In line with our commitment to make our resort physically accessible, we are also committed to ensuring that all visitors have full access to our website.
At Massanutten, we are committed to delivering a web experience that provides equal access and opportunity for individuals with disabilities. We are now actively striving to deliver a web experience that is aligned with the Web Content Accessibility Guidelines (WCAG) 2.0, specifically the “A” and “AA” criteria.
To ensure a seamless user experience for all our customers, current efforts are focused on delivering digital experiences that:
This is just to name a few of the efforts we have taken or will take as we work to provide universal access to our website and its content. This is the beginning of a journey we committed to as we value each customer that takes the time to visit our website.
We are eager to hear from you regarding positive experiences and also regarding areas that could be improved. With your feedback, we will be better able to work through issues promptly, make sure your needs are met, and ensure that proper steps are taken so that the problem is not encountered again in the future.
To contact us, please follow the following guidance:
800.207.6277 or 540.289.9441 option 0
If you prefer to reach out to us online, please email us at email@example.com.
General Mailing Address
1822 Resort Drive
Massanutten, VA 22840
We are always open to suggestions for improvement, so please reach out as you see fit. We are looking forward to hearing from you. Thank you for joining us on this journey and we hope to see you soon!
Massanutten is committed to making its facilities accessible to all guests, including those with disabilities (within the limits of safety). Guests with disabilities are encouraged to notify Reservations of special needs at the time reservations are made and to contact Concierge Services in advance for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met. If a guest's disability is not obvious, we may ask whether an accommodation is required because of a disability.
Guests with disabilities are encouraged to contact Concierge Services for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met.
When planning your activities at Massanutten, consider whether your visit to any of our amenities will require accommodations, and notify Concierge Services at the earliest date possible.
Our aquatic facilities offer ramps and/or chair lifts to get into the pools. Accessible public restrooms are situated throughout the Resort.
Golf carts "under flag" are permitted on the Woodstone Meadows Golf Course® and on the Mountain Greens Golf Course®.
Complimentary house phones (for local calls) are available in most public areas throughout the resort. They are accessible to guests using wheelchairs, and many are equipped with volume control. Text Telephone Devices (TTD) and a Wireless Notification System is available from the Front Desk, on a first-come-first-served basis. Some units at the resort are equipped with audio and visual systems to accommodate guests with hearing or vision disabilities.
If you are reading this in preparation for your visit, and you require sign language interpretation, we will put forth our best efforts to provide it, with advance notice. Call Concierge Services to make a request. If a sign language interpreter is not available, Concierge Services will attempt to make other suitable and reasonable arrangements.
Guests should come prepared with any medical equipment they may need, including oxygen tanks. The resort does not have medical equipment available for rent. For names of local companies which may be able to make arrangements for equipment rental, please contact Concierge Services.
If you are planning to ship medical equipment to the resort, you must coordinate shipping with your medical equipment provider. Massanutten Resort cannot accept equipment deliveries prior to the date of your arrival. You must also make prior arrangements through your provider to pick up the equipment from your unit no later than 10:00 am on the date of your check-out. The resort is not responsible for the safekeeping of the equipment or any damages incurred. Penalty fees may be applied to your account if the equipment is delivered prior to your check-in date or not picked-up by 10:00 am of your check-out date. Please call the Front Desk manager with any questions at 540.289.9441.
Other Powered Mobility Devices (OPMDs) include a range of devices used by individuals with disabilities as their mobility device of choice, such as Segways and golf carts. For reasons of safety, OPMD use:
Accessible parking is provided throughout the resort for guests with a valid Disabled Person placard or license plate.
Accessible public restroom facilities are situated throughout the resort.
Service Animals are always welcome at Massanutten Resort®. They must be under control and on a leash/harness at all times. Service Animals may be attended to by companions, but employees of the Resort are not permitted to care for Service Animals. We appreciate advance notice for service animals staying on resort property. Please contact us at 540.289.4908 ext. 2.
Massanutten Resort® has a no-pet policy throughout the Resort and the Projects. Fines of up to $500 may be incurred for violating the no-pet policy. In addition, charges may be assessed for cleaning or damage. Animals whose sole function is to provide emotional support or comfort do not qualify as Service Animals under the ADA and are not permitted. Questions regarding service animals, pets and boarding options may be directed to 540.289.4908 ext. 2.
Massanutten Adaptive Ski School (M.A.S.S.) is in partnership with Therapeutic Adventures, Inc. and is dedicated to introducing challenged individuals to winter sports activities. The focus of M.A.S.S. is to provide adaptive alpine instruction, helping individuals of all ages overcome a variety of challenges. With more than 25 years of continuous operation, M.A.S.S. has served rehabilitation centers, disabled veterans, therapeutic recreation and special education programs, groups, and private individuals.
