Accessibility

To ensure a seamless user experience for all our customers, current efforts are focused on delivering digital experiences that:

1. Are compatible with commonly used screen readers

2. Have full keyboard operability

3. Communicate all necessary information without dependency on color

4. Ensures video accessibility (including Closed Captions on videos)

We are currently working to fix the following issues:

1. Inclusion of meaningful alternative text for images.

2. Using text in place of images when possible.

3. Color contrast between content and background color in select location.

This is just to name a few of the efforts we have taken or will take as we work to provide universal access to our website and its content. This is a journey we committed to as we value each customer that takes the time to visit our website.

- JAWS: Screen reader for Windows.

- HTML Validator: Service for checking whether web pages conform to published HTML standards.

- Web Page Backward Compatibility Viewer: Tool for viewing web pages without a variety of modern browser features.

- Lynx Viewer: Service for viewing what your web pages look like in Lynx.

JAWS

HTML Validator

Web Page Backward Compatibility Viewer

Lynx Viewer

Accessible from parking space to entry door, pathway to registration desk and restrooms

Accessible from parking space to entry door, pathway to elevator and to select condos

Accessible from parking space to entry door, pathway to select rooms

Accessible public restroom facilities are situated throughout resort

Accessible parking is situated throughout resort

Accessible from parking space to entry door, pathway to restrooms and seating

Accessible from parking space to entry door, pathway to restrooms

Accessible from parking space to entry door, pathway to elevator and all

Accessible from parking space to entry door, pathway to restrooms, pools and hot tubs

Accessible from parking space to deck to entry door, pathway to restrooms, treatment rooms

Accessible from parking space to deck to entry door, pathway to restrooms and bar

Accessible from parking space to entry door, pathway to restrooms,  pool, gym and activities

Accessible from parking space to entry door, pathway to lockerrooms, weight room and pool

Accessible from parking space to deck to entry door, pathway to restrooms, bar and cafeteria

Accessible from parking space to entry door, pathway to restrooms and seating

Accessible from parking space to entry door, pathway to restrooms and seating

Accessible from parking space to entry door, pathway to restrooms and seating

Accessible from parking spaces and sidewalks

Accessible from parking space to entry door, pathway to restrooms and golf course

Accessible from parking lot

Accessible from parking space to entry door, pathway to elevator and Arcade

Accesible from parking space to entry door

Accessible from parking space to playground, select parks

Accessible from parking space to entry door, pathway to restrooms

Accessible from parking space to entry door, pathway to restrooms

Accessible from parking space to pond bank

Accessible from parking space to entry door, pathway to restrooms and petting farm

Accessible from parking space to entry door, pathway to restrooms and meeting rooms

Accessible from parking space to entry door, pathway to restrooms

Accessible from parking space to entry door, pathway to restrooms and reservations

- Accessible guest rooms with 32" wide doorways

- Accessible route from public entrance to accessible guest rooms

- Bathroom grab bars

- Bathtub grab bars

- Bathtubs and roll in showers with seats - select condos

- Deadbolts lowered

- Lever handles doors and faucets

- Peep holes lowered

- Roll in showers - select condo

- Hand held showers

- Mirrors lowered

- TV with close captioning

- Stobe lights on fire alarms - select condos

- Closet rods lowered

We recognize that guests of Massanutten WaterPark may have disabilities which impact the way they are able to experience our attractions. We will accommodate those disabilities where reasonably feasible. We encourage guests with disabilities to contact Massanutten WaterPark prior to your visit, so that we can answer any questions and ensure that you are able to take full advantage of your visit.

Upon arrival, guests with disabilities along with the rest of their party are invited to check-in at the Guest Services counter at MerchanDice Surf Shop on the main level of the WaterPark. Staff will be able to answer any additional questions you may have and assist you during your visit.

Handicapped accessible parking is available in the designated lot. A valid government issued hangtag or license plate must be displayed. Just inside the park’s entrance is an elevator providing access to all levels. Accessible restroom facilities are available on all levels. Additionally, accessible locker room and changing facilities are located on the aquatic level, including an accessible family changing area.

