintain this position until coming to a complete stop in exit lane.
  • The exit lanes for slides have a water depth of 9 to 10 inches.
  • Eyeglasses must be securely affixed to riders with head straps.
  • Swimwear with exposed zippers, buckles, rivets or metal ornamentation is not permitted.
  • Riders must be barefoot.

Accessibility: The Body Slides are accessible to riders only by stairs. The slide exit area is accessible from the second floor of the WaterPark, inside the arcade area.

Rockingham Racer

Race downhill on a mat on this fast paced, head-first water slide.

Height/Weight Requirements: Guests under 42 inches tall are not permitted on this ride. The maximum operation load is one person per lane, weighing up to 300 pounds.

Physical Requirements:

  • Riders must be free of medical conditions, including but not limit to pregnancy and heart, back or musculoskeletal problems and not under the influence of alcohol or drugs.
  • Slide must be used with a proper mat. Rider must ride the mat down the slide head first with a firm grip on both mat handles at all times.
  • Eye glasses must be securely affixed to riders with head straps.
  • Swim attire with exposed zippers, buckles, rivets, or metal ornamentation is not permitted.

Accessibility: Rockingham Racer starting point is accessible to riders only by stairs. Observer areas at the bottom of the slide are wheelchair accessible.

The Pipeline

Learn to body board or surf on the FlowRider®, where 50,000 gallons of water each minute flow under you to create an ocean-like wave. It’s a great environment to test out some new bodyboarding and surfing skills. This is a strenuous ride.

Height/Weight Requirements: Guests under 42 inches tall are not permitted on these rides.

Physical Requirements:

  • Single riders only.
  • Riders must be free from health limitations, nervous disorders, or any other medical condition.
  • It is highly recommended that pregnant women and persons with a history of heart, back, neck, shoulder or joint problems do not participate on this ride.
  • Riders under the influence of alcohol or drugs are not allowed to ride. 

  • Riders must be able to swim in turbulent moving water.
  • Jewelry, hats, eyeglasses or loose articles of any type are not permitted on this ride as they may injure the participant.
  • Riders must be barefoot.
  • Riders may not have sharp or pointed objects on their clothing, this includes metal rivets.
  • The flowing water may pull off bathing suit tops, bottoms and loose clothing. 
Cover-ups are suggested.

Accessibility: The Pipeline is accessible by wheelchair, but wheelchairs may not be taken onto the rider area.

Frog Pond

Splash around in this pool, perfect for babies and toddlers. They will enjoy sprinklers, swings, and sliding down the frog’s tongue.

Height/Weight Requirements: This pool is for guests 36 inches tall and under. Children under the age of 5 must have a designated responsible adult within arm’s reach of them at all times.

Physical Requirements:

  • The pool has a maximum depth of 12 inches.
  • All diaper-dependent guests must wear an approved swim diaper.

Accessibility: The area around the Frog Pond is accessible by wheelchair.  The Frog Pond is not sloped or zero-depth entry.

Shenandoah Hot Springs

Soak your troubles away in our indoor/outdoor hot tub for the entire family. The outdoor portion is only open when it is above 70 degrees outside.

Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.

Physical Requirements:

  • Pregnant women, elderly persons and persons suffering from heart disease, diabetes or high or low 
blood pressure should not enter the hot tub without prior medical consultation and permission
from the doctor.
  • Guests under the influence of alcohol, tranquilizers, or drugs that cause drowsiness or that raise or lower blood pressure are not permitted in the hot tub. This pool has a maximum depth of 3 feet 6 inches.
  • Lengthy exposure may result in nausea, drowsiness, or fainting.
  • Observe reasonable time limits of 10 to 15 minutes in the hot tub. Exit and cool down before another brief stay.
  • During winter months, prolonged exposure to chlorinated water may cause an adverse allergic skin reaction for those guests with sensitive or dry skin. We recommend that you take a cool shower before leaving the park.

Accessibility: Shenandoah Hot Springs does not have a wheelchair accessible entrance. The accessible hot tub may be used at Le Club Recreation.

