Rental Policies

Rental Policies

Condo Information

• Price depends upon accommodation and season.
• Condo rooms sleep up to 12 occupants and offer a choice of bed sizes.
• All rooms include flat screen TV, cable, telephone, balcony, and sitting area.
• Some accommodations have a full kitchen.
• Click for our current Special Rental Offers.
• All condo rentals require a two night minimum stay.
• Massanutten Resort offers complimentary Wi-Fi internet access in most units, hotels, and common areas! Premium Wi-Fi service is also available and will provide 75mbps download speed for $4.95 a day or $24.95 for 7 days. Should you experience connectivity issues, please call maintenance at extension 5304. Public Wi-Fi internet access is also available at the Business Center at Massanutten Station.
• You may access the facilities prior to check-in by pre-registering with the Front Desk.
• All rental accommodations are subject to a daily Resort Use Fee.
• Resort Smoking Policy - All of our accommodations are smoke free. Smoking is strictly prohibited. A $250 fee will be charged to those who violate this policy. Smoking is allowed on the patio. You must close patio door when smoking outside. Please properly dispose of your cigarettes and cigars.
• Pets: No dog, cat or other pet shall be allowed in the unit. A nonrefundable charge of up to $500 per day may be assessed by the Association to clean, repair, treat (for fleas or other pests), and restore a Unit and common areas if a pet is identified in the unit or in the Resort.  
• Service Animals: Service Animals are always welcome at Massanutten Resort. They must be under control and on a leash/harness at all times. Service Animals may be attended to by companions, but employees of the Resort are not permitted to care for Service Animals. We appreciate advance notice for service animals staying on resort property. Please contact us at 540.289.4908 ext. 2.
• Pets & Emotional Support Animals: Massanutten Resort has a no-pet policy throughout the Resort and the Projects. Fines of up to $500 may be incurred for violating the no-pet policy. In addition, charges may be assessed for cleaning or damage. Animals whose sole function is to provide emotional support or comfort do not qualify as Service Animals under the ADA and are not permitted. Questions regarding service animals, pets and boarding options may be directed to 540.289.4908 ext. 2. 
• For a list of Massanutten Resort Rules & Regulations, please view rules & regulations page.

Reservations

• Call our Reservationist at 540.289.4952, Monday - Friday 8:30 am to 7:30 pm | Saturday 9 am to 1 pm or email rentals@massresort.com anytime. We strive to return all messages within 24 hours.
• Reservations and check-ins cannot be made by or for persons under 21 years of age. Only persons listed on the reservation may check in to the condo.

Front Desk/Check-In Information

• Please call our main switchboard at 540.289.9441 or email frontdesk@massresort.com your questions.

Payment Information

• Rent must be paid in full at the time of check-in.

Cancellation Policy

Cancellation Policy

• If you cancel your reservation within 7 days of your scheduled arrival date you will incur a $75 per room cancellation fee.
• If you do not show for your reservation on the scheduled day of check-in you will incur a charge of one night’s rental per room and forfeit the remainder of your reservation. Repeat cancellations or no-shows are subject to additional terms.
• Condo and hotel reservations are subject to a $25 change fee. No refunds are given for early departures or unused package items.   
• Cancellations and changes must be made during Massanutten Rental Services hours - Monday - Friday 8:30 am - 7:30 pm | Saturday 9 am - 1 pm. Please call 540.289.4952 or email rentals@massresort.com.

Check In/Out

Check In/Out

Check-In

Rent must be paid in full at the time of check-in.

Check-In Times

• 4:00 pm  -  Shenandoah Villas, Eagle Trace, Summit (owners)
• 5:00 pm  -  Woodstone & Regal Vistas (owners), Rentals
• 6:00 pm  -  All RCI Reservations

Check-In Locations

North Lobby

• Eagle Trace & Woodstone (owners & RCI reservations)
• Summit (Friday & Sunday reservations)
• The North Lobby is open 24 hours a day. | Located in the Woodstone Building at 1822 Resort Drive, McGaheysville, VA 22840.

South Lobby

• Shenandoah Villas & Regal Vistas (owners & RCI reservations)
• Summit (Saturday reservations)
• All Massanutten Resort Hotels & Rentals
• The South Lobby is open Fri, Sat & Sun 4 pm - 9 pm. | Located in the Woodstone Building at 1816 Resort Drive, McGaheysville, VA 22840.

Check-Out

• Check-out is promptly at 10 am. Please vacate your unit before 10 am to avoid a late fee.
• Express check-out is now available if you do not wish to do so at the Front Desk, or if you would like to check-out early. Just before you close the door, please text “Check Out” to 95577. Shortly after you will receive a confirmation text message stating your reservation is complete. Please place your keys on the counter. 
• Guests may also fill out their express check-out envelope and drop it in the check-out box at the General Store, The Market at Massanutten Station, in the North Lobby, or the South Lobby. 
• Guests staying in Regal Vistas must return keys and garage door opener to the drop box at the Regal Vistas gate. Garage door opener cannot be left inside the unit.
• To view the condo departure checklist, download the pdf here.

Rental Provisions

Rental Provisions

The Resort Provides —

• Kitchen Linens (2 dish cloths, 2 dish towels, 2 pot holders)
• Bed Linens
• Towel Sets (based on maximum unit occupancy)

Complementary Starter Pack, which includes a small quantity of the following items —

• Dish Detergent
• Dishwasher Powder
• Bath Tissue
• Bath Soap
• Paper Towels
• Trash Liner

Suggested Items to Bring

• Pool Towels
• Food & Spices
• Laundry Detergent
• Coffee
• Specialty Cooking Items

Should you need more provisions during your vacation, the above items are for sale at The Market at Massanutten Station or General Store. The Resort can also provide Pack & Play cribs and highchairs subject to fees and availability.

Please Note: Some units have washers and dryers. For units without washers and dryers, there are complimentary laundry facilities throughout the Resort.

Becoming a Gold Card Owner

Becoming a Gold Card Owner

RCI

RCI

Massanutten has had a long standing affiliation with Resort Condominiums International. This means whether you own a week or points through Massanutten with your RCI membership you have access to over 7,000 resorts worldwide.

Visit the RCI site here!