Rental Info

Rental Info

Condo & Hotel Rentals

Treat your family to a wonderful four season destination! Unique in both its size, variety of amenities, and outstanding condo and hotel accommodations, Massanutten has secured its spot as one of the premier all-seasons resort destinations on the East Coast.

We offer rental options for a quick two-night getaway or a week-long vacation. Accommodations are located in our mountain resort area or in the lower valley of Woodstone Meadows.

Condos range from 1-4 bedrooms with full or partial kitchens (both include full size refrigerators), whirlpool tubs, fireplaces, and decks. 

Hotels offer the option of a king room with a pullout sofa or two queen beds. All hotel rooms include coffee makers, mini-refrigerators, a flat screen TV, balcony, and sitting area.

Book your next vacation

Need assistance before you book? Speak to our guest service team via live chat or dial 540.289.4952. Our office hours are Monday through Friday, 8:30 am - 7:30 pm | Saturday, 9 am - 1 pm or email rentals@massresort.com anytime. We strive to return all messages within 24 hours.

 

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Rental Policies

Rental Policies

Condo Information

  • Price depends upon accommodation and season.
  • Condo rooms sleep up to 12 occupants and offer a choice of bed sizes.
  • All rooms include color TV, cable, telephone, balcony, and sitting area.
  • Some accommodations have a full kitchen.
  • Click for our current Special Rental Offers.
  • All rentals require a two night minimum stay.
  • Massanutten Resort offers free wireless internet access in most units, hotels, and common areas! Internet is also available for $.35 per minute at the Woodstone Meadows Business Center.
  • You may access the facilities prior to check-in by pre-registering with the Front Desk.
  • All rental accommodations are subject to a daily Resort Use Fee.
  • Resort Smoking Policy - All of our accommodations are smoke free. Smoking is strictly prohibited. A $250 fee will be charged to those who violate this policy. Smoking is allowed on the patio. You must close patio door when smoking outside. Please properly dispose of your cigarettes and cigars.
  • For a list of Massanutten Resort Rules & Regulations, including our new smoking and pet policies please view rules & regulations page.


Reservations

  • Call our Reservationist at 540.289.4952, Monday through Friday, 8:30 am to 7:30 pm.  |  Saturday, 9 am to 1 pm or email rentals@massresort.com anytime. We strive to return all messages within 24 hours.
  • Reservations and check-ins cannot be made by or for persons under 21 years of age. Only persons listed on the reservation may check in to the condo.


Front Desk/Check-In Information


Payment Information

  • Rent must be paid in full at the time of check-in.

Cancellation Policy

Cancellation Policy

  • If you cancel your reservation more than 7 days prior to your scheduled arrival, you will incur a $25 cancellation fee.
  • If you cancel your reservation within 7 days prior to your scheduled arrival or do not show for your scheduled check-in, you will incur a $75 cancellation fee.
  • Cancellations are only complete when you receive a cancellation confirmation code from a Resort Rental Reservationist. We strongly suggest keeping this cancellation confirmation code for your records.
  • Cancellations must be made during Massanutten Rental Services hours - Monday through Friday, 8:30 am - 7:30 pm | Saturday, 9 am - 1 pm. Please call 540.289.4952.
  • Changes to condo reservations are subject to a $25 fee.

Check In/Out

Check In/Out

Check-In

Rent must be paid in full at the time of check-in.


Check-In Times
  • 4:00 pm  -  Shenandoah Villas, Eagle Trace, Summit (owners)
  • 5:00 pm  -  Woodstone & Regal Vistas (owners), Rentals
  • 6:00 pm  -  All RCI Reservations

Check-In Locations

North Lobby

  • Eagle Trace & Woodstone (owners & RCI reservations)
  • Summit (Friday & Sunday reservations)
  • The North Lobby is open 24 hours a day. | Located in the Woodstone Building at 1822 Resort Drive, McGaheysville, VA 22840.


South Lobby

  • Shenandoah Villas & Regal Vistas (owners & RCI reservations)
  • Summit (Saturday reservations)
  • All Hotels & Rentals
  • The South Lobby is open Fri, Sat & Sun 4 pm - 9 pm. | Located in the Woodstone Building at 1816 Resort Drive, McGaheysville, VA 22840.

 

Check-Out

  • Check-out is promptly at 10 am. Please vacate your unit before 10 am to avoid a late fee.
  • Express check-out is now available if you do not wish to do so at the Front Desk, or if you would like to check-out early. Just before you close the door, please dial *55 from your resort phone. Listen for 2 beeps and you are checked out. Please place your keys and comment card on the counter. 
  • Guests may also fill out their express check-out envelope and drop it in the check-out box by the Front Desk. 
  • Guests staying in Regal Vistas must return keys, comment card, and garage door opener to the drop box at the Regal Vistas gate. Garage door opener cannot be left inside the unit.
  • To view the condo departure checklist, download the pdf here.

Rental Provisions

Rental Provisions

The Resort Provides —
  • Kitchen Linens (2 dish cloths, 2 dish towels, 2 pot holders)
  • Bed Linens
  • Towel Sets (based on maximum unit occupancy)

Complementary Starter Pack, which includes a small quantity of the following items —

  • Dish Detergent
  • Dishwasher Powder
  • Bath Tissue
  • Bath Soap
  • Paper Towels
  • Trash Liner
 
Suggested Items to Bring
  • Pool Towels
  • Food & Spices
  • Laundry Detergent
  • Coffee
  • Specialty Cooking Items

Should you need more provisions during your vacation, the above items are for sale at The Market at Massanutten Station or General Store. The Resort can also provide Pack & Play cribs and highchairs subject to fees and availability.

Please Note: Some units have washers and dryers. For units without washers and dryers, there are complimentary laundry facilities throughout the Resort.

Becoming a Gold Card Owner

Becoming a Gold Card Owner

Required fields indicated with an asterisk.

RCI

RCI

Massanutten has had a long standing affiliation with Resort Condominiums International. This means whether you own a week or points through Massanutten with your RCI membership you have access to over 7,000 resorts worldwide.

Visit the RCI site here!

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