Lodging Policies

Please call our main switchboard at 540.289.9441 or email frontdesk@massresort.com your questions. 

• Check-out is promptly at 10 am for condo guests and 11 am for hotel guests. Please vacate your unit before the designated check out time to avoid a late fee. 
• Express check-out is now available if you do not wish to do so at the Front Desk, or if you would like to check-out early. Just before you close the door, please text “Check Out” to 888.984.4342. Shortly after you will receive a confirmation text message stating your reservation is complete. Please place your key cards on the kitchen counter or table in your condo or room. 
• Guests may also drop your keys at the express check-out boxes located at the General Store, The Market at Massanutten Station, in the North Lobby, or the South Lobby. 
• Guests staying at Regal Vistas should utilize the check-out instructions listed above, but should leave their garage door remote on the hook in the garage.

Please do the following before checking out: 

• Return relocated furniture, kitchenware, and other items to their original location.  
• Load dishwasher and start wash cycle (if applicable).  
• Empty refrigerator and place all trash in appropriate outside receptacles.  
• Remove all food items from units. Unopened, non-perishable items may be given to the local food bank via the food donation box in the Woodstone Lobby.  
• Check unit for personal items.  
• Turn off all lights.  
• Turn thermostat to 65° in winter or 75°F in summer. 

• Call our Reservationist at 540.289.4952, Mon - Fri 9 am - 6 pm | Sat 9 am - 1 pm or email rentals@massresort.com anytime. We strive to return all messages within 24 hours. 
• Reservations and check-ins cannot be made by or for persons under 21 years of age. Only persons listed on the reservation may check in to the condo. 

Rental Policies

• Reservations and check-ins cannot be made by or for persons under 21 years of age. Only persons listed on the reservation may check in to the condo. 
• Rent must be paid in full at the time of check-in. 
• If you cancel your reservation within 7 days of your scheduled arrival date you will be refunded the lodging total minus a $75 per room cancellation fee. 
• Failure to show for your reservation on the scheduled day of check-in you will incur a charge of one night’s rental per room and forfeit the remainder of your reservation.
• No refunds are given for early departures, no-shows, or unused package items. Repeat cancellations or no-shows are subject to additional terms. 

Resort Fee

• All accommodations are subject to a daily Resort Use Fee.
• You may access the facilities prior to check-in by pre-registering with the Front Desk. 

Wi-Fi

• Massanutten Resort offers complimentary WiFi internet access in condos, hotels, and most common areas. Massanutten Condo WiFi offers 40 mbps download & 10 mbps upload speeds on unlimited devices. 
• Public WiFi internet access is also available at the Business Center at Massanutten Station. 
• Massanutten Resort is solely responsible for connectivity issues. Should you experience connectivity issues, please call maintenance at 540.289.4943 or Resort ext 5304. 

Resort Smoking Policy 

Massanutten is a non-smoking resort, which includes the use of marijuana. Public marijuana consumption is illegal in the state of Virginia. Smoking is allowed on the patio. You must close the patio door when smoking outside. Please properly dispose of your cigarettes and cigars. A $250 fee will be charged those who violate this policy.

Thank you for making Massanutten Resort your vacation destination and we look forward to seeing you soon. We understand that plans may change, and want to help you should you need to make changes to the Massanutten Lodging Reservation.

• Failure to show for your reservation on the scheduled day of check-in you will incur a charge of one night’s rental per room and forfeit the remainder of your reservation.

Massanutten Owned Rental Lodging

Cancellations must be made at least seven days prior to arrival to cancel without penalty. Cancellations within seven days of your scheduled arrival date will incur a $75 per room cancellation fee. Failure to show for your reservation on the scheduled day of check-in you will incur a charge of one night’s rental per room and forfeit the remainder of your reservation. Repeat cancellations or no-shows are subject to additional terms.

Reservation Modification Policy

Condo and hotel reservations are subject to a $25 change fee. No refunds are given for early departures or unused package items.   

How to Cancel or Change Your Lodging Reservation

Cancellations and changes may be made during Massanutten Rental Services hours - Mon - Fri 9 am - 6 pm | Sat 9 am - 1 pm. Please call 540.289.4952 or email rentals@massresort.com.

Condo Vacations

• Kitchen Linens (2 dishcloths, 2 dish towels, 2 potholders) 
• Bed Linens 
• Towel sets (based on maximum occupancy) 
• A Complimentary Starter Pack that includes: 
• Bath Soap 
• Dishwasher Detergent 
• Paper Towels 
• Dishwashing Soap 
• Trash Liners 
• The Resort can also provide pack and play cribs and highchairs - subject to fees and availability. 

