Winter

Winter

A Look at Winter 2021/22

We’re so excited to welcome you to the mountain this winter! Bookmark this page as we will continue adding information and tips as we get closer to opening day and beyond. For more news and updates, please visit the Resort’s Facebook page. For full COVID-19 related policies and updates, please visit our recovery page here.

We’ll be introducing improvements in the ticketing/rentals process, an upgraded lodge experience, and additional food offerings when you get out on the mountain. With COVID-19 cases dropping, we are not currently planning to require masks in the ski lift lines or lodge, but we will continue to follow guidance from the CDC and our state government.

In the coming busy travel and holiday weeks, Massanutten will welcome guests and owners from all over the country and beyond. With regional increases in COVID-19 and breakthrough cases, consider wear your mask, even if you are vaccinated. Face Mask Policy: Guests that are not vaccinated must continue to wear masks while indoors or when 6' if physical distancing cannot be maintained.

Updated: November 24, 2021
Online advance purchase is required for most resort activities & amenities. Some resort amenities and activities may sell out.

Online Ticket Availability Schedule*
This schedule applies to all of the activities listed in the tabs below.

  • 30 Days - Online Owner Gold Card discounts have moved to the Owner's Website. In order to take advantage of your owners only 30-day booking window AND to receive your Owner Gold Card Discounts, you will need to login to your Owner's Website.
  • 21 Days - Tickets will be made available online for RCI, Massanutten Resort-Owned Rentals, & TripForth rental guests. Rental guests should be on the lookout for an email providing access to purchase tickets. Please be sure to check your Spam and Junk folder in your email if you do not see the additional email come through from us.
  • 10 Days - Available to all General Public, Non-Resort-Owned accommodations, and other rental properties on a first-come-first-served basis online and on the Resort App. The booking widget at the bottom of this page may be used to purchase general public tickets only.

Check out our guide on How to Book Your Winter Activities Online.

Advance tickets may only be redeemed by the guest listed on the confirmation. A photo ID will be required.

*Please be aware that tickets may sell out and may not be available during every time slot. 

For those that have other types of passes, such as Massanutten rewards or gifted tickets please follow the below process:
Ski/Snow Sports: Redeem at the ticket window with no reservation required.
WaterPark: Redeem at the WaterPark.
Golf: Redeem at the Woodstone Meadows Golf Course. 
Gift Cards: Purchase tickets online using a credit card. At time of redemption, the gift card will be charged and your credit card refunded.
Mad Money Cards: Purchase tickets online using a credit card. At time of redemption, the Mad Money card will be charged and your credit card refunded.
Massanutten Rewards Point Certificates, Complimentary Cards, & All Other Cards: Guests wishing to utilize these certificates or cards can redeem at the point of sale on the date/time of use.

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Ski Ticket Planning

Ski Ticket Planning

Lift Ticket Sales

We currently do not plan on limiting skiers and riders on the mountain, however that may change. To ensure you have your ticket prior to arrival, online purchasing is recommended. For information on our slope-use specials, you can find the latest info on here.

Tickets are available for 8-hour sessions, 4-hour sessions, and night sessions.

Please note that there may be days we are sold out - weekends and holidays in particular. Advance online purchasing is encouraged.

 

Season Pass Holders

Rest assured that all season pass holders and Indy Pass holders will be able to use their pass as purchased. To reduce foot traffic in our office, season pass purchase and pick-up transactions will now be processed at our new season pass ticket window. To purchase your season pass, click here.

 

Lifts

This season, outdoor operations will look much like they did prior to the pandemic.

  • Chairlifts will most likely be loaded to capacity.
  • Unrelated parties will be able to ride the lift together.
  • Masks will most likely be optional outside.
  • You can expect standard organization of lift lines, with no “ghost” lanes.

Please wear a mask if you are high-risk or if you feel uncomfortable.

