Recovery

Recovery

Our mission statement is "to provide remarkable experiences in a safe and enjoyable environment" and we are committed to standing by this. We also ask for your help by following posted guidelines and respecting physical distancing policies. We are looking forward to welcoming you back to our beautiful Resort, breathing in the fresh mountain air, and making new memories with you.

back to Recovery

A letter from the Resort

A letter from the Resort

Dear Owners, Visitors, and Guests:

As we begin to welcome back our timeshare owners and guests, our first order of business is to thank you for your patience and support during this unsettling time. We are all faced with many unknowns, but at Massanutten, our commitment to our core Mission of providing remarkable experiences in a safe and enjoyable environment remains constant. We have been working tirelessly to refine our safety protocols with enhanced hygiene and infection prevention measures ensuring that when we reopen our owners, guests, and team members can continue to work and vacation in the safest environment possible. This process is continuously evolving as experts provide us with new information and improved solutions to maintaining our health.

A few areas of focus include:

Signage & Traffic Flow
To keep things clear and easy - when you arrive you will see markings and signage designating the queue line set-up and the traffic flow to facilitate physical distancing.

Additional Cleaning Protocols & Training
We have developed significant expansions to our cleaning program including:

  • Employee Training: All Resort employees will have completed enhanced COVID-19 prevention and preparedness training.
  • Face Masks: Per Virginia Governor's Executive Order 63, when you are inside an establishment (like a restaurant, retail or recreation business), masks are required for people aged 10 and over. As a courtesy to others, we also recommend wearing a mask outside when physical distancing cannot be maintained.
  • Guest Accommodations: Before guests arrive, our housekeeping team thoroughly cleans and disinfects guest rooms with a heightened focus on frequently touched surfaces.
  • Public Areas: We have increased the frequency of cleaning and disinfecting public spaces, with a focus on high-trafficked areas. We also offer hand sanitizer throughout the property for guests and employee use.
  • Back of House: In the areas where staff work “behind the scenes” our Resort has increased the frequency of cleaning with a special focus on high-touch areas like entrances, break rooms, and staff offices. 

Enhanced Communication Measures 
To enhance our ability to better communicate with guests we have developed a new Resort App and two-way texting. Also, visit this page and www.massresort.com/hours for the most up to date Resort information.

When onsite, the Resort will be using the communication channels we have developed in an effort to open a dialogue with our guests and to be ready to assist them in whatever they may need. For those planning a visit, you might find our Q&A section on this page helpful.

Still Keeping it Fun
During these past few months, we have been bolstered and encouraged by the feedback on our Massanutten at-home program, Massanutten Moment. We will be sure to bring it back again soon.

Additional safety precautions are in place and we are keeping our focus on the experience. With special program additions including the Theo's Massanutten Parade, a Drive-In Movie Night and others, we think you will find some new ways to enjoy the Resort.

As always, we love hearing from you. Please do feel free to reach out to us anytime by email or phone. Wherever you are, we are here ready to help.

Sincerely,

Matthias Smith

Matthias Smith
Vice President & General Manager

Guest Pledge

Guest Pledge

It takes everyone to #HelpStopTheSpread.             

Here’s How You Can Help:

  • When visiting amenities, always practice physical distancing and stay at least 6’ away from the guests around you.
  • Cover your mouth when coughing or sneezing. Ideally with the inside of your elbow.
  • Wear a face mask when in public buildings. (Per VA Executive Order 63)
  • Wash your hands (or use hand sanitizer) often and especially before opening doors or touching retail and display/ public items.
  • Let us know if you become sick while you are/were here.
  • Follow all posted instructions while visiting the Resort. New state orders might come in effect during your stay.
  • Share any COVID related concerns with a staff member or by emailing recovery@massresort.com. 

COVID-19 Warning: An inherent risk of exposure to COVID-19 and other disease exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, older adults and people who have underlying medical conditions are especially vulnerable. By visiting the Resort, you and your party voluntarily assume all risks related to exposure to disease and COVID-19.

