Cancellation Policy

Cancellation Policy

  • If you cancel your reservation within 7 days of your scheduled arrival date you will incur a $75 per room cancellation fee.
  • If you do not show for your reservation on the scheduled day of check-in you will incur a charge of one night’s rental per room and forfeit the remainder of your reservation.   
  • Condo and hotel reservations are subject to a $25 change fee. No refunds are given for early departures or unused package items.   
  • Cancellations and changes must be made during Massanutten Rental Services hours - Monday - Friday 8:30 am - 7:30 pm | Saturday 9 am - 1 pm. Please call 540.289.4952 or email rentals@massresort.com.