Guests with Disabilities

Guests with Disabilities

Massanutten is committed to making its facilities accessible to all guests, including those with disabilities (within the limits of safety). Guests with disabilities are encouraged to notify Reservations of special needs at the time reservations are made and to contact Concierge Services in advance for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met. If a guest's disability is not obvious, we may ask whether an accommodation is required because of a disability.

Concierge Services

Guests with disabilities are encouraged to contact Concierge Services for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met. 

540.289.4978  |  info@massresort.com

Amenities

When planning your activities at Massanutten, consider whether your visit to any of our amenities will require accommodations, and notify Concierge Services at the earliest date possible.

Aquatic Facilities

Our aquatic facilities offer ramps and/or chair lifts to get into the pools. Accessible public restrooms are situated throughout the Resort.

Food Allergies

Our restaurants can cater to your specific food allergy. Call Chef Michael Ritenour at 540.289.4023 or chef@massresort.com to discuss custom food options to fit your needs.

Golf Accessibility

Golf carts "under flag" are permitted on the Woodstone Meadows Golf Course® and on the Mountain Greens Golf Course®.

Hearing Accommodations

Complimentary house phones (for local calls) are available in most public areas throughout the resort. They are accessible to guests using wheelchairs, and many are equipped with volume control. Text Telephone Devices (TTD) and a Wireless Notification System is available from the Front Desk, on a first-come-first-served basis. Some units at the resort are equipped with audio and visual systems to accommodate guests with hearing or vision disabilities.

If you are reading this in preparation for your visit, and you require sign language interpretation, we will put forth our best efforts to provide it, with advance notice. Call Concierge Services to make a request. If a sign language interpreter is not available, Concierge Services will attempt to make other suitable and reasonable arrangements.

Medical Equipment & Supplies

Guests should come prepared with any medical equipment they may need, including oxygen tanks. The resort does not have medical equipment available for rent. For names of local companies which may be able to make arrangements for equipment rental, please contact Concierge Services.

If you are planning to ship medical equipment to the resort, you must coordinate shipping with your medical equipment provider. Massanutten Resort cannot accept equipment deliveries prior to the date of your arrival. You must also make prior arrangements through your provider to pick up the equipment from your unit no later than 10:00 am on the date of your check-out. The resort is not responsible for the safekeeping of the equipment or any damages incurred. Penalty fees may be applied to your account if the equipment is delivered prior to your check-in date or not picked-up by 10:00 am of your check-out date. Please call the Front Desk manager with any questions at 540.289.9441.

Other Power-Driven Mobility Devices (OPMDs)

Other Powered Mobility Devices (OPMDs) include a range of devices used by individuals with disabilities as their mobility device of choice, such as Segways and golf carts. For reasons of safety, OPMD use:

  • Must be at a safe speed given the location and circumstances
  • May be limited by Resort staff if a particular use or circumstance is perceived to create a safety hazard for you or others
Parking Accessibility

Accessible parking is provided throughout the resort for guests with a valid Disabled Person placard or license plate.

Restroom Accessibility

Accessible public restroom facilities are situated throughout the resort.

Service Animals

Service Animals are always welcome at Massanutten Resort®. They must be under control and on a leash/harness at all times. Service Animals may be attended to by companions, but employees of the Resort are not permitted to care for Service Animals. We appreciate advance notice for service animals staying on resort property. Please contact us at 540.289.4908 ext. 2. 

Pets & Emotional Support Animals

Massanutten Resort® has a no-pet policy throughout the Resort and the Projects. Fines of up to $500 may be incurred for violating the no-pet policy. In addition, charges may be assessed for cleaning or damage. Animals whose sole function is to provide emotional support or comfort do not qualify as Service Animals under the ADA and are not permitted. Questions regarding service animals, pets and boarding options may be directed to 540.289.4908 ext. 2.  

Adaptive Ski Instruction

Massanutten Adaptive Ski School (M.A.S.S.) is in partnership with Therapeutic Adventures, Inc. and is dedicated to introducing challenged individuals to winter sports activities. The focus of M.A.S.S. is to provide adaptive alpine instruction, helping individuals of all ages overcome a variety of challenges. With more than 25 years of continuous operation, M.A.S.S. has served rehabilitation centers, disabled veterans, therapeutic recreation and special education programs, groups, and private individuals.

