Rental Policies

Rental Policies

Condo Information

• Price depends upon accommodation and season.
• Condo rooms sleep up to 12 occupants and offer a choice of bed sizes.
• All rooms include flat screen TV, cable, telephone, balcony, and sitting area.
• Some accommodations have a full kitchen.
• Click for our current Special Rental Offers.
• All condo rentals require a two night minimum stay.
• Wi-Fi: Massanutten Resort offers complimentary WiFi internet access in most condos, hotels, and common areas! Massanutten Condo WiFi offers 40 mbps download & 10 mbps upload speeds on unlimited devices. Public WiFi internet access is also available at the Business Center at Massanutten Station.Massanutten Resort is solely responsible for connectivity issues. Should you experience connectivity issues, please call maintenance at 540.289.4943 or resort ext 5304.
• You may access the facilities prior to check-in by pre-registering with the Front Desk.
• All rental accommodations are subject to a daily Resort Use Fee.
• For accessibility requests, please contact the Rentals Department at 540.289.4952.
• Resort Smoking Policy: All of our accommodations are smoke free. Smoking is strictly prohibited. A $250 fee will be charged to those who violate this policy. Smoking is allowed on the patio. You must close patio door when smoking outside. Please properly dispose of your cigarettes and cigars.
• Service Animals: "Service Animals” as defined by the Americans with Disabilities Act (ADA) are accommodated at the Resort. ADA service animals are dogs or miniature horses that are “individually trained to do work or perform a task for a person with a disability.” Service animals are working animals, not pets. “The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.” - www.ada.gov. Service animals may be identified at check-in. Questions regarding service animals, pets, and boarding options may be directed to 540.289.4904 option 2. If you are not sure if you have a service animal, please call this number prior to your visit.
• Emotional Support Animals: Animals whose sole function is to provide emotional support or comfort do not qualify as “Service Animals” under the ADA and are not permitted (unless approved under our “Pet Policy” described in these Rules). Questions regarding service animals, pets and boarding options may be directed to 540.289.4904 option 2.
• Pet Policy: Under the Resort “Pet Policy”, you must obtain approval in advance to bring your dog to a designated dog-friendly condo unit. No other animals are allowed. No dog shall be allowed in lodging accommodations unless approved prior to check-in. The Pet Policy is linked here and you can request approval here. A nonrefundable charge of up to $500 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a unit and common areas if a non-approved pet is identified in any unit or in the Resort.
• For a list of Massanutten Resort Rules & Regulations, please view rules & regulations page.

Reservations

• Call our Reservationist at 540.289.4952, Mon - Fri 9 am - 6 pm | Sat 9 am - 1 pm or email rentals@massresort.com anytime. We strive to return all messages within 24 hours.
• Reservations and check-ins cannot be made by or for persons under 21 years of age. Only persons listed on the reservation may check in to the condo.

Front Desk/Check-In Information

• Please call our main switchboard at 540.289.9441 or email frontdesk@massresort.com your questions.

Payment Information

• Rent must be paid in full at the time of check-in.
• If you cancel your reservation within 7 days of your scheduled arrival date you will be refunded the lodging total minus a $75 per room cancellation fee.
• If you do not show for your reservation on the scheduled day of check-in you will forfeit the remainder of your reservation.
• No refunds are given for early departures, no-shows, or unused package items. Repeat cancellations or no-shows are subject to additional terms.

Cancellation Policy

Cancellation Policy

• If you cancel your reservation within 7 days prior up until 5pm of the day of your scheduled arrival date you will incur a $75 per room cancellation fee.
• If you do not show for your reservation on the scheduled day of check-in you will incur a charge of one night’s rental per room and forfeit the remainder of your reservation. Repeat cancellations or no-shows are subject to additional terms.
• Condo and hotel reservations are subject to a $25 change fee. No refunds are given for early departures or unused package items.   
• Cancellations and changes must be made during Massanutten Rental Services hours - Mon - Fri 9 am - 6 pm | Sat 9 am - 1 pm. Please call 540.289.4952 or email rentals@massresort.com.

Check In/Out

Check In/Out

Check-In

Rent must be paid in full at the time of check-in.

RCI Reservations: If you wish to allow someone other than the guest name listed on your RCI reservation to check-in, you must contact RCI at 317.508.8000 (Weeks), 317.805.9941 (Points), or access your RCI account at www.rci.com to purchase a RCI Guest Certificate. Massanutten is unable to accept any other form or check-in authorization.

