WaterPark Tickets

WaterPark Tickets

Save time and money by booking your WaterPark tickets in advance on the Resort App or online. Online tickets must be purchased at least one day in advance. WaterPark admission arm bands will be available to redeem at MerchanDice Surf Shop one hour before aquatic attractions open. The whole family/group must be present at the time of redemption.

• WaterPark capacity continues to be monitored. We recommend that you purchase tickets in advance to secure your spot and save over the admission counter rate. Tickets can also be purchased via the Resort App and website.
• Annual Pass Holders: Yes, there will be space for you with no reservation required. Annual Passes are available for purchase at any time on the Resort App and website.
• Please refer to the WaterPark hours & rates webpage here for dates and times. Sellouts are anticipated during holiday and peak times with tickets unavailable to be purchased at the WaterPark.
• Towels are not provided at the WaterPark, though you may bring your own. Massanutten WaterPark towels are available for purchase at MerchanDice Surf Shop.
• Admission sales are processed starting one hour before the opening of the WaterPark aquatic floor, creating the queue line outside of the main doors. Tickets can be redeemable one hour before the session starts and all members of the party must be present at the time of redemption. Redeeming your admission ticket during the hour prior does not give you early access inside the WaterPark.
• Seating throughout the WaterPark is limited, with dedicated seating in the Snack Shack area for dining. Lockers are available to rent for storing belongings.

Your safety is our priority. Know before you go. The following areas of the Indoor Park are unguarded:

• Frog Pond
• Blue Ridge Rapids (Adventure River)
• Giant Tipping Bucket

Safety Tips:

• Non-swimmers and children should be at an arm’s reach of their parent/guardian at all times.
• Life jackets are available.
• For more safety tips, visit: www.RedCross.org

Together, we will create memorable experiences in a safe and enjoyable environment.

To learn more about Massanutten Indoor/Outdoor WaterPark, please visit the following areas on our website:

• Hours & Rates
• Indoor WaterPark Features
• Waterless Fun

Dining

Dining

Splash's Bar & Grill

• Dine in and takeout is available! To order takout, please call 540.437.3390.

Base Camp

• Dine in and takeout is available! To order takeout, please call 540.437.3354.

Campfire Grill

• We recommend guests make reservations before coming to dine at Campfire Grill. Reservations are not required but strongly recommended. Guest should call 540.289.5794 for reservations.
  
• For takeout, please call 540.289.5794.
  

VA BBQ & Pizza Co.

• Dine in and takeout is available. To order takeout, please call 540.289.4958.

Spa

Spa

While we recognize that restrictions are loosening, due to the nature of working with guests and employees in close proximity for an extended period, the following guidelines are still in place at the Spa at Massanutten:

• Guests must fill out service intake form prior to arrival via email (sent at booking).
• Face Mask Policy: At this time, face coverings are optional for both employees and guests regardless of vaccination status.*
• All areas will be properly cleaned and disinfected.

Spa Service Menu

View the full spa menu here.

Reserving Your Appointment

Due to limited capacity, it is important to plan a bit farther than you would have in the past. We recommend calling the Spa at least two weeks in advance of your desired appointment date. Please call 540.289.4040. A major credit card or cash payment is required to reserve appointments. Intake forms will be sent electronically at booking and must be completed prior to your service time.

Spa Cancellation Policy

A 24-hour notice is required to cancel your spa appointment. A fee of 50% of your service will be charged for each cancelled service to cover the time reserved for you without at least 24 hours notice. No show for your appointment will result in 100% of your appointment fee. A 72 hour cancellation notice is required for parties of 4 or more. Please do not email service requests or cancellations. The general mailbox is not monitored consistently. Please call 540.289.4040 to request services or cancellations or you may be charged a cancellation fee.

Spa Services may be paid for using cash, check, major credit cards or resort gift cards. Gift cards may be purchased over the phone by calling the Spa at 540.289.4040.

Lodging/Rentals

Lodging/Rentals

Discover 6,000 acres of fresh mountain air and authentic mountain experiences that will leave you with a sense of freedom like you have never felt before. Massanutten, located right in the heart of the Shenandoah Valley of Virginia, is an all-season resort, plus much more. It is a destination that must be experienced. Our fall packages feature lodging plus WaterPark passes, golf green fees, bike park passes, and more. Book your fall getaway here!

Ticket Cancellations

Ticket Cancellations

IMPORTANT NOTE ON TICKET CANCELLATIONS: Cancellation and modifications can be made, as availability allows, without penalty up to 24 hours in advance. Cancellations within 24 hours of the activity date and time will incur a cancellation fee of $25 or 50% of the itinerary total, whichever is lower. No refunds will be given for no show tickets or cancellations/modifications after the designated start time.

View our full cancellations policies here.

If you are currently trying to cancel an online ticket reservation, please complete an Online Ticket Cancellation Request Form using this link and our team will process your request as quickly as possible. Please note that this form should only be used to cancel existing tickets and cannot be used to add tickets or change tickets to a different date or time. To help ensure that you are able to book the tickets that your party needs, please purchase tickets online for an available date and time.

For lodging cancellations, please call us at 540.289.4952.

Keeping It Fun & Safe

Keeping It Fun & Safe

Without question, our first and biggest priority this season will be safety: safe mountain activities, safe queuing, and safe space throughout the mountain. Our second priority, and also a very important one, is providing a remarkable time for you and your family!

Tools You Can Use

Communication is key! Check out these tools for an effortless trip planning experience.

• Live Chat & Tutorials – We know that there are times that doing everything online can be a challenge. To help you along the way, we will have staff on standby for live chat to point you in the right direction and answer questions.
• Phone Support – A central call center is now in place to help answer any questions you may have. Please call us at 540.289.9441 or visit our live chat on our homepage.
• Expanded Resort App Functionality – The Resort App is updated with everything you need to find helpful information as well as links for booking tickets to plan your trip with ease.
• Social Media – Facebook, Instagram, and Twitter.
• Website – www.massresort.com/fall will have the latest info. Check back often!