Accommodations to enter, exit or access the slides are limited by the unique nature and construction of waterpark slides and the exits of the slides which are typically into catch pools or run-out.

Our goal is to make Massanutten WaterPark as enjoyable and barrier-free as reasonably practical. Listed below are some of the services we offer. Please feel free to suggest areas in which we might better accommodate your needs in the future.

Massanutten WaterPark has waterproof wheelchairs available for use at no charge during your visit, on a first-come, first-served basis.

Although food and beverages are not allowed to be brought into the park, individuals who have special dietary needs can contact us at 540.437.3372 to discuss how we can accommodate your needs.

Service animals are welcome at Massanutten WaterPark; however service animals will not be permitted to enter the water. Service animals must be physically controlled on a leash or harness at all times. Due to the nature of water slides, service animals must remain with a non-riding member of the guest’s party. Massanutten WaterPark team members are not permitted to take control of service animals. Guests whose service animals demonstrate aggressive actions toward our guests or employees will be directed to remove the animal from the park.

Lifejackets are provided at no additional charge on a first-come, first-served basis and must remain in the WaterPark. Outside floatation devices are allowed, however only U.S. Coast Guard-approved floatation devices are permitted.

• Queue Fast-Track
• Queuing can be a difficult experience for some of our guests with autism, so where possible, we will endeavor to ‘fast-track’ you though lines. Guests with queuing difficulty and the members of their party should check in at MerchanDice Surf Shop to obtain special wrist bands.
• Autism Friendly Quiet Room
• A quiet room may be available at designated times to members of the party during your visit. Please contact Guest Services about this option.
• Noise Cancelling Headphones
• Noise cancelling headphones can be a handy tool for dealing with the difficulties caused by loud spaces. While we encourage guests to provide their own noise cancelling headphones, they are also available on a first-come, first-served basis for use free of charge while using the park.

• Massanutten WaterPark’s rules are as follows (subject to change; see posted Rules):
• Please obey the Lifeguards & Attendants at all times.
• Management reserves the right to refuse admittance to or to suspend privileges of any persons failing to comply with any rules.
• People under the influence of alcohol or drugs are not allowed in the WaterPark.
• Children under the age of 12 must be accompanied by a responsible adult who will directly supervise them during the entire visit.
• Guests with children under the age of 5 must be within arm’s reach of the child at all times.
• Additional rules are posted at each attraction.
• People with infectious diseases, communicable diseases, or open sores are prohibited from using the WaterPark.
• All guests are required to shower before entering the water.
• All diaper-dependent guests must wear an approved swim diaper.
• Proper swimwear is required. Exposed metal and loose strings are not permitted.
• Only U.S. Coast Guard-approved floatation devices are permitted.
• Lifejackets are provided at no additional charge on a first-come, first-served basis and must remain in the WaterPark.
• No running, pushing, rough play, or shoulder riding in the pool areas.
• Lockers are available and we encourage their use. We are not responsible for lost, stolen, or damage property.
• Please leave rafts, balls, chairs, and all toys in your car.
• We may close during inclement weather.
• The WaterPark maintains a Non-Smoking environment.
• No outside food or drink is permitted.
• There is video surveillance at this facility.
• Massanutten WaterPark is an aquatic environment. Be prepared to get WET!

Guests with casts and braces will be restricted from riding rides where the cast or brace will present a hazard to the guest or others. Guests with full arm (elbow restricted) and full leg (knee restricted) casts or braces are restricted from most slides.

This policy is aimed at fostering the best guest experience possible, while maintaining the safety of all of our guests, and observing operational restrictions and guidelines. Reasonable accommodations will be made for prosthetics on an individual basis on waterslides and The Pipeline with consideration given to the following:

1. Riders must be able to safely enter and exit the slides.

2. Riders must be able to assume the prescribed riding position.

3. The prosthetic must not pose a danger to the rider themselves, others in the ride, the riding vehicle and/or the riding surface (for the safety of all guests).