Items to Bring 

• Coffee Filters & Coffee 
• Bath Tissue 
• Laundry Detergent 
• Pool/WaterPark Towels 
• Salt & Pepper 

Hotel Vacations

All rooms include coffee makers, refrigerators, flat-screen TV, cable, telephone, balcony, and sitting area. 

Forgot something? No problem! The Market at Massanutten Station and the General Store are both on-site and offer groceries, health and beauty aids, souvenirs and other essentials. 

1. Massanutten is a non-smoking resort, which includes the use of marijuana. Public marijuana consumption is illegal in the state of Virginia. Smoking is allowed on the patio. You must close the patio door when smoking outside. Please properly dispose of your cigarettes and cigars. A $250 fee will be charged those who violate this policy.
2. Illegal Substances: No drugs or controlled substances may be possessed within the unit or Resort without a doctor’s prescription. Illegal drugs, as identified by the Commonwealth of Virginia, are prohibited at Massanutten Resort.
3. Quiet Times: Noise audible outside of a Unit is prohibited from 11:00 pm until 7:00 am. No occupant shall disturb or permit to be disturbed any other occupant’s quiet enjoyment of a Unit. Nor may an occupant interfere with the rights, comfort, or convenience of any other Owner or Guest. 
4. Causing Harm to Others: No occupant can take actions that cause or are intended to cause harm or offense to other guests (including noise, gestures, statements, smells, physical contact or threats). 
5. Right of Way: The common elements, including without limitation, the common areas, roads and walkways in the unit shall not be obstructed nor shall any occupant interfere with the right of any other person to use the unit. No bicycles, scooters, baby carriages, or similar vehicles, or toys or other personal articles shall be allowed to stand or remain in any common element. 
6. Service Animals: "Service Animals” as defined by the Americans with Disabilities Act (ADA) are accommodated at the Resort. ADA service animals are dogs or miniature horses that are “individually trained to do work or perform a task for a person with a disability.” Service animals are working animals, not pets. “The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.” - www.ada.gov. Service animals may be identified at check-in. Questions regarding service animals, pets, and boarding options may be directed to 540.289.4904 option 2. If you are not sure if you have a service animal, please call this number prior to your visit. 
7. Pet Policy: Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. You can request approval here. A nonrefundable charge of up to $500 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a condo and common areas if a non-approved pet is identified in any condo or in the Resort. 
8. Public Intoxication: Public intoxication by alcohol or other controlled substance is strictly prohibited. 
9. Weapons: No weapons of any kind are authorized in common areas or public facilities on Resort Property. Occupants in possession of a weapon for hunting must have a current hunting license and nearby property owner’s permission to hunt. Owners and their guests must obtain a current pass from Resort Security prior to hunting on Resort Property. 
10. Inflammable Substances: No occupant shall use or permit in a Unit any inflammable oils or fluids such as gasoline, kerosene, naphtha, or benzene, or other explosives or articles deemed extra hazardous to life, limb, or property.  
11. Damage to Property: No damage to a Unit, common area, or other real or personal property of Association, Managing Agent, Developer, or related entities (“Resort Properties”) shall be caused by any act or omission of an occupant. All costs of restoring a Unit, Common Area or Resort Property to its condition prior to occupancy or use, including all cleaning beyond normal wear and tear, repair or replacement of property, painting, disinfection, fumigation or other sanitizing  shall be charged to and paid by the Owner responsible for the damage.  
12. Unit Décor: No Unit or other improvement within the unit shall be decorated by an occupant.  
13. Unit Defacement: No occupant is allowed to put his name on the Unit or in any way deface the same. 
14. Water Usage: Water shall not be left running for any unreasonable or unnecessary length of time. Electricity shall not be wasted. Ovens and stoves may not be left on and unattended. 
15. Parking: No occupant may use any parking space or area in an unauthorized manner. Assigned parking shall be respected in every respect. 
16. Drone Policy: Massanutten Resort® prohibits the operation or use of unmanned aerial systems, or drones, by anyone - including recreational users and hobbyists - without the prior written authorization from the Resort. This prohibition includes drones used for photographing, filming or videotaping, as well as any drone use by media or journalists operating above or within Massanutten Resort boundaries. This prohibition on drone operations or use extends to any drones launched or operated from Resort property, as well as drones launched from private property outside of the Resort boundaries.
17. Massanutten Gold Card Owners: You must show your current Gold Card photo ID card to receive discounts and to access the Woodstone Recreation Center and Massanutten Fitness & Rec Club areas. Gold Card Holders who have not had a photo ID card made in five or more years should stop by the ID Center at the Market at Massanutten Station, for a new card. View ID Center hours here. By requiring Gold Card Owners to have and to show ID, Massanutten protects the investment you have in your vacation experience. If you have not received or have misplaced your permanent Gold Card photo ID, the red temporary ID(s) given at check-in are valid for 48 hours only. 
18. Persons Visiting Through RCI: (including visiting/renting Massanutten Owners) will automatically receive a recreation pass allowing access to our private Resort-owned pools and recreation areas. 
19. Mountainside Owners: Please go to the Mountainside Welcome Center for your photo ID. Photos for IDs are taken Monday - Thursday, 10 am - 3 pm and Friday - Sunday 10 am - 2 pm. Hours may vary by season. 
20. Resort Guests & All Non-Gold Card Owners: If you are not a Gold Card Owner and would like to know more about our Resort and how you can qualify for Gold Card discounts, please call Resort extension 65112 or 540.289.4006 or visit this page.
21. No occupant may violate any local, state or federal law, ordinance, regulation, statute, rule, or other restriction or requirement. 
22. Resort and its staff reserve the right to enter your room for any purposes including, but not limited to, performing maintenance and repairs or checking on the safety and security of guests and property. When not time-sensitive, Resort staff will endeavor to provide advance notice. 
23. Signs: All signs within the Resort, including its amenities such as gyms, pools, ski slopes and adventure attractions that require or restrict any activity have the full force of these Rules, and their violation constitutes a violation of these Rules. 
24. Notices: All notices, rules, codes of conduct, and terms of use published in Massanutten Resort® documents (such as check-in documents and/or within individual amenities or activities) that require or restrict any activity have the full force of these Rules, and their violation constitutes a violation of these Rules. 
25. No Soliciting, Flyers, Pamphlets or Other Advertising: You are prohibited from attempting to sell or market goods or services including time-share estates and tickets to amenities within Massanutten Resort®. All soliciting, door to door sales, flyers and pamphlets are strictly prohibited. 
26. All rules of Massanutten Resort®, now in effect or as amended from time to time, are incorporated hereby by reference. The violation of any rule of Massanutten Resort® shall be deemed a violation hereof.  