Therapeutic Adventures, Inc. is the premier provider of adaptive outdoor programs and specialty therapeutic services for persons of all ages with different abilities, (physical and developmental) disabilities, chronic health impairments and other special health needs.
For more information on Therapeutic Adventures
Visit www.TAonline.org or email firstname.lastname@example.org
434.981.5834 (This number is specifically for disabled and challenged ski requests.)
540.289.4954 (Please call this number for general ski and lesson inquiries.)
The Spa at Massanutten® is accessible to guests with disabilities. Our reception team will be happy to assist guests with the planning of their spa experience. Please call 540.289.4040 for further information.
Units with accessibility features are available through the regular reservation service on a first-come, first-served basis. Please make your reservation as early as possible and specify the accessible features that are needed so the appropriate unit or equipment can be reserved.
Restaurants at the resort are equipped with braille and large-print menus.
A Wireless Notification System is available from the Front Desk, on a first-come-first-served basis. Some units at the resort are equipped with audio and visual systems to accommodate guests with hearing or vision disabilities.
At all locations, employees of the resort are happy to read information and instructions to guests, upon request. Guests must have a companion or resort employee read safety instructions and directions to them prior to using those amenities, features, and facilities, or must receive the information in some alternative format.
Massanutten Resort® is proud to maintain a website with accessible features including:
Our dedicated concierge team is ready to assist you in a variety of ways!
Please connect with us prior to your stay or visit us at the Woodstone North Lobby once you are onsite. We would be glad to help you plan your vacation at Massanutten, offer information about local area attractions, and serve up wonderful restaurant recommendations.
540.289.4978 | 8 am - 10 pm | 7 days a week
Massanutten Activities Department
P.O. Box 1227
Harrisonburg, VA 22803
Massanutten Activities Department
1822 Resort Drive
McGaheysville, VA 22840
Great Eastern Resort Management, Inc. dba Massanutten Resort® is the sole owner of the information collected on www.massresort.com. Massanutten Resort collects information from our users at several different points on our website through cookies, log files, and/or third parties (including Facebook) to create a profile of our users. To protect your privacy, Massanutten Resort® does not sell or trade personally identifiable information that guests voluntarily provide in any registration or contest submission. This personal information is used to better understand visitors’ use of the Massanutten Resort site, which helps us provide stronger content and functionality appropriate to visitors’ needs. We do not share your profile with other parties.
Like most standard website servers, we use log files that record user activities and information when visiting the website. These log files capture Internet Protocol (IP) addresses, browser type, referring/exit pages, and date/time stamp to analyze trends, administer the site, track user movement in the aggregate, and gather broad demographic information for aggregate use. Data collected are not linked to personally identifiable information.
In order to create a better electronic community, we track patterns of use in the emails we send out. We note which links are clicked in our email communications to tell us what areas are of most interest to our opt-in recipients. We may use this information to better personalize the content and promotions that we send you in future mailings. A “referrer” is the information passed along by a Web browser that references the Web URL you linked from and is automatically gathered by our Web server. This information is used to identify broad demographic trends that may be used to provide information tailored to your interests. You will not be personally identified from this information.
Members of the site will occasionally receive newsletters, information on services, or special deals. Out of respect for the privacy of our users, we present the option to not receive these types of communications. If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users’ privacy, we provide a way to opt-out of these communications. Please see the Opt-Out section below.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line. All of our users’ information is restricted in our datacenters. Only employees who need the information to perform a specific job are granted access to personally identifiable information. ALL employees are kept up-to-date on our security and privacy practices. The servers that store personally identifiable information are in a secure environment.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our website.
Massanutten Resort® will use email addresses and other personally identifiable information to contact visitors who communicate with us. For example, we email visitors who provide us with their email addresses for specific purposes such as receiving our email newsletters. After gathering any user information, Massanutten Resort® offers users the opportunity to remove their information from our database so as not to receive future communications or to no longer interact with the website until they later chose to. Each email communication always contains instructions on how to discontinue receipt. If a visitor at any time chooses to no longer receive such information and opt-out from any future mailings, they will have the opportunity to do so.
Massanutten Resort® welcomes links to our site. All external links to www.massresort.com should be clearly identified. We believe strongly in the utility of hyperlinks, which allow you to point directly to content, whether on the same site or an external site. Please use the headline of the link to which you would like to connect from www.massresort.com.
Please do not copy any editorial content and paste it directly on to your site. Do not attribute a link on your site to Massanutten Resort® and then link to another site. For specific questions regarding brand standards, registered marks, trademarks and logo usage, contact email@example.com.