4. Guests wearing prosthetic devices must cover any exposed metal with a padded material, such as a neoprene wrap.

5. Due to incompatibility with ride features and construction, certain prosthetics may not be permitted.

Guests with a history of recent surgery, heart trouble/high blood pressure, neck trouble, back trouble, or any other condition that may be aggravated by riding, or who are pregnant, should carefully heed all warning signs at each attraction entrance. If you are in doubt about your ability to safely experience an attraction, please consult your physician.

Due to ride manufacturer and/or tube manufacturer requirements, height and weight restrictions are in place for specific rides and must be adhered to. These restrictions can be found on ride specific information and signage.

When planning your day at Massanutten WaterPark, it’s best to travel light. Bring only items that can be safely secured in lockers, or left with a non-rider. Unfortunately our slides cannot accommodate loose articles including cell phones, pagers, hats, cameras, stuffed animals, purses, backpacks, basketballs, umbrellas, beverage containers, personal entertainment devices, etc. Lifeguard and slide attendants cannot be responsible for these items. Please do not leave valuable items on the aquatic floor or at the WaterPark. Daily locker rentals are available on the aquatic floor by the locker room area. Glasses must be secured by an athletic strap or they cannot be worn on the ride.

For safety reasons, we cannot permit on-ride photography of any kind on any ride, with the exception of a “Go-Pro” or similar digital filming device that is securely strapped to the forehead of a rider. Use of the “go-pro” or similar device is subject to approval from management and may be rescinded at any time in the interest of safety. Under no circumstance shall “Selfie-Sticks” or cameras/phones on a pole be permitted on a ride. Riders will not be permitted to hold a camera, camera phone, or other recording device while riding a slide or attraction. Any type of photography or use of video recording devices is strictly prohibited in all restrooms and changing areas.

All riders should be in good health and free from any conditions known or unknown that might be aggravated by riding. To ride, guests must have the ability to brace themselves upright in the provided tube and support their head and neck during the slide/water movements.

• This central feature of the Indoor WaterPark has a bit of everything- water cannons, waterfalls, and slides.
• Height/Weight Requirements:The maximum operation load is one person per lane, weighing up to 300 pounds.

Physical Requirements:

• Riders being free of medical conditions, including but not limit to pregnancy and heart, back or musculoskeletal problems and not under the influence of alcohol or drugs, are allowed to ride.
• The Massanutten Meltdown sits in water 6 inches deep. The exit lanes for slides have a water depth of 9 to 10 inches.
• Eyeglasses must be securely affixed to riders with head straps.
• Swimwear with exposed zippers, buckles, rivets, or metal ornamentation is not permitted.
• Riders must be barefoot.

Accessibility: The Massanutten Meltdown splash and play area is accessible from a sloped zero-depth entry. The slides are accessible only by stairs.

• Blue Ridge Rapids is an indoor lazy river where guests float with the current on single or double inner tubes.
• Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.

Physical Requirements:

• Blue Ridge Rapids has a maximum depth of 3 feet. It is recommended that weak swimmers wear a life jacket at all times.
• All guests must remain in their tube at all times.

Accessibility: Blue Ridge Rapids is accessible from a sloped zero-depth entry.

• Play with the entire family in this pool area of Blue Ridge Rapids.
• Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.

Physical Requirements:

• This pool has a maximum depth of 3 feet 6 inches.

Accessibility: Shenandoah Cove is accessible from the sloped zero-depth entry of Blue Ridge Rapids.

• Enjoy the sun and surf at Massanutten WaterPark’s outdoor wave pool. Inner tubes are not permitted in this attraction.
• Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.

Physical Requirements:

• Do not ride if you are pregnant, have physical ailments, or are under the influence of alcohol or drugs.
• This pool has a maximum depth of 8 feet 6 inches. It is recommended that weak swimmers wear a life jacket at all times.

Accessibility: White Caps is accessible by a sloped zero-depth entry area.

• A fun filled activity pool with Splash Zone, water basketball, and lily pad crossing.
• Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.

Physical Requirements:

• Must be able to grasp above the head onto activity pool ropes to cross the lily pads.
• This pool has a depth of 3 feet 6 inches in some areas.

