Recovery

Recovery

Our mission statement is "to provide remarkable experiences in a safe and enjoyable environment" and we are committed to standing by this. We also ask for your help by following posted guidelines and respecting physical distancing policies. We are looking forward to welcoming you back to our beautiful Resort, breathing in the fresh mountain air, and making new memories with you.

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Guest Pledge

Guest Pledge

It takes everyone to #HelpStopTheSpread.             

Here’s How You Can Help:

  • Cover your mouth when coughing or sneezing. Ideally with the inside of your elbow.
  • In the coming busy travel and holiday weeks, Massanutten will welcome guests and owners from all over the country and beyond. With regional increases in COVID-19 and breakthrough cases, consider wear your mask, even if you are vaccinated. Face Mask Policy: Guests that are not vaccinated must continue to wear masks while indoors or when 6' if physical distancing cannot be maintained.
  • Wash your hands (or use hand sanitizer) often and especially before opening doors or touching retail and display/ public items.
  • Let us know if you become sick while you are/were here.
  • Follow all posted instructions while visiting the Resort.
  • Share any COVID related concerns with a staff member or by emailing recovery@massresort.com.

COVID-19 Warning: An inherent risk of exposure to COVID-19 and other disease exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, older adults and people who have underlying medical conditions are especially vulnerable. By visiting the Resort, you and your party voluntarily assume all risks related to exposure to disease and COVID-19.

Cleaning Procedures

Cleaning Procedures

Our Commitment to Cleanliness & Hygiene 

The safety and well-being of our guests and employees is always our top priority, but that commitment takes on special significance considering the global outbreak of COVID-19. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, we have updated the following procedures as recommended by the CDC:  
 

Staff Training and Hygiene
  • Employee Training: All Resort employees have completed enhanced COVID-19 prevention and preparedness training. 100% of returning or new employees will also be trained.
  • Hand Washing: Employees are reminded daily of proper and frequent handwashing techniques – emphasizing its importance in combating the spread of viruses.

 

Cleaning Protocols
  • Guest Accommodations: After guests depart and before the next guest arrives, our housekeeping team thoroughly cleans and disinfects guest rooms with a heightened focus on frequently touched surfaces.
  • Public Areas: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on high-trafficked areas. We also offer hand sanitizer throughout the property for guests and employee use.
  • Back of House: In the areas where staff work “behind the scenes” our Resort has increased the frequency of cleaning with a special focus on high-touch areas like entrances, break rooms, and staff offices.  

 

Our Employees

We have a strict prevention program in place for our team members. Employees are required to perform a daily health self-assessment prior to reporting to work. Any employee with cold or flu-like symptoms must report them to their supervisor and may not come to work.  Any employee beginning to feel or exhibit symptoms must immediately leave the work environment. Employees have received enhanced training to maintain a clean and healthy environment.

Check-In

Check-In

Prior to entering the check-in building, on check-in days a Resort employee will greet each visitor to the Resort. Only one person per party is allowed to enter the check-in area. Appropriate signage will also be displayed outlining proper mask usage and current physical distancing practices in use throughout the Resort. Hand sanitizer is available inside the lobby area for your use.

To safely and efficiently process your reservation for check-in, we ask that you adhere to the following: 

  • After arriving at check-in, only one person from your party is permitted in our lobby areas. If you need a restroom, please proceed to the entrance of the North Lobby.
  • In the coming busy travel and holiday weeks, Massanutten will welcome guests and owners from all over the country and beyond. With regional increases in COVID-19 and breakthrough cases, consider wear your mask, even if you are vaccinated. Face Mask Policy:Guests that are not vaccinated must continue to wear masks while indoors or when 6' if physical distancing cannot be maintained.
  • Our staff will work quickly to process your check-in and get your vacation started.
  • Condos assigned at check-in are not able to be moved.
  • For more information on Front Desk & Amenities Queue Line Policies, please click here.

Thank you for your patience and understanding. We are all in this together.

If you have any questions please call 540.289.9441, daily 9 am to 5 pm.

COVID-19 Warning: An inherent risk of exposure to COVID-19 and other disease exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, older adults and people who have underlying medical conditions are especially vulnerable. By visiting the Resort, you and your party voluntarily assume all risks related to exposure to disease and COVID-19.

 

Check-In Times
  • 4:00 pm - Shenandoah Villas, Eagle Trace, Summit (owners)
  • 5:00 pm - Woodstone & Regal Vistas (owners), Rentals
  • 6:00 pm - All RCI Reservations

Please note your printed check-in time on your reservation confirmation. Due to high seasonal occupancy, if you arrive before the printed check-in time, there is no guarantee that your room will be ready. We aim to provide clean and comfortable accommodations to all of our guests and we cannot wait to welcome you to Massanutten Resort. Arriving late? Click here. Rent must be paid in full at the time of check-in.

 

Check-In Locations

North Lobby

  • Eagle Trace & Woodstone (owners & RCI reservations)
  • Summit (Friday & Sunday reservations)
  • The North Lobby is open 24 hours a day. | Located in the Woodstone Building at 1822 Resort Drive, Massanutten, VA 22840.

South Lobby

  • Shenandoah Villas & Regal Vistas (owners & RCI reservations)
  • Summit (Saturday reservations)
  • All Massanutten Resort Hotels & Rentals
  • The South Lobby is open Fri, Sat & Sun 4 pm - 9 pm. | Located in the Woodstone Building at 1816 Resort Drive, Massanutten, VA 22840.

Online Purchasing

Online Purchasing

Online advance purchase is required for most resort activities & amenities. Some resort amenities and activities may sell out.

Our seasonal webpage is designed to provide you with our full list of updates, including resort amenity ticket sales, dining options, and a myriad of other points. Please visit our seasonal webpage at www.massresort.com/fall.

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