Prior to entering the check-in building, on check-in days a Resort employee will greet each visitor to the Resort. Only one person per party is allowed to enter the check-in area. Appropriate signage will also be displayed outlining proper mask usage and current physical distancing practices in use throughout the Resort. Hand sanitizer is available inside the lobby area for your use.
To safely and efficiently process your reservation for check-in, we ask that you adhere to the following:
- Our staff will work quickly to process your check-in and get your vacation started.
- Condos assigned at check-in are not able to be moved.
- Face Mask Policy: At this time, face coverings are optional for both employees and guests regardless of vaccination status.*
Thank you for your patience and understanding. We are all in this together.
If you have any questions please call 540.289.9441, daily 9 am to 5 pm.
COVID-19 Warning: An inherent risk of exposure to COVID-19 and other disease exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, older adults and people who have underlying medical conditions are especially vulnerable. By visiting the Resort, you and your party voluntarily assume all risks related to exposure to disease and COVID-19.
*OEC treatment facilities (Lodge First Aid Room, MFAP First Aid Room, and WaterPark First Aid Room) will still require masks for all guests and OEC providers while performing first aid in indoor settings in accordance with State EMS recommendations.
- 4:00 pm - Shenandoah Villas, Eagle Trace, Summit (owners)
- 5:00 pm - Woodstone & Regal Vistas (owners), Rentals
- 6:00 pm - All RCI Reservations
Please note your printed check-in time on your reservation confirmation. Due to high seasonal occupancy, if you arrive before the printed check-in time, there is no guarantee that your room will be ready. We aim to provide clean and comfortable accommodations to all of our guests and we cannot wait to welcome you to Massanutten Resort. Arriving late? Click here. Rent must be paid in full at the time of check-in.
- Eagle Trace & Woodstone (owners & RCI reservations)
- Summit (Friday & Sunday reservations)
- The North Lobby is open 24 hours a day. | Located in the Woodstone Building at 1822 Resort Drive, Massanutten, VA 22840.
- Shenandoah Villas & Regal Vistas (owners & RCI reservations)
- Summit (Saturday reservations)
- All Massanutten Resort Hotels & Rentals
- The South Lobby is open Fri, Sat & Sun 4 pm - 9 pm. | Located in the Woodstone Building at 1816 Resort Drive, Massanutten, VA 22840.