Cancellation Policy

Cancellation Policy

  • If you cancel your reservation more than 7 days prior to your scheduled arrival, you will incur a $25 cancellation fee.
  • If you cancel your reservation within 7 days prior to your scheduled arrival or do not show for your scheduled check-in, you will incur a $75 cancellation fee.
  • Cancellations are only complete when you receive a cancellation confirmation code from a Resort Rental Reservationist. We strongly suggest keeping this cancellation confirmation code for your records.
  • Cancellations must be made during Massanutten Rental Services hours - Monday through Friday, 8:30 am - 7:30 pm | Saturday, 9 am - 1 pm. Please call 540.289.4952.
  • Changes to condo reservations are subject to a $25 fee.