TICKET CANCELLATIONS
IMPORTANT NOTE ON TICKET CANCELLATIONS: Cancellation and modifications can be made, as availability allows, without penalty up to 24 hours in advance. Cancellations within 24 hours of the activity date and time will incur a cancellation fee of $25 or 50% of the itinerary total, whichever is lower. No refunds will be given for no show tickets or cancellations/modifications after the designated start time.
View our full cancellations policies here.
If you are currently trying to cancel an online ticket reservation, please complete an Online Ticket Cancellation Request Form using this link and our team will process your request as quickly as possible. Please note that this form should only be used to cancel existing tickets and cannot be used to add tickets or change tickets to a different date or time. To help ensure that you are able to book the tickets that your party needs, please purchase tickets online for an available date and time.
For lodging cancellations, please call us at 540.289.4952.
Snow Sports Lessons Cancellation Policy
Snow sports lessons may be cancelled or modified, as availability allows, up to 24 hours in advance of the lesson. Lessons cancelled within 24 hours of the lesson time will only receive a 50% refund for cancelled lessons. No refunds will be given for requests made after the start of the lesson.
If you are late for your lesson and the lesson needs to be moved to a different time, a fee of $25 will be applied.