Accessibility: Splash-A-Nutten is equipped with an aquatic lift and accessible stairs.

• Enclosed tube slides twist and turn through steep banks and curves before plunging into the pool below. Inner tubes can accommodate one to three riders.
• Height/Weight Requirements: Guests under 42 inches tall are not permitted on these rides. Country Cooler and Melting Mogul have a maximum operational load two people with a combined weight up to 400 pounds. Peak Splash has a maximum operational load three people with a combined weight up to 600 pounds.

Physical Requirements:

• Riders being free of medical conditions, including but not limit to pregnancy and heart, back or musculoskeletal problems and not under the influence of alcohol or drugs, are allowed to ride.
• Tubes should be ridden in a seated position, facing forward. Riders must remain on the tube during the ride.
• These slides exit into a catch pool with a maximum depth of 3 feet 6 inches.
• Eyeglasses must be securely affixed to riders with head straps.
• Swimwear with exposed zippers, buckles, rivets or metal ornamentation is not permitted.
• Riders must be barefoot.

Accessibility: The Tube Slides are accessible to riders only by stairs. Observer areas at the bottom of the slide are wheelchair accessible.

• Starting from 39 feet up, riders will experience over 250 feet of thrills with sudden drops and sharp turns on this enclosed body slide.
• Height/Weight Requirements: Guests under 42 inches tall are not permitted on these rides. The maximum operation load is one person per lane, weighing up to 300 pounds.

Physical Requirements:

• Riders being free of medical conditions, including but not limit to pregnancy and heart, back or musculoskeletal problems and not under the influence of alcohol or drugs, are allowed to ride.
• The correct riding position is feet first, lying on back, legs firmly crossed at ankles and arms crossed over chest (to prevent elbows from contacting the flume.) No headfirst sliding. Riders must be able to maintain this position until coming to a complete stop in exit lane.
• The exit lanes for slides have a water depth of 9 to 10 inches.
• Eyeglasses must be securely affixed to riders with head straps.
• Swimwear with exposed zippers, buckles, rivets or metal ornamentation is not permitted.
• Riders must be barefoot.

Accessibility: The Body Slides are accessible to riders only by stairs. The slide exit area is accessible from the second floor of the WaterPark, inside the arcade area.

• Race downhill on a mat on this fast paced, head-first water slide.
• Height/Weight Requirements: Guests under 42 inches tall are not permitted on this ride. The maximum operation load is one person per lane, weighing up to 300 pounds.

Physical Requirements:

• Riders must be free of medical conditions, including but not limit to pregnancy and heart, back or musculoskeletal problems and not under the influence of alcohol or drugs.
• Slide must be used with a proper mat. Rider must ride the mat down the slide head first with a firm grip on both mat handles at all times.
• Eye glasses must be securely affixed to riders with head straps.
• Swim attire with exposed zippers, buckles, rivets, or metal ornamentation is not permitted.

Accessibility: Rockingham Racer starting point is accessible to riders only by stairs. Observer areas at the bottom of the slide are wheelchair accessible.

• Learn to body board or surf on the FlowRider®, where 50,000 gallons of water each minute flow under you to create an ocean-like wave. It’s a great environment to test out some new bodyboarding and surfing skills. This is a strenuous ride.
• Height/Weight Requirements: Guests under 42 inches tall are not permitted on these rides.

Physical Requirements:

• Single riders only.
• Riders must be free from health limitations, nervous disorders, or any other medical condition.
• It is highly recommended that pregnant women and persons with a history of heart, back, neck, shoulder or joint problems do not participate on this ride.
• Riders under the influence of alcohol or drugs are not allowed to ride.
• Riders must be able to swim in turbulent moving water.
• Jewelry, hats, eyeglasses or loose articles of any type are not permitted on this ride as they may injure the participant.
• Riders must be barefoot.
• Riders may not have sharp or pointed objects on their clothing, this includes metal rivets.
• The flowing water may pull off bathing suit tops, bottoms and loose clothing. Cover-ups are suggested.