Cleaning Procedures

Cleaning Procedures

Our Commitment to Cleanliness & Hygiene 

The safety and well-being of our guests and employees is always our top priority, but that commitment takes on special significance considering the global outbreak of COVID-19. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, we have updated the following procedures as recommended by the CDC:  
 

Staff Training and Hygiene
  • Employee Training: All Resort employees have completed enhanced COVID-19 prevention and preparedness training. 100% of returning or new employees will also be trained.
  • Hand Washing: Employees are reminded daily of proper and frequent handwashing techniques – emphasizing its importance in combating the spread of viruses.

 

Cleaning Protocols
  • Guest Accommodations: After guests depart and before the next guest arrives, our housekeeping team thoroughly cleans and disinfects guest rooms with a heightened focus on frequently touched surfaces.
  • Public Areas: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on high-trafficked areas. We also offer hand sanitizer throughout the property for guests and employee use.
  • Back of House: In the areas where staff work “behind the scenes” our Resort has increased the frequency of cleaning with a special focus on high-touch areas like entrances, break rooms, and staff offices.  

 

Our Employees

We have a strict prevention program in place for our team members. Employees are required to perform a daily health self-assessment prior to reporting to work. Any employee with cold or flu-like symptoms must report them to their supervisor and may not come to work.  Any employee beginning to feel or exhibit symptoms must immediately leave the work environment. Employees have received enhanced training to maintain a clean and healthy environment.

Check-In

Check-In

Prior to entering the check-in building, a Resort employee will greet each visitor to the Resort. Visitors will be screened and asked to use hand sanitizer and wear a mask. Appropriate signage will also be prominently displayed outlining proper mask usage and current physical distancing practices in use throughout the Resort.  

To safely and efficiently process your reservation for check-in, we ask that you adhere to the following: 

  • After arriving at Guest Check-in, please have everyone in your party remain in your vehicle. If you need a restroom, please proceed to the entrance of the North Lobby. Resort personnel will greet you and assist in directing you to the appropriate queue.
  • Only one person from your party will be permitted in the check-in area.
  • Our staff will work quickly to process your check-in and get your vacation started.
  • For more information on Front Desk & Amenities Queue Line Policies, please click here.

Thank you for your patience and understanding. We are all in this together.

If you have any questions please call 540.289.9441, daily 9 am to 5 pm.

COVID-19 Warning: An inherent risk of exposure to COVID-19 and other disease exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, older adults and people who have underlying medical conditions are especially vulnerable. By visiting the Resort, you and your party voluntarily assume all risks related to exposure to disease and COVID-19.

 

Check-In Times
  • 4:00 pm - Shenandoah Villas, Eagle Trace, Summit (owners)
  • 5:00 pm - Woodstone & Regal Vistas (owners), Rentals
  • 6:00 pm - All RCI Reservations

Please note your printed check-in time on your reservation confirmation. Due to high seasonal occupancy, if you arrive before the printed check-in time, there is no guarantee that your room will be ready. We aim to provide clean and comfortable accommodations to all of our guests and we cannot wait to welcome you to Massanutten Resort. Arriving late? Click here. Rent must be paid in full at the time of check-in.

 

Check-In Locations

North Lobby

  • Eagle Trace & Woodstone (owners & RCI reservations)
  • Summit (Friday & Sunday reservations)
  • The North Lobby is open 24 hours a day. | Located in the Woodstone Building at 1822 Resort Drive, McGaheysville, VA 22840.

South Lobby

  • Shenandoah Villas & Regal Vistas (owners & RCI reservations)
  • Summit (Saturday reservations)
  • All Massanutten Resort Hotels & Rentals
  • The South Lobby is open Fri, Sat & Sun 4 pm - 9 pm. | Located in the Woodstone Building at 1816 Resort Drive, McGaheysville, VA 22840.

Amenities & Activities

Amenities & Activities

Visit our hours page for amenities and activities availability.