 

Ticket Allocations & Points to Consider

Some attractions may fill to capacity during peak periods and on weekends. However, with online and Resort App purchasing in place, you will have the benefit of knowing in advance if space is available and to secure your ticket. Please see information under Lift Ticket Sales (noted above) for more information.

Weekdays are the new weekend! If there is ever a time to use a few of your vacation days to relax and unwind with us, this is the year. We anticipate much better time selection and lower rental rates overnight on weekdays and strongly encourage you to take advantage of more mountain access and shorter, less crowded wait times.

Any available tickets remaining after owners and overnight guests will be made available to the public for purchase onsite, online, or on the Resort App.

 

Night Skiing

Night skiing will be available Friday through Sunday and every night over the holidays. To review our updated schedule, please click here.

 

Rentals & Ski Lessons

Rentals will be available online and in-person for guests with slope use ticket confirmation. Online purchasing will allow for a speedy process, reduce congestion, and more importantly – give you back valuable time for making more mountain memories!

Ski/boarding lessons will be offered as private and semi-private (from the same traveling party). Unfortunately, traditional group ski lessons, Mountain Cruisers, Mini-Riders, or multi-week Learn to Ski (LTS) programs will not be available this year. We will offer our season-long race and freestyle programs. Due to instructor availability, ski lessons should be purchased online to ensure your time. Late arrivals will result in shorter lesson times to accommodate the following lessons so please be prompt.

 

Important Notes:

  • Your slope-use tickets and equipment rentals are not included in your lesson. These must be purchased in addition to your lesson.
  • You must arrive 45 minutes to one-hour in advance of your lesson. Please plan ahead and arrive on time.

For snow sports hours, rates and info, please click here.

WaterPark Tickets

WaterPark Tickets

Save time and money by booking your WaterPark tickets in advance on the Resort App or online. Online tickets must be purchased at least one day in advance. WaterPark admission arm bands will be available to redeem at MerchanDice Surf Shop one hour before aquatic attractions open. The whole family/group must be present at the time of redemption.

  • WaterPark capacity continues to be monitored, and just as with snow sports, we recommend that you purchase tickets in advance to secure your spot and save over the admission counter rate. Tickets can also be purchased via the Resort App and website.
  • Annual Pass Holders: yes, there will be space for you with no reservation required. Annual Passes are available for purchase at any time on the Resort App and website.
  • Ticket Allocations: advanced tickets will be released for purchase following the same 30, 21, and 10-day schedule as lift ticket sales.
  • Please refer to massresort.com/hours for dates and times. Sellouts are anticipated during holiday and peak times with tickets unavailable to be purchased at the WaterPark.
  • Towels are not provided at the WaterPark, though you may bring your own. Massanutten WaterPark towels are available for purchase at MerchanDice Surf Shop.
  • Admission sales are processed on the entry-level, creating the queue line outside of the main doors. Tickets can be redeemable one hour before the session starts and all members of the party must be present at the time of redemption. Redeeming your admission ticket during the hour prior does not give you early access inside the WaterPark.
  • Seating throughout the WaterPark is limited, with dedicated seating in the Snack Shack area for dining. Lockers are available to rent for storing belongings.

Your safety is our priority. Know before you go. The following areas of the Indoor Park are unguarded:

  • Frog Pond
  • Blue Ridge Rapids (Adventure River)
  • Giant Tipping Bucket

Safety Tips:

  • Non-swimmers and children should be at an arm’s reach of their parent/guardian at all times.
  • Life jackets are available.
  • For more safety tips, visit: www.RedCross.org

Together, we will create memorable experiences in a safe and enjoyable environment.

To learn more about Massanutten Indoor WaterPark, please visit the following areas on our website:

Snow Tubing, Ice Skating & Activities

Snow Tubing, Ice Skating & Activities

To ensure your preferred session times, purchase snow tubing, ice skating, and activities/class tickets online and on the Resort App. Please refer to the availability schedule at the top of this page.

