No, the Card is a prepaid payment device with a dollar value that is either printed on the front of the Card or a "variable load" amount that is selected at the time of purchase or load. The Card is not a credit, charge or debit card. Except where required by law, the Card is not redeemable for cash. The Card is not transferable. The Card may not be used for unlawful purposes. The value on the Card at any time is its "Available Balance."
THE CARD MAY ONLY BE USED ON THE GREAT EASTERN RESORT MANAGEMENT, INC. MASSANUTTEN PROPERTY TO PAY FOR ELIGIBLE PURCHASES AT DESIGNATED LOCATIONS ON THE PROPERTY AND AT OTHER LOCATIONS, ALL LISTED HERE.
We reserve the right at any time, without notice, to limit or expand the eligible purchases and locations that the Card may be used at.
You must load the Card with your own personal funds. Upon loading or reloading, in most cases, it is ready for use. However, in some cases, it may be inactive for up to four hours after purchase.
Present the Card to the cashier for payment at a designated location for an eligible purchase, and tell him/her it is a prepaid card. Sign the receipt and retain the receipt as a record of the purchase.
This Card has NO FEES (including dormancy, service or other fees).
No, the funds on the Card do not expire. However, if the Card is inactive (no use) for a period of eighteen consecutive months and has a zero balance, the Card will go inactive and may not be reloaded. You will need to obtain a new Card for future use.
Some Cards (not all) may have a "valid thru" date on their front. The "valid thru" date on the front of the Card is the date through which your physical plastic card must be used. This date is required to process transactions at merchants that request an expiration date. Even if the "valid thru" date has passed on the Card, its Available Balance remains unchanged and intact. In order to keep making purchases with your Available Balance, after a Card's "valid thru" date has passed, please call the Customer Service Number for a free replacement Card.
Yes, you should write down the Card number and keep these in a safe place! You will need the Card number to check your balance. You will also need your Card Number in case your plastic Card is lost, stolen or damaged. While the Cards are not transferable and we will not assume any liability for lost, stolen, misused, or damaged Cards, you should keep the account number in case you need to make a claim with your insurance or file a police report. You should also keep all receipts relating to your use of the Card.
When you make a purchase with the Card, we will deduct the full amount of that purchase, including taxes and any other fees, from the Available Balance. While not anticipated, if any location or eligible purchase requires an authorization in an amount greater than your purchase, it may take up to 5 days after the location releases the authorization for that balance to be restored to your Card.
Depending on the eligible purchase and location, you may be able to split the purchase using the Card and an additional form of payment.
Your total Card eligible purchase can include a gratuity.
Merchandise purchased with the Card is subject to the Merchant's return policies. If the Merchant agrees to issue a credit to the Card, this amount may not be reflected in the Available Balance until the credit posts, which may take up to seven days.
No. Purchases made with the Card are similar to those made with cash, in that you cannot "stop payment" or lodge a "billing dispute" on purchases made with the Card. Any problems or disputes you have regarding a purchase should be addressed directly with the Merchant.