 
Physical Distancing Protocols For Guests 
  • Per Virginia Governor's Executive Order 63, when you are inside an establishment (like a restaurant, retail or recreation business), masks are required for people aged 10 and over. As a courtesy to others, we also recommend wearing a mask outside when physical distancing cannot be maintained.
  • Select Resort activities and amenities will require guests to wear masks. Visit amenity pages on this website before you arrive.
  • All guests should remain at least 6’ from other guests and employees unless they are in the same traveling group. 
  • When 6’ physical distancing cannot be maintained, facilities may require temperature checks and possibly other safety precautions. 
  • All guests must abide by posted and communicated rules. 
  • Easy access to hand sanitizer will be provided by the Resort.
  • Queue lines are to be properly marked. 
  • Pre-purchase tickets and Charge to Room will be encouraged. 
  • Resort will monitor gathering areas like entry and exits points, rest areas, playgrounds, special events, etc.
  • Abide by all posted facility instructions.
     
Amenity Ticket Purchasing - Guests 

In an effort to manage guest flow, reduce time spent on each transaction, and reduce lines, we recommend, that when possible, all amenity and event tickets are pre-purchased, either by using our existing e-commerce system or over the phone. This also applies to restaurants. Guests must reserve their preferred dining time by calling the establishment or using the Open Dining App. If phone or online purchasing is not possible, we encourage the use of Charge to Room.


Front Desk & Amenities Queue Line Policies

The health and safety of our guests and employees is our top priority. With this in mind, we have physically engineered our guest reception areas and amenities to facilitate proper physical distancing. The list below outlines a few key points to help our Resort community remain safe and deliver a remarkable experience for your family.

  • Floor markings or physical barriers at 6’ intervals at facility entrance, guest reception areas, and point of sale counters throughout the Resort. Please adhere to all markings and signage indicating ingress/egress. 
  • Facilities will safely move guests in/out utilizing separate entrances when possible to lessen interaction. 
  • Where appropriate, guests may be asked to self-band to reduce ticket handling. 
  • Limit amenity ticket sales and capacities to safely operate. 
  • Limit guest access per building square footage or traffic flow. 
  • Monitor guest physical distancing and clearly communicate opportunities for improvement, when appropriate. 
  • Guests are strongly encouraged to utilize text checkout or checkout by phone.
 
Public Areas

The health and safety of our guests and employees is our top priority. When visiting our public areas including restaurants, fitness centers, Family Adventure Park, retail locations, and activities, please adhere to all signage. This signage will provide direction and expectations regarding capacity, queuing, and physical distancing. It is essential that all persons traveling in your party adhere to the guidelines displayed. 

COVID-19 Warning: An inherent risk of exposure to COVID-19 and other disease exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, older adults and people who have underlying medical conditions are especially vulnerable. By visiting the Resort, you and your party voluntarily assume all risks related to exposure to disease and COVID-19.

Q&A

Q&A

Is it safe to vacation?
We believe it is safe for most people to vacation. We’re working within Virginia state law and guidance from the Centers for Disease Control and Prevention (CDC) that call for physical distancing and limited gatherings. We will reopen our operations in phases as it is safe to do so. We have been working hard to make Massanutten Resort as virus-free as your home and as safe as a clean, disinfected workplace. In this pandemic environment, however, COVID-19 spreads through human interactions. Although we have found many new ways to reduce and limit human interactions, we cannot eliminate all of them.

If you want to strictly limit human interaction and are fearful of all contact, you should consider rescheduling.

Similarly, older adults and people of any age who have serious underlying medical conditions that place them at higher risk for severe illness from COVID-19 should consider rescheduling.

Should I come to Massanutten for my scheduled vacation?
If your state or locality has a stay-at-home or shelter-in-place order in effect for the date of your arrival, we will regretfully decline your reservation. Please contact us before you pack if you have any doubts. 

If anyone in your travel party has an illness with COVID-19 symptoms or has been quarantined or self-quarantined for less than two weeks, that person should not come.