Massanutten Timeshare Owners: Please refer to your Owners Billboard at owners.massresort.com.

Check-In Times

• 4:00 pm - Shenandoah Villas, Eagle Trace, Summit (owners)
• 5:00 pm - Woodstone & Regal Vistas (owners), All Rentals
• 6:00 pm - All RCI Reservations

Please note your printed check-in time on your reservation confirmation. Due to high seasonal occupancy, if you arrive before the printed check-in time, there is no guarantee that your room will be ready. We aim to provide clean and comfortable accommodations to all of our guests and we cannot wait to welcome you to Massanutten Resort. Arriving late? Click here.

Check-In Locations

North Lobby

• Eagle Trace & Woodstone (owners & RCI reservations)
• Summit (Friday & Sunday reservations)
• The North Lobby located in the Woodstone Building at 1822 Resort Drive, Massanutten, VA 22840.
• Hours: Open 24 hours a day

South Lobby

• Shenandoah Villas & Regal Vistas (owners & RCI reservations)
• Summit (Saturday reservations)
• All Massanutten Resort Hotels & Rentals
• The South Lobby is located in the Woodstone Building at 1816 Resort Drive, Massanutten, VA 22840.
• Hours: Currently Closed.

Check-Out

• Check-out is promptly at 10 am. Please vacate your unit before 10 am to avoid a late fee.
• Express check-out is now available if you do not wish to do so at the Front Desk, or if you would like to check-out early. Just before you close the door, please text “Check Out” to 888.984.4342. Shortly after you will receive a confirmation text message stating your reservation is complete. Please place your keys on the counter.
• Guests may also drop your keys at the express check-out boxes located at the General Store, The Market at Massanutten Station, in the North Lobby, or the South Lobby.
• Guests staying at Regal Vistas must return your keys to the drop box and leave the garage door remote in the garage on the hook.
• To view the condo departure checklist, download the pdf here.

Rental Provisions

Rental Provisions

Packing for a vacation can be a tedious task! Let us help. Here is a quick list of what is provided and suggestions of what to bring when traveling to Massanutten.

Condo Vacations

The Resort Provides

• Kitchen Linens (2 dishcloths, 2 dish towels, 2 potholders)
• Bed Linens
• Towel sets (based on maximum occupancy)
• A Complimentary Starter Pack that includes:
• Coffee Filters
• Bath Soap
• Dishwasher Detergent
• Paper Towels
• Dishwashing Soap
• Trash Liners
• The resort can also provide pack and play cribs and highchairs - subject to fees and availability.

Hotel Vacations

All rooms include coffee makers, refrigerators, flat-screen TV, cable, telephone, balcony, and sitting area.

Items to Bring

• Coffee Filters
• Bath Tissue
• Bath Soap
• Paper Towels
• Trash Liners
• Laundry Detergent
• Pool Towels
• Salt & Pepper

We’ve also created the Ultimate Massanutten Vacation Packing List for your convenience.
Click here to download a printable version.

Forgot something? No problem! The Market at Massanutten Station and the General Store are both on-site and offer groceries, health and beauty aids, souvenirs and other essentials. Also, with Store2Door delivery service, you can have us do the shopping for you!

Gold Card Ownership

Gold Card Ownership

Current Gold Card Owners may access the owner's website here for a list of gold card discounts.

You must show your current Gold Card photo ID card to receive discounts and to access the Woodstone Recreation Center and Massanutten Fitness & Rec Club areas. Gold Card Holders who have not had a photo ID card made in five or more years should stop by the ID Center at The Market at Massanutten Station, for a new card. By requiring Gold Card Owners to have and to show ID, Massanutten protects the investment you have in your vacation experience.

ID Center Hours

Fri - Tue 9 am - 4 pm | Wed & Thu Closed
540.289.9441 | ID Center at The Market at Massanutten Station, 1850 Meadow Vista Lane, Massanutten, VA 22840

Becoming a Gold Card Owner

RCI

RCI

Massanutten has had a long standing affiliation with Resort Condominiums International. This means whether you own a week or points through Massanutten with your RCI membership you have access to over 7,000 resorts worldwide. Visit the RCI site here!

Key Release Policy
If you wish to allow someone other than the guest name listed on your RCI reservation to check-in, you must contact RCI at 317.508.8000 (Weeks), 317.805.9941 (Points), or access your RCI account at www.rci.com to purchase a RCI Guest Certificate. Massanutten is unable to accept any other form or check-in authorization.