The Massanutten Resort's dog fee in designated condos is $225 per dog under 70 lbs. The dog fee for Dog-Friendly Hotel Rooms is included in the rental rate. Guests will be required to sign a release of liability and waiver (found here) stating that they understand and will adhere to all dog rules (listed below). Additional fees may be charged if significant extra cleaning is required after your stay. Maximum two dogs per reservation. At this time, no dogs over 70 lbs. or pets other than dogs are allowed on the resort. 

• You must have a confirmed reservation with Massanutten Resort prior to filling out this request to bring your dog form. All approved dog-friendly reservations will be required to sign a release of liability and waiver stating that they understand and will adhere to the Massanutten Resort Pet Policy.
• Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. 
• A nonrefundable charge of up to $500 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a condo and common areas if a non-approved pet is identified in any condo or in the Resort. 

• "Service Animals” as defined by the Americans with Disabilities Act (ADA) are accommodated at the Resort. ADA service animals are dogs or miniature horses that are “individually trained to do work or perform a task for a person with a disability.” Service animals are working animals, not pets. “The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.” - www.ada.gov. 
• Service animals may be identified at check-in. 
• Questions regarding service animals, pets, and boarding options may be directed to 540.289.4904 option 2. If you are not sure if you have a service animal, please call this number prior to your visit. 
• Emotional Support Animals: Animals whose sole function is to provide emotional support or comfort do not qualify as “Service Animals” under the ADA and are not permitted (unless approved under our “Pet Policy” described in these Rules).

We do have a few rules for our four-legged friends: 

Select rooms are designated dog-friendly. Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. Please use the Request To Bring Dog tab to submit your request.

1. Your dog(s) must be fully trained, appropriately restrained, and comply with local legislation requirements. 
2. Dogs must be fully vaccinated, and proof must be made available to Resort staff if required. 
3. Dogs must have current nametag with identification and current rabies tag to be worn at all times. 
4. Dogs to be kept on a leash in all public areas. 
5. Dogs are allowed in outdoor parks, dog-friendly condo areas, and outside dining at VA BBQ & Pizza Co, Base Camp, and Campfire Grill. 
6. Dogs are not allowed inside of public Resort buildings including the Indoor/Outdoor WaterPark, recreation centers, inside dining locations, The Spa at Massanutten, Massanutten Conference Center, ski lodge, and ski/bike rental shop. 
7. Dogs are not allowed on the golf courses, chairlift rides, and indoor/outdoor pools & public buildings. 
8. Dogs are not allowed at Resort sponsored activities/events. 
9. The guest (dog owner) is responsible for cleaning up after your dog while on the property. 
10. If you are leaving your dog alone in the room, please position the sign on the door to say your dog is in there unattended. No attempt will be made by Resort staff to enter your room if a dog is present in the room unattended. The guest (dog owner) must be in the room when it is being serviced. 
11. Please be mindful that we have a “no barking” policy. Barking must be curtailed to ensure fellow guests are not inconvenienced, both in your guest room and in the public areas. Extra fees, up to but not limited to, full room rate compensation may be assessed to your account if the dog causes disturbances leading to compensation for other guests. 
12. You (dog owner) is responsible for any property damage or personal injury caused by your dog. 
13. Resort staff shall have the sole discretion to determine if the Pet Policy is being violated or if a dog is infringing on the enjoyment of other guests. Service dogs are exempt from the Pet Policy and are welcome in all public areas around the Resort.
14. Review our full pet policy here. 