How will you manage public spaces?
In a word: carefully. We will routinely sanitize common touch-points and we have installed screens at our check-in windows and points of sale to protect both guests and staff when they are within 6 feet. You will also notice our staff members wearing masks as required or recommended by the CDC and the Governor. Please see the Amenities & Activities tab on this page for more information.

Will lines be longer?
Wherever possible, we strongly encourage avoidance of ticket lines and promote on-line purchasing of tickets. Lines may look longer because we will ask people to stand on markings to keep people 6 feet apart. This will lengthen lines. To better manage physical distancing in lines, we are asking that no more than one or two people stand in line for their group while the rest of the travel party remains in a vehicle or apart from the line.

How will parking change?
Where ample parking exists, we ask that drivers park their vehicles in a way that leaves empty parking between the vehicles on each side. When all available space is filled with this empty space approach, patrons may begin to fill the empty spaces.

What about gatherings?
We will enforce Virginia’s “Gathering Ban” on Resort property. An executive order of Governor Northam's imposed limitations on gatherings. Virginia’s “Gathering Ban” prohibits all public and private in-person gatherings of more than 250 individuals (Executive Order 67 of June 30, 2020). A "gathering" includes but is not limited to parties, celebrations, or other social events, whether indoors or outdoors. This restriction does not apply to the gathering of "family members" living in the same residence. If Resort staff observe a gathering that appears to violate this, they will politely approach and remind the patrons of the rule and encourage the gathering to disperse or separate into gatherings of lawful size. The Governor may issue more or less restrictive orders in the future, and we will comply accordingly.

What amenities will be open?
We plan to reopen all of our amenities when state law permits and for as long as supplies of masks (where required) and cleaning supplies for sanitizing surfaces are adequate. Visit www.massresort.com/hours for the latest information.

You should plan your visit carefully. Capacity limitations may be reduced to allow physical distancing and prevent crowds, and for our most popular amenities, it may be necessary to shorten ticket sessions so that all of our owners and guests can share in the fun. 

How will you clean my rooms?
In addition to the normal practice of changing sheets and linens and thoroughly cleaning rooms, our staff will now be wearing gloves and masks when they are working in rooms, and they will focus extra attention when sanitizing common touchpoints such as knobs, handles, tabletops, countertops, and bathroom fixtures. All HVAC filters have been changed before reopening.

Do I have to wear a face mask?
Yes, per Virginia Governor's Executive Order 63, when you are inside an establishment (like a restaurant, retail or recreation business), masks are required for people aged 10 and over. As a courtesy to others, we also recommend wearing a mask outside when physical distancing cannot be maintained.

How do you care for your employees?
We have implemented dozens of new procedures to protect our employees from acquiring COVID-19 from one another. First and foremost, our employees implement self-screenings for COVID-19, are not permitted to come to work sick, and are furloughed and eligible for benefits when they stay home due to illness. To list a few changes in addition to physical distancing, training has been administered, work stations and touchpoints are disinfected regularly, and work stations have been distanced. Shifts are staggered, employees wait in cars for their shifts, face coverings are provided, and employees work from home when possible.

What should I do if I think I am sick?
Promptly notify your travel party and return to your accommodations avoiding contact with other people - including those in your travel party and isolate yourself as much as possible. From your accommodations, one of your travel party should notify us at 540.289.4054 of your immediate plans, or if you need assistance. In cases of medical emergency dial 911.

How can I get more information?
By continuing to check this page, massresort.com/alerts and massresort.com/hours. Follow our Facebook page as well to keep up with our latest posts and info.

Connect With Us

Connect With Us

Connect With Us

In an effort to continuously improve, your feedback is very important to us. Now more than ever.

Please email us: recovery@massresort.com

Alerts

Alerts

Massanutten Resort - WaterPark Update
Update July 1, 2020

As our Commonwealth moves into Phase 3, we were very disappointed to learn that the Virginia Department of Health and the Governor's office will not allow waterslides, interactive play features, and splash pads to be open at this time, essentially everything a water park has to offer.

