Massanutten Resort

A Look at Fall 2021

Bookmark this page as we will continue adding information and tips. For full COVID-19 related policies and updates, please visit our recovery page here. Looking for resort amenity hours? To view amenity hours, please visit our hours webpage @ www.massresort.com/hours.

In the coming busy travel and holiday weeks, Massanutten will welcome guests and owners from all over the country and beyond. With regional increases in COVID-19 and breakthrough cases, consider wear your mask, even if you are vaccinated. Face Mask Policy: Guests that are not vaccinated must continue to wear masks while indoors or when 6' if physical distancing cannot be maintained.

Online advance purchase is required for most resort activities & amenities. Some resort amenities and activities may sell out.

Know Your Booking Window

30 DAYS - Tickets will be made available on the Owner's Website for Massanutten Resort Owners for owners to purchase 30 days in advance of the activity date. Must be purchased by logging into your owner account on the owner’s portal. Attention Gold Card Owners: We recommend you take advantage of your discount when making purchases. A valid Gold Card ID will be required for each ticket purchased at time of redemption. Non-Gold Card owners and guests of Gold Card owners who may be accompanying you will still have priority ticket access, so please take advantage of this opportunity - those guests will need to purchase the general admission or other applicable tickets for their purchases.
21 DAYS - Available to everyone on a first-come-first-served basis online and on the Resort App.

Check out our guide on How to Book Your Activities Online.

Advance tickets may only be redeemed by the guest listed on the confirmation. A photo ID will be required.

*Please be aware that tickets may sell out and may not be available during every time slot.

For those that have other types of passes, such as Massanutten rewards or gifted tickets please follow the below process:
WaterPark: Redeem at the WaterPark.
Golf: Redeem at the Woodstone Meadows Golf Course.
Gift Cards & Massanutten Rewards Program Passes: To redeem a Gift Card or Massanutten Rewards Program Passes, simply book your activity online and present your Gift Card or Rewards Program Passes at the ticket counter for redemption. Purchasing a ticket in advance ensures your spot.

WaterPark Tickets

Save time and money by booking your WaterPark tickets in advance on the Resort App or online. Online tickets must be purchased at least one day in advance. WaterPark admission arm bands will be available to redeem at MerchanDice Surf Shop one hour before aquatic attractions open. The whole family/group must be present at the time of redemption.

Your safety is our priority. Know before you go.The following areas of the Indoor Park are unguarded:

Frog Pond
Blue Ridge Rapids (Adventure River)
Giant Tipping