The dog park is located at James E. Lambert Park at Woodstone.  The park features a fenced in area that is split into two sides, one side for large dogs and another side for small dogs. Each side features a dog water fountain. The dog park is open to Resort guests and MPOA members only. 

Dog Park Rules 

1. Users of this park do so at their own risk. You are responsible for any injuries or damages caused by any dog you bring to the park. 
2. Please pick up and dispose of dog waste. 
3. All dogs must be at least 4 months old and current on all vaccinations. 
4. Dogs must be on a leash outside of the fence. 
5. Dogs must always be supervised within the dog park. 
6. Please keep your dog from jumping on other dogs or people. 
7. Aggressive dogs must be removed immediately from the park. 

This promotion is offered to anyone at least 25 years of age if married, or 28 years of age if single ("Participant"). Participants must be U.S. citizens, creditworthy, and have an annual income of at least $60,000. If married or cohabiting, both parties, along with any other adults traveling with participants, must be present to acknowledge receipt of the award. Each participant is required to attend an informal 90-120 minute presentation ("Tour") conducted for the purpose of soliciting sales of timeshare interests or intervals (a “Timeshare”) at one of the Sponsor's resorts, with prices ranging from $3,490.00 to $195,000.00 as of January 1, 2026. All personal charges will be at your expense, including but not limited to food, taxes, transportation, etc. The complete offering terms for the Timeshare are in an offering plan available from the Sponsor. Employees, resort owners, and members of anyone visiting a resort or engaging in one of its promotional programs within the past 12 months are ineligible. Any offer made is valid only on the day of the participant's resort visit, and only one promotional offer will be honored per auto, household, family, or transaction. Each participant hereby releases and indemnifies the Sponsor and its agents and employees from any and all liability that may arise from participating in this promotion. This offer is not transferable, expires on December 31, 2027, and two forms of identification will be required, including a valid driver's license and/or other government-issued photo ID, and either a Visa or MasterCard. No purchase is necessary to enter the promotion. Void where prohibited by law. This promotional vacation package is not directed to residents in any state in which registration of the timeshare plan is required but in which registration requirements have not yet been met. All entries become the property of the Sponsor and will not be returned.

By participating in this promotion and submitting your contact information via the promotion lead form, Participant expressly agrees and consents to be contacted by the Sponsor for this and other promotions and marketing by telephone, mail, prerecorded messages, emails and text/SMS messages, including through the use of an automated dialing or auto-dialer system, at the cellular, mobile, or other number(s) provided by Participant. Participant’s consent to being contacted is not a requirement or condition to purchasing property, products, or services from Sponsor. Cellular usage, message and data charges and rates may apply to any such calls or texts. There is no obligation to purchase or join anything.

This Promotion is Sponsored by: Great Eastern Resort Corporation (Massanutten Resort) of 502 Viking Drive, Virginia Beach, Virginia 23452.

NOTICE: Each participant who is confirmed by the Sponsor to visit the Sponsor's resort will receive a complimentary 3-day/2-night vacation at the participating resort valued at up to $792.00 depending on the season confirmed and amenities offered. Upgrade packages are available for a fee. The Sponsor will require payment of a deposit of $99.00 on a Visa or MasterCard when scheduling a reservation and obtaining a confirmation. The deposit will be refunded by the issuance of a $99 Visa Gift Card upon Tour completion. Participants may also receive an additional gift of a Visa Gift Card or a Gift Card to Massanutten Resort® (if applicable) valued between $50.00 and $200.00, depending on the date of the stay, upon completion of the scheduled Tour, the purpose of which will be to solicit the participant to purchase a Timeshare. The participant is responsible for payment of any government-imposed taxes directly related to the service being provided and any personal expenses incurred when utilizing this offer. A $50 fee will be required for any rescheduled reservations. Failure to meet the Terms and attend and complete the Tour will require the participant to pay the full retail rate for the accommodations (approximately $792) and the participant will not be entitled to a refund of the $99 deposit.

THIS ADVERTISING MATERIAL IS BEING USED FOR THE PURPOSE OF SOLICITING SALES OF TIMESHARE INTERESTS.