We are continuing our dialogue with our partners and officials throughout the state in the hopes that an amendment will be made in the next couple of weeks. We will continue to update you as we receive more information.

The good news is that most amenities throughout the resort are now open or will be opening very soon. You can find out all that there is to do by visiting www.massresort.com/hours.


Massanutten Resort - COVID-19
Update June 4, 2020

Virginia's Governor Ralph Northam moves the Commonwealth into Phase 2 of Virginia Forward re-opening plans starting Friday, June 5, 2020. This allows for limited occupancy in gyms, lap swim and pool exercise, and limited indoor seating in restaurants. The face-covering mandate is still in effect which means all guests must wear a face covering when in any establishment. 

Massanutten is working toward a phased re-opening and available amenities and dining options can be found by visiting www.massresort.com/hours.


Massanutten Resort in Virginia Announces a Phased Reopening Starting June 12, 2020
Update May 21, 2020

Premier All-Season Resort in Virginia Is Getting Ready for its Phased Reopening by Conducting Staff Trainings, Revamping its Activity Program, Deep Cleaning the Property and More

McGaheysville, Va. – May 21, 2020 – Massanutten Resort, a premier all-season resort destination in the heart of Virginia’s Shenandoah Valley, today announced its plans to reopen operations in phases starting June 12th. As part of the initial reopening phase, the resort will open at partial capacity, and amenity availability will be based upon current guidance/restrictions from the Virginia Department of Health and Governor’s office. In preparation for its reopening, Massanutten Resort employees are preparing the property and undergoing extensive training on safety and operational protocols.

“Our property is unique in both its size and variety of amenities, and we’ve taken the development of our new re-opening plans and protocols very seriously,” said Matthias Smith, general manager at Massanutten Resort. “We take great pride in delivering remarkable experiences, and we are looking forward to welcoming guests once again to enjoy the mountain vistas and breathe in the fresh air."

Upon opening, Massanutten's retail shops, day spa, golf courses and restaurants will be available for guests to enjoy, though there will be limitations to hours of operation and capacity, along with some operational changes. For guests that wish to dine at the restaurants, calling ahead to reserve their preferred dining time is recommended. In an effort to manage guest flow, reduce time spent on each transaction and reduce lines, the resort also recommends that all amenity tickets are pre-purchased, either online on the resort’s website or over the phone. Queue lines will be properly marked for guests’ convenience.

Massanutten's mission statement is "to provide remarkable experiences in a safe and enjoyable environment" and the resort is committed to standing by this. The resort is working on a revamp of their activity program, which will abide by restrictions, while still providing a great vacation experience. A couple of the new programs currently in development are a weekly resort parade led by Massanutten’s mascot Theo the Bear and a drive-up movie experience, utilizing the space available in the ski area.

Rigorous cleaning and disinfecting procedures at the resort covers accommodations, public areas and office spaces. These procedures include frequent sanitization of high-contact points, such as elevator buttons, door handles, reception counters, chairs, windows and restrooms. Furthermore, guests are advised to follow all of their local and state guidelines and restrictions, e.g. stay-at-home orders or travel restrictions, that are active during their intended dates of stay at the Resort.

For more information and details about the resort's operations, visit www.massresort.com/recovery or call 540.289.4908. Stay up-to-date on the latest news by following @MassResort on Instagram or follow Massanutten Resort on Facebook at www.facebook.com/massresort.


Massanutten Resort - COVID-19
Update May 6, 2020

Even though we are still closed, our teams have been hard at work preparing the property and training our employees for the day that we can re-open. Currently our Commonwealth is still in a stay-at-home order and under non-essential travel restrictions, however, we are hopeful that these restrictions will start to ease up in the coming weeks. We are looking forward to the day when we can welcome you back to the mountain. In the meantime, know that we are doing the very best we can to take care of ourselves and our property. We hope you are all doing good and staying well.