Therapeutic Adventures, Inc. is the premier provider of adaptive outdoor programs and specialty therapeutic services for persons of all ages with different abilities, (physical and developmental) disabilities, chronic health impairments and other special health needs.

For more information on Therapeutic Adventures
Visit www.TAonline.org or email adaptive.guide@gmail.com
434.981.5834 (This number is specifically for disabled and challenged ski requests.)
540.289.4954 (Please call this number for general ski and lesson inquiries.)

Spa Accessibility

The Spa at Massanutten® is accessible to guests with disabilities. Our reception team will be happy to assist guests with the planning of their spa experience. Please call 540.289.4040 for further information.

Unit Accessibility

Units with accessibility features are available through the regular reservation service on a first-come, first-served basis. Please make your reservation as early as possible and specify the accessible features that are needed so the appropriate unit or equipment can be reserved.

Visual Accommodations

Restaurants at the resort are equipped with braille and large-print menus.

A Wireless Notification System is available from the Front Desk, on a first-come-first-served basis. Some units at the resort are equipped with audio and visual systems to accommodate guests with hearing or vision disabilities.

At all locations, employees of the resort are happy to read information and instructions to guests, upon request. Guests must have a companion or resort employee read safety instructions and directions to them prior to using those amenities, features, and facilities, or must receive the information in some alternative format.

Website Accessibility

Massanutten Resort® is proud to maintain a website with accessible features including:

  • Consistent and clean layouts for content and navigation through all pages
  • Clear and consistent language
  • Sufficient color contrast for text and images
  • Designed with valid HTML
  • Alt tags are available on each photo
  • Mobile website uses CSS and HTML with clear, concise language
  • Large print format by using the A- or A+ function located on each page of our site
  • If you have any issues accessing our website, please call 800.207.6277.

Concierge Services

Concierge Services

Our dedicated concierge team is ready to assist you in a variety of ways!

Please connect with us prior to your stay or visit us at the Woodstone North Lobby once you are onsite. We would be glad to help you plan your vacation at Massanutten, offer information about local area attractions, and serve up wonderful restaurant recommendations.

Phone

540.289.4978  |  8 am - 10 pm  |  7 days a week

E-mail

info@massresort.com

Mail

USPS
Massanutten Activities Department
P.O. Box 1227
Harrisonburg, VA 22803

UPS/FEDEX
Massanutten Activities Department
1822 Resort Drive
McGaheysville, VA 22840