 

Snow Tubing

Snow tubing sessions times will be 90 minutes long. Please note that the tubing observation area will not be open to guests without a ticket due to distancing requirements and space constraints. For snow tubing hours, rates and info, please click here.

 

Ice Skating

Sessions times for ice skating will be 60 minutes long. We are expanding our skate change and viewing area around the rink to allow for physical distancing. Viewing area will be restricted to one non-skating guest per traveling group. For ice skating hours, rates and info, please click here.

 

Classes & Activities

For a weekly schedule of classes & activities, please click here.

Ski Lodge Access & Dining

Ski Lodge Access & Dining

To continue providing a remarkable and safe experience, we will be taking steps to keep everyone outdoors as much as possible. We encourage you to use your car as your go-to destination. Think of it as your own private Base Camp.

  • The Ski Lodge will have limited capacity and we kindly ask you to keep visits short (particularly during busier days) to allow for better access to restrooms and food pick-up areas.
  • There will be bar service at Encounters Lounge and Base Camp, but table service will have a 90-minute seating limit at both locations.
  • The Ski Lodge Cafeteria will be open.
  • Mid-Mountain Grill will have a wider range of offerings including beer and wine service.
  • Table service in the Ski Lodge and on the deck will utilize technology allowing paperless menu options, online ordering, and for your food to be delivered to you directly.
  • To see all Resort dining options, please click here.

Spa

Spa

While we recognize that restrictions are loosening, due to the nature of working with guests and employees in close proximity for an extended period, the following guidelines are still in place at the Spa at Massanutten:

  • Guests must fill out service intake form prior to arrival via email (sent at booking).
  • Face Mask Policy:Guests that are not vaccinated must continue to wear masks while indoors or when 6' if physical distancing cannot be maintained. In the coming busy travel and holiday weeks, Massanutten will welcome guests and owners from all over the country and beyond. With regional increases in COVID-19 and breakthrough cases, consider wear your mask, even if you are vaccinated.
  • All areas will be properly cleaned and disinfected.
 
Unavailable Services
  • Self serve water, tea, and complimentary wine

 

Spa Service Menu

To view the Spa menu, please click here.

 

Hours

Click here to view current hours.

 

Reserving Your Appointment

Due to limited capacity, it is important to plan a bit farther than you would have in the past. We recommend calling the Spa at least two weeks in advance of your desired appointment date. Please call 540.289.4040. A major credit card or cash payment is required to reserve appointments. Intake forms will be sent electronically at booking and must be completed prior to your service time.

 

Spa Cancellation Policy

If you must cancel, we will be happy to assist you in rescheduling your appointments; however, if rescheduling is not an option for you, a 24-hour cancellation notice is required. Parties of 4 or more require a 72-hour notice. Cancellations may be subject to a fee of $50 for each service to cover the time reserved for you. If the cost of the service is less than $50, a $25 fee will be applied.

Lodging/Rentals

Lodging/Rentals

To view lodging cleaning & check-in procedures, please visit our recovery webpage here.

This winter, break free from the everyday stressors of life and explore 6,000 acres of crisp mountain air and authentic mountain experiences – from beginner to expert slopes and everything in between, our mountain is your playground – an independent, 100% employee-owned resort that unconditionally awesome. Our winter packages feature lodging plus ski lift tickets, WaterPark passes, golf green fees, spa services, and more.Book your winter getaway here!

For lodging cancellations, please call us at 540.289.4952.

TICKET CANCELLATIONS

TICKET CANCELLATIONS

IMPORTANT NOTE ON TICKET CANCELLATIONS: Cancellation and modifications can be made, as availability allows, without penalty up to 24 hours in advance. Cancellations within 24 hours of the activity date and time will incur a cancellation fee of $25 or 50% of the itinerary total, whichever is lower. No refunds will be given for no show tickets or cancellations/modifications after the designated start time.