Massanutten Resort - COVID-19
Update April 1, 2020

To comply with the Executive Orders given by Virginia’s Governor Ralph Northam on March 30th Massanutten Resort is taking the extraordinary step of having to cancel inbound Spring reservations. We realize this is upsetting news as you were looking forward to visiting and enjoying all that the Resort and the great Shenandoah Valley has to offer. Hopefully these sacrifices we are all required to make will have the desired results so we can welcome you all back sooner rather than later.

In the meantime, we want to work with you to reschedule your visit. This can be done by using the following contact list:

For those of you that want to keep in touch with us, please visit with us virtually by watching the Massanutten Moment- bringing you value-focused, positive content. Throughout the coming weeks, we’ll upload videos that will help you to keep moving, stay active, and try new things all from the comfort of your home. Join us on our webpage, Facebook, IGTV and our YouTube Channel.


Massanutten Resort - COVID-19
Update March 31, 2020

All playground equipment at Massanutten Resort is closed as part of our response to limiting the spread of COVID-19 in our community. This includes the play structures at Woodstone Recreation Center, James E. Lambert Park and Lions Centennial Community Park, as well as all fitness stations and bathhouses across the resort.

Open green spaces and outdoor areas such as basketball, tennis, & volleyball courts will remain usable at this time, but we are unable to provide equipment for use by the public. We are unable to commit staff to constantly sanitize and/or monitor the number of individuals at our parks, so please use your best judgment and adhere to the CDC guidelines that are in place at this time. Continue to practice social distancing while using our parks and other green areas, keep at least 6 feet of space, and wash your hands often. 

Thank you for your patience and understanding. We look forward to being fully operational in what we hope is the near future.


Massanutten Resort - COVID-19
Update March 26, 2020

Massanutten Moments is Live! Your daily dose of fresh mountain air.
Massanutten Moments was created by our extraordinarily talented staff in an effort to bring you value-focused, positive content while many of us are spending a little extra time at home.

Throughout the coming weeks, we’ll upload videos that will help you to keep moving, stay active, and try new things all from the comfort of your home. Join us on our webpage, Facebook, IGTV and our YouTube Channel.


Massanutten Resort - COVID-19 
Update March 23, 2020

Massanutten Resort Amenity Closure Notice
In these extremely challenging times, we would first like to take a moment to thank all of you for your support and understanding as our teams work through day-to-day decisions with attention to the future. We recognize we need to do all we can to ensure the health and safety of our guests, our employees, and the community.

Over the past week, we have taken steps to close or pare down our facilities and today we add our gyms and escape rooms to the closure list. Virginia BBQ & Pizza Co. and Campfire Grill are still available for take-out.

Right now, we are looking to re-open on May 17th, but will certainly be ready sooner should the circumstances change. We have great hope for the future. Stay well.


Massanutten Resort - COVID-19 
Update March 18, 2020

The well-being, health, and safety of our owners, guests, and employees continues to be our primary concern and focus. Below are our updates to facilities/operations with regard to the ever-changing COVID-19 pandemic guidance.

The following amenities are currently closed:

  • Spa
  • Indoor WaterPark & Building
  • Family Adventure Park
  • Recreations Centers

Currently Open:

  • Hiking
  • Tennis
  • Horseback Riding & Petting Farm
  • Golf Courses & Driving Range
  • Take-out and delivery service at Campfire Grill and Virginia BBQ & Pizza Co.
  • Shopping (The General Store & Lift Coffee Bar and The Market)

Massanutten Resort - COVID-19 Update
March 17, 2020

Governor Northam announced this afternoon that Virginians “should avoid non-essential gatherings of more than ten people, per federal guidelines.” Massanutten Resort is working through the steps we need to take to help ensure that we and our guests can comply with this request in the interest of public health and safety. We know that this will affect restaurant operations, recreation centers, certain activities, and events. As soon as we have updated facility and operations information, we will add it to this webpage.

View Governor Northam‘s statement here.

Thank you all for your patience as we move through these unprecedented times.