Accessibility: The Pipeline is accessible by wheelchair, but wheelchairs may not be taken onto the rider area.

• Splash around in this pool, perfect for babies and toddlers. They will enjoy sprinklers, swings, and sliding down the frog’s tongue.
• Height/Weight Requirements: This pool is for guests 36 inches tall and under. Children under the age of 5 must have a designated responsible adult within arm’s reach of them at all times.

Physical Requirements:

• The pool has a maximum depth of 12 inches.
• All diaper-dependent guests must wear an approved swim diaper.

Accessibility: The area around the Frog Pond is accessible by wheelchair.  The Frog Pond is not sloped or zero-depth entry.

• Soak your troubles away in our indoor/outdoor hot tub for the entire family. The outdoor portion is only open when it is above 70 degrees outside.
• Height/Weight Requirements: Guests less than 42 inches tall or under the age of 12 must be accompanied by a responsible adult who directly supervises them during the entire visit.

Physical Requirements:

• Pregnant women, elderly persons and persons suffering from heart disease, diabetes or high or low blood pressure should not enter the hot tub without prior medical consultation and permission from the doctor.
• Guests under the influence of alcohol, tranquilizers, or drugs that cause drowsiness or that raise or lower blood pressure are not permitted in the hot tub. This pool has a maximum depth of 3 feet 6 inches.
• Lengthy exposure may result in nausea, drowsiness, or fainting.
• Observe reasonable time limits of 10 to 15 minutes in the hot tub. Exit and cool down before another brief stay.
• During winter months, prolonged exposure to chlorinated water may cause an adverse allergic skin reaction for those guests with sensitive or dry skin. We recommend that you take a cool shower before leaving the park.

Accessibility: Shenandoah Hot Springs does not have a wheelchair accessible entrance. The accessible hot tub may be used at Le Club Recreation.

Guests with disabilities are encouraged to contact Concierge Services for assistance in planning their stay. Our team will be happy to communicate with all necessary departments to ensure that our guests' needs are met.

540.289.4978  |  info@massresort.com

When planning your activities at Massanutten, consider whether your visit to any of our amenities will require accommodations, and notify Concierge Services at the earliest date possible.

Our aquatic facilities offer ramps and/or chair lifts to get into the pools. Accessible public restrooms are situated throughout the Resort.

Our restaurants can cater to your specific food allergy. Call Chef Michael Ritenour at 540.437.3372 or chef@massresort.com to discuss custom food options to fit your needs.

Golf carts "under flag" are permitted on the Woodstone Meadows Golf Course® and on the Mountain Greens Golf Course®.

Complimentary house phones (for local calls) are available in most public areas throughout the resort. They are accessible to guests using wheelchairs, and many are equipped with volume control. Text Telephone Devices (TTD) and a Wireless Notification System is available from the Front Desk, on a first-come-first-served basis. Some units at the resort are equipped with audio and visual systems to accommodate guests with hearing or vision disabilities.

If you are reading this in preparation for your visit, and you require sign language interpretation, we will put forth our best efforts to provide it, with advance notice. Contact Concierge Services at info@massresort.com to make a request. If a sign language interpreter is not available, Concierge Services will attempt to make other suitable and reasonable arrangements.

Guests should come prepared with any medical equipment they may need, including oxygen tanks. The resort does not have medical equipment available for rent. For names of local companies which may be able to make arrangements for equipment rental, please contact Concierge Services.

If you are planning to ship medical equipment to the resort, you must coordinate shipping with your medical equipment provider. Massanutten Resort cannot accept equipment deliveries prior to the date of your arrival. You must also make prior arrangements through your provider to pick up the equipment from your condo no later than 10:00 am on the date of your check-out. The resort is not responsible for the safekeeping of the equipment or any damages incurred. Penalty fees may be applied to your account if the equipment is delivered prior to your check-in date or not picked-up by 10:00 am of your check-out date. Please call the Front Desk manager with any questions at 540.289.9441.

