Spa
While we recognize that restrictions are loosening, due to the nature of working with guests and employees in close proximity for an extended period, the following guidelines are still in place at the Spa at Massanutten:
- Guests must fill out service intake form prior to arrival via email (sent at booking).
- All areas will be properly cleaned and disinfected.
Spa Service Menu
Reserving Your Appointment
We recommend calling the Spa at least two weeks in advance of your desired appointment date. Please call 540.289.4040. A major credit card or cash payment is required to reserve appointments. Intake forms will be sent electronically at booking and must be completed prior to your service time.
An automatic gratuity of 20% will be applied to your services, excluding retail items at the Spa Boutique. This is subject to change at any time.
Spa Cancellation Policy
A 24-hour notice is required to cancel your spa appointment. A fee of 50% of your service will be charged for each cancelled service to cover the time reserved for you without at least 24 hours notice. No show for your appointment will result in 100% of your appointment fee. A 72 hour cancellation notice is required for parties of 4 or more. Please do not email service requests or cancellations. The general mailbox is not monitored consistently. Please call 540.289.4040 to request services or cancellations or you may be charged a cancellation fee.
Spa Services may be paid for using cash, check, major credit cards or resort gift cards. Gift cards may be purchased over the phone by calling the Spa at 540.289.4040.