Massanutten Resort - COVID-19 Update
March 16, 2020

Massanutten Resort continues to take steps to ensure we are utilizing safe ‘social distancing’ practices.

With that, we have released a lineup of activities that fall within these parameters.

Social Distancing-Friendly Activities for Monday, March 16 - Friday, March 20:

March 16

  • Snowplay on the Snowground* | On the Slopes
  • Basketball “Horse” Tournament | 11:00 AM at Woodstone Outdoor Basketball Court
  • Kickball Tournament | 3:00 PM at Hopkins Park

March 17

  • Snowplay on the Snowground* | On the Slopes
  • Western Slope Hike | 10:00 AM | Meet at the Market at Massanutten Station Parking Lot
  • Cornhole Tournament | 10:00 AM at JEL Park
  • Shuffleboard Tournament | 2:00 PM at JEL Park
  • Ping Pong Tournament | 2:00 PM at MFRC

March 18

  • Snowplay on the Snowground* | On the Slopes
  • Cornhole Tournament | 10:00 AM at JEL park
  • Shuffleboard Tournament | 2:00 PM at JEL Park

March 19

  • Snowplay on the Snowground* | On the Slopes
  • Painting in the Park | 11:00 AM - 12:30 PM at JEL Park
  • Billiards Tournament | 2:00 PM at MFRC
  • Arboretum Wildflower Walk | 3:30 - 4:30 PM | Meet at Hopkins Cabin

March 20

  • Snowplay on the Snowground* | On the Slopes
  • Nature Sketch Walk | 1:00 - 2:30 PM | Meet at Hopkins Cabin

*Available during daylight hours 3/16-20 (Children under 13 require parental supervision. No sled riding. No snow balls.) No sign-up required. Weather permitting. For questions and additional info, please call Concierge at x65033.

Store2Door Delivery: Through March 22, 2020, we will be waiving Store2Door delivery fees.
Delivery times are 9 am - 5 pm through Sunday and must be scheduled in advance. For information, please visit: www.massresort.com/shop/store2door

Below is our updated list of activity closures:

  • Taste of the Valley
  • Live at the Lodge & live music events at Encounters Lounge
  • Monday Evening Show
  • Bingo Night
  • Karaoke
  • All live music events
  • Lions Club Bingo
  • Murder Mystery Dinner
  • Cooking Demo
  • Arts & Crafts Classes
  • Healthy Living Classes
  • Specialty Dinners
  • SCUBA
  • DC Tour

The following amenities are currently closed:

  • Spa
  • The Massanutten WaterPark Building
  • Virtual Reality @ Real Escapes
  • Snow Sports & Tubing (Closed for the season)
  • Family Adventure Park
  • Recreations Centers & Facilities

Also, we know many of you have questions about your upcoming reservation. Please use this contact directory to speak with a guest service team member:


Massanutten Resort - COVID-19 Update
March 14, 2020

The well-being of our guests, employees, and community continues to be our number one priority. While there are currently no reported cases of COVID-19 reported at the resort, we will continue to take proactive measures to prevent infections locally including practicing social distancing, utilizing approved CDC cleaning products, and working with guests who would like to alter their travel plans.

Below is our updated list of activity closures:

  • Taste of the Valley
  • Live at the Lodge & live music events at Encounters Lounge
  • Monday Evening Show
  • Bingo Night
  • Karaoke
  • All live music events
  • Lions Club Bingo
  • Murder Mystery Dinner
  • Cooking Demo
  • Arts & Crafts Classes
  • Healthy Living Classes
  • Specialty Dinners
  • SCUBA
  • DC Tour

The following amenities are currently closed:

  • Spa
  • The Massanutten WaterPark Building
  • Virtual Reality @ Real Escapes
  • Snow Sports & Tubing (Closed for the season)
  • Family Adventure Park
  • Recreations Centers & Facilities


What is available?

Massanutten still has so much to do from enjoying golfing, shopping, and more! Be sure to check out the Spring Resort Planner for more information.