Other Powered Mobility Devices (OPMDs) include a range of devices used by individuals with disabilities as their mobility device of choice, such as Segways and golf carts. For reasons of safety, OPMD use:

• Must be at a safe speed given the location and circumstances
• May be limited by Resort staff if a particular use or circumstance is perceived to create a safety hazard for you or others

Accessible parking is provided throughout the resort for guests with a valid Disabled Person placard or license plate.

Accessible public restroom facilities are situated throughout the resort.

"Service Animals” as defined by the Americans with Disabilities Act (ADA) are accommodated at the Resort. ADA service animals are dogs or miniature horses that are “individually trained to do work or perform a task for a person with a disability.” Service animals are working animals, not pets. “The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.” - www.ada.gov. Service animals may be identified at check-in. Questions regarding service animals, pets, and boarding options may be directed to 540.289.4908 ext. 2. If you are not sure if you have a service animal, please call this number prior to your visit.

Animals whose sole function is to provide emotional support or comfort do not qualify as “Service Animals” under the ADA and are not permitted (unless approved under our “Pet Policy” described in these Rules). Questions regarding service animals, pets and boarding options may be directed to 540.289.4908 ext. 2.

Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo unit. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. and you can request approval here. A nonrefundable charge of up to $500 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a unit and common areas if a non-approved pet is identified in any unit or in the Resort.

Massanutten Adaptive Snow Sports (M.A.S.S.) is provided in partnership with Therapeutic Adventures, Inc. This winter sports program is dedicated to serving persons of all ages and abilities who live with disabilities and complex medical needs. The focus of M.A.S.S. is to provide adaptive alpine instruction (skiing & snowboarding), helping individuals of all ages overcome a variety of challenges, to achieve functional independence, and to improve their quality of life.

With 42 years of continuous operation, M.A.S.S. has served hospitals and rehabilitation centers, therapeutic recreation departments, special education programs, groups, and private individuals.

Therapeutic Adventures, Inc. is a premier provider of adaptive sports and adaptive outdoor programs. We are proud of our highly trained and committed ALL volunteer staff. TA supports the following persons:

- Physical & Developmental Disabilities

- Disabled Military, Veterans, First Responders, and their families

- Cancer Survivors

- Complex Medical Diagnoses and Other Special Health Needs

What differentiates us from other non-profit organizations - the diversity and scope of our services. Our belief that ALL persons learn and benefit by being provided with opportunities to develop self-awareness, self-confidence, and self-reliance has provided TA / I~AS with a proven framework for success.

“When we meet people where they are and we provide them with the type of support that helps them to move forward - to restore, to rebuild and to re-create themselves, we are doing what is right - not what is easy!” ~MAA

For more information on Therapeutic AdventuresVisitwww.TAonline.org or email adaptive.guide@gmail.com434.981.5834(This number is specifically for disabled and challenged ski requests.)

540.289.4954 (Please call this number for general ski and lesson inquiries.)

The Spa at Massanutten® is accessible to guests with disabilities. Our reception team will be happy to assist guests with the planning of their spa experience. Please call 540.289.4040 for further information.

Condos with accessibility features are available through the regular reservation service on a first-come, first-served basis. Please make your reservation as early as possible and specify the accessible features that are needed so the appropriate condo or equipment can be reserved.

Restaurants at the resort are equipped with braille and large-print menus.

A Wireless Notification System is available from the Front Desk, on a first-come-first-served basis. Some condos at the resort are equipped with audio and visual systems to accommodate guests with hearing or vision disabilities.

At all locations, employees of the resort are happy to read information and instructions to guests, upon request. Guests must have a companion or resort employee read safety instructions and directions to them prior to using those amenities, features, and facilities, or must receive the information in some alternative format.

Massanutten Resort® is proud to maintain a website with accessible features including:

- Consistent and clean layouts for content and navigation through all pages

- Clear and consistent language

- Sufficient color contrast for text and images

- Designed with valid HTML

- Alt tags are available on each photo

- Mobile website uses CSS and HTML with clear, concise language

- Large print format by using the A- or A+ function located on each page of our site

- If you have any issues accessing our website, please call 800.207.6277.