If you are currently trying to cancel an online ticket reservation, please complete an Online Ticket Cancellation Request Form using this link and our team will process your request as quickly as possible. Please note that this form should only be used to cancel existing tickets and cannot be used to add tickets or change tickets to a different date or time. To help ensure that you are able to book the tickets that your party needs, please purchase tickets online for an available date and time.

For lodging cancellations, please call us at 540.289.4952.

Resort Hours

Resort Hours

Keeping It Fun & Safe

Keeping It Fun & Safe

Keeping It Fun & Safe

Without question, our first and biggest priority this season will be safety: safe mountain activities, safe queuing, and safe space throughout the mountain. Our second priority, and also a very important one, is providing a remarkable time for you and your family!

 
Give the Gift of Massanutten 

We know that many of our guests have gift cards, Massanutten Rewards program passes, and other pre-purchased or gifted tickets. The staff at our Call Center will be happy to assist you in booking your tickets.

 

Tools You Can Use

Communication is key! Check out these tools for an effortless trip planning experience.

  • Live Chat & Tutorials – We know that there are times that doing everything online can be a challenge. To help you along the way, we will have staff on standby for live chat to point you in the right direction and answer questions.
  • Phone Support – A central call center is now in place to help answer any questions you may have. Please call us at 540.289.9441 or visit our live chat on our homepage.
  • Expanded Resort App Functionality – The Resort App is updated with everything you need to find helpful information as well as links for booking tickets to plan your trip with ease.
  • Social MediaFacebook, Instagram, and Twitter.
  • Websitewww.massresort.com/recovery and www.massresort.com/fall will have the latest info. Check back often!

 

READY. SET. We’re Not Done Yet.

We’re celebrating 50 years of memories at The Nutt this season! Don’t miss out as we look back and look ahead to the next 50 here at Massanutten!

We’re excited to kick off the party with...

  • Giveaways
  • Special 50th Promotions
  • 50th Anniversary Events
  • Expansion plans NEW for the 2021-22 Winter Season

Bookmark massresort.com/50years to stay up-to-date with the latest info and to check out all the details. We can’t wait to meet YOU on the MOUNTAIN!

Winter Jobs

Winter Jobs

Join Our Team. Become an Employee-Owner!

Massanutten is 100% employee-owned. Shred into a HOT new position this winter! Our employee-owners enjoy fantastic perks from free golfing and slope-use tickets to travel and dining discounts. Whether you are looking for part-time, full-time, or seasonal – we have a place for you at Massanutten Resort. Work with us for the winter or stick around and make it a career!

Whether you’re a student, established professional, or even a retiree, there’s an opportunity waiting for you at Massanutten Resort. Work here. Play here. Do what you love. See you on the Mountain!

We are gearing up for winter, hope you are excited!

Open Positions Include:
Food and Beverage Cashier
Ice Rink/Recreation Attendant  
Ice Rink Maintenance Technician  
Kettle Club Attendant  
Rental Shop Attendant
Rental Shop Pole and Boot Attendant
Rental Shop Repair Technician
Rental Shop Supervisor
Learning Center Instructor
Learning Center Reservations Staff
Learning Center Office Supervisor
Lift Operator  
Lift Ticket Checker
Ski Patroller
Terrain Park Attendant
Terrain Park Supervisor
Ski Area Host
Ski Area Call Center Attendant/Cashier
Ski Area Guest Services Supervisor
Snowmaking
Family Adventure Park Cashier

Apply Online Here

Massanutten Resort is now a 100% employee-owned company providing a qualified ESOP retirement package for full-time employees! Massanutten has a variety of job opportunities and positions available including full-time, part-time, and seasonal openings. Massanutten also offers unique benefits and privileges for our employees. These may include, but are not limited to: Employee Stock Ownership Plan, medical insurance, life insurance, dental insurance, vacation pay, holiday pay, sick leave, short term disability insurance, RCI vacation plans, use of recreational resort amenities, and discounts.

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