Resort Rules & Regulations

Resort Rules & Regulations

  1. Smoking Policy: All of our accommodations are smoke-free. Smoking is strictly prohibited. A $250 fee will be charged those who violate this policy. Smoking is allowed on the patio. You must close patio door when smoking outside. Please properly dispose of your cigarettes and cigars.
  2. Quiet Times: Noise audible outside of a Unit is prohibited from 11:00 pm until 7:00 am. No occupant shall disturb or permit to be disturbed any other occupant’s quiet enjoyment of a Unit. Nor may an occupant interfere with the rights, comfort, or convenience of any other Owner or Guest. If you have a noise complaint, please contact security by calling 540.289.4054.
  3. Causing Harm to Others: No occupant can take actions that cause or are intended to cause harm or offense to other guests (including noise, gestures, statements, smells, physical contact or threats).
  4. Right of Way: The common elements, including without limitation, the common areas, roads and walkways in the unit shall not be obstructed nor shall any occupant interfere with the right of any other person to use the unit. No bicycles, scooters, baby carriages, or similar vehicles, or toys or other personal articles shall be allowed to stand or remain in any common element.
  5. Service Animals: Service Animals are always welcome at Massanutten Resort®. They must be under control and on a leash/harness at all times. Service Animals may be attended to by companions, but employees of the Resort are not permitted to care for Service Animals. We appreciate advance notice for service animals staying on resort property. Please contact us at 540.289.4908 ext. 2.
  6. Pets & Emotional Support Animals: Massanutten Resort® has a no-pet policy throughout the Resort and the Projects. Fines of up to $500 may be incurred for violating the no-pet policy. In addition, a nonrefundable charge of up to $250 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a Unit and common areas if a pet is identified in the unit or in the Resort. Animals whose sole function is to provide emotional support or comfort do not qualify as Service Animals under the ADA and are not permitted. Questions regarding service animals, pets and boarding options may be directed to 540.289.4908 ext. 2.  
  7. Illegal Substances: No drugs or controlled substances may be possessed within the unit or Resort without a doctor’s prescription.
  8. Public Intoxication: Public intoxication by alcohol or other controlled substance is strictly prohibited.
  9. Weapons: No weapons of any kind are authorized in common areas or public facilities on Resort Property. Occupants in possession of a weapon for hunting must have a current hunting license and a nearby property owner’s permission to hunt. Weapons intended for hunting must be registered with Resort Security.
  10. Flammable Substances: No occupant shall use or permit in a Unit any inflammable oils or fluids such as gasoline, kerosene, naphtha, or benzene, or other explosives or articles deemed extra hazardous to life, limb, or property. 
  11. Damage to Property: No damage to a Unit, common area, or other real or personal property of Association, Managing Agent, Developer, or related entities (“Resort Properties”) shall be caused by any act or omission of an occupant. All costs of restoring a Unit, Common Area or Resort Property to its condition prior to occupancy or use, including all cleaning beyond normal wear and tear, repair or replacement of property, painting, disinfection, fumigation or other sanitizing shall be charged to and paid by the Owner responsible for the damage. 
  12. Unit Décor: No Unit or other improvements within the unit shall be decorated by an occupant. 
  13. Unit Defacement: No occupant is allowed to put his name on the Unit or in any way deface the same.
  14. Water & Electrical Usage: Water shall not be left running for any unreasonable or unnecessary length of time. Electricity shall not be wasted. Ovens and stoves may not be left on and unattended.
  15. Parking: No occupant may use any parking space or area in an unauthorized manner. Assigned parking shall be respected in every respect.
  16. Drone Policy: Massanutten Resort® prohibits the operation or use of unmanned aerial systems, or drones, by anyone - including recreational users and hobbyists - without the prior written authorization from the Resort. This prohibition includes drones used for photographing, filming or videotaping, as well as any drone use by media or journalists operating above or within Massanutten Resort® boundaries. This prohibition on drone operations or use extends to any drones launched or operated from Resort property, as well as drones launched from private property outside of the Resort boundaries. Click here to read our full drone policy.
  17. Massanutten Gold Card Owners: You must have your Gold Card to receive discounts. Gold Card Holders who have not had a photo ID card made since October 2006 should stop by the ID Center at Massanutten Station, for a new card. You must show your current Gold Card photo ID card to receive discounts and to access the Woodstone and Le Club recreation areas. By requiring Gold Card Owners to have and to show ID, Massanutten protects the investment you have in your vacation experience. If you have not received or have misplaced your permanent Gold Card photo ID, the red temporary ID(s) given at check-in are valid for 48 hours only. The ID Center is open from 9 am to 5 pm daily. Holiday hours may vary and are available upon request at the front desk.
  18. Persons Visiting Through RCI: (including visiting/renting Massanutten Owners) will automatically receive a Blue ID Card allowing access to our private Resort-owned pools and recreation areas.
  19. Mountainside Owners: Please go to the Mountainside Welcome Center for your photo ID. Photos for IDs are taken Monday through Thursday, 8:30 - 11:30 am and 1 - 4 pm, and Fridays, 11 am - 1 pm. Hours may vary by season.
  20. Resort Guests & All Non-Gold Card Owners: If you are not a Gold Card Owner and would like to know more about our resort and how you can qualify for Gold Card discounts, please call resort extension 5406.
  21. No occupant may violate any local, state or federal law, ordinance, regulation, statute, rule, or other restriction or requirement.  
  22. Signs: All signs within the Resort, including its amenities such as gyms, pools, ski slopes and adventure attractions that require or restrict any activity, have the full force of these Rules, and their violation constitutes a violation of these Rules.
  23. Notices: All notices, rules, codes of conduct, and terms of use published in Massanutten Resort documents (such as check-in documents and/or within individual amenities or activities) that require or restrict any activity have the full force of these Rules, and their violation constitutes a violation of these Rules.
  24. No Soliciting, Flyers, Pamphlets or Other Advertising: You are prohibited from attempting to sell or market goods or services including time-share estates and tickets to amenities within Massanutten Resort. All soliciting, door to door sales, flyers, and pamphlets are strictly prohibited.
  25. All rules of Massanutten Resort, now in effect or as amended from time to time, are incorporated hereby by reference. The violation of any rule of Massanutten Resort shall be deemed a violation hereof. 
  26. For additional rules & hours of operations, please see our Fall & Winter Massanutten Directory.