And coming soon, we will be offering you a lineup of ‘social distancing-friendly’ activities to keep you out and about and enjoying your vacation.
Please continue to review our website and Facebook page for all of the latest news and updates. Thank you for all of your patience as we work through this unprecedented situation together.

Additional Resources: 


Massanutten Resort - COVID-19 Operations Update
March 13, 2020

Massanutten Resort is continuing to take proactive measures to protect our owners, guests, and our employees.

We are open for business however we are limiting large social gatherings. The following activities have been suspended/altered for this weekend:

  • Live Music and the Live at the Lodge Encounter's Lounge (cancelled)
  • Movie Night (cancelled)
  • Bingo Night (cancelled)
  • Karaoke (cancelled)
  • WaterPark-daily ticket sales limited; onsite guests and online purchasers will be given priority.

We are also working to create appropriate space between tables at our restaurants and in public areas, including check-in areas.

We recommend that everyone practices social distancing and remain at least 3-6’ from the party next to you. Another measure for consideration is to get takeout from VA BBQ, Campfire Grill, Hideaway Lounge, or Base Camp.

In the upcoming hours and days, if additional changes to operations become necessary, we will update guests via our facebook page and website.

We also understand that everyone needs to make decisions that are right for themselves, their families, and their communities.

If you would like to talk with us more about your upcoming travel itinerary or have specific questions, please send us an email or give us a call using the contact list below. Be sure to include your confirmation number and date of travel.

  • For general inquiries, email: info@massresort.com
  • For inquiries regarding your reservation, please reach out to the department you scheduled your visit with:

We will continue to closely monitor the situation and collaborate with health officials. Hopefully, we can all work together to mitigate the spread of this novel virus. 

Coronavirus Mitigation:

  • Avoid traveling if you are sick.
  • Avoid contact with sick people.
  • If you are 65 years or older, have compromised immunity, or have a pre-existing health condition, it is advised to avoid air travel and large crowds.
  • Maintain at least 6 feet distance from those that are coughing or sneezing.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Clean your hands often by washing them with soap and water for at least 20 seconds or using an alcohol-based hand sanitizer that contains at least 60%–95% alcohol. (Tired of singing “Happy Birthday” while you are washing your hands? This website will make any song into a handwashing jingle!)
  • in the wastebasket. If you do not have a tissue, cough or sneeze into your sleeve in the elbow. In either case, wash your hands thoroughly after.
  • If you are healthy, it is not necessary to wear a facemask. Facemasks are most effective when used by people who are already ill to prevent the spread of germs. Please protect our healthcare workers.

Additional Resources:
www.cdc.gov/coronavirus/2019-ncov/index.html

Massanutten Resort Contact Directory:
www.massresort.com/explore/contact-us/contact-list


Massanutten Resort-COVID-19 Statement and Update
March 12, 2020

Over the past several weeks, Massanutten Resort has been carefully reviewing and digesting updates related to the Coronavirus and COVID-19. This includes outreach to the Virginia Department of Health and other industry-specific contacts. With the well-being of our owners, guests, and employees in mind, we wanted to share with you how we are responding.

In addition to helping to direct people to the right information and utilizing cleaning products recommended by the CDC, we are also conducting extra training and cleaning with staff throughout all Resort departments and coordinating with local and regional health offices.

At this time, Massanutten Resort is open for business. We understand that this is an evolving situation and if changes to operations become necessary, we will update guests via email communication and our website: www.massresort.com.

We also understand that everyone needs to make decisions that are right for themselves, their families, and their communities.

If you would like to talk with us more about your upcoming travel itinerary or have specific questions, please send us an email or give us a call using the contact list below. Be sure to include your confirmation number and date of travel.

  • For general inquiries, email: info@massresort.com
  • For inquiries regarding your reservation, please reach out to the department you scheduled your visit with:

We will continue to closely monitor the situation and collaborate with health officials. Hopefully, we can all work together to mitigate the spread of this novel virus. In the meantime, we have listed a few resources that we have found useful.

Additional Resources:

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