Privacy Policy

Privacy Policy

Terms And Conditions, Privacy Statement And Disclaimer Notice
Use Of Personal Information

Great Eastern Resort Management, Inc. dba Massanutten Resort® is the sole owner of the information collected on www.massresort.com. Massanutten Resort collects information from our users at several different points on our website through cookies, log files, and/or third parties (including Facebook) to create a profile of our users. To protect your privacy, Massanutten Resort® does not sell or trade personally identifiable information that guests voluntarily provide in any registration or contest submission. This personal information is used to better understand visitors’ use of the Massanutten Resort site, which helps us provide stronger content and functionality appropriate to visitors’ needs. We do not share your profile with other parties.


Log Files

Like most standard website servers, we use log files that record user activities and information when visiting the website. These log files capture Internet Protocol (IP) addresses, browser type, referring/exit pages, and date/time stamp to analyze trends, administer the site, track user movement in the aggregate, and gather broad demographic information for aggregate use. Data collected are not linked to personally identifiable information.


Tracking Clicked Links

In order to create a better electronic community, we track patterns of use in the emails we send out. We note which links are clicked in our email communications to tell us what areas are of most interest to our opt-in recipients. We may use this information to better personalize the content and promotions that we send you in future mailings. A “referrer” is the information passed along by a Web browser that references the Web URL you linked from and is automatically gathered by our Web server. This information is used to identify broad demographic trends that may be used to provide information tailored to your interests. You will not be personally identified from this information.


Communications From The Site

Members of the site will occasionally receive newsletters, information on services, or special deals. Out of respect for the privacy of our users, we present the option to not receive these types of communications. If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users’ privacy, we provide a way to opt-out of these communications. Please see the Opt-Out section below.


Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line. All of our users’ information is restricted in our datacenters. Only employees who need the information to perform a specific job are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. The servers that store personally identifiable information are in a secure environment.


Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our website.


Opt-Out Policy

Massanutten Resort® will use email addresses and other personally identifiable information to contact visitors who communicate with us. For example, we email visitors who provide us with their email addresses for specific purposes such as receiving our email newsletters. After gathering any user information, Massanutten Resort® offers users the opportunity to remove their information from our database so as not to receive future communications or to no longer interact with the website until they later chose to. Each email communication always contains instructions on how to discontinue receipt. If a visitor at any time chooses to no longer receive such information and opt-out from any future mailings, they will have the opportunity to do so.


Notification Of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement so our users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use a user’s personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, then they will not be contacted, nor will their personal information be used in this new manner. In some cases where we post a notice, we will also email users who have opted to receive communications from us, notifying them of the changes in our privacy practices.


Web Linking Policy

Massanutten Resort® welcomes links to our site. All external links to www.massresort.com should be clearly identified. We believe strongly in the utility of hyperlinks, which allow you to point directly to content, whether on the same site or an external site. Please use the headline of the link to which you would like to connect from www.massresort.com.


Limitations On Use

Please do not copy any editorial content and paste it directly on to your site. Do not attribute a link on your site to Massanutten Resort® and then link to another site. For specific questions regarding brand standards, registered marks, trademarks and logo usage, contact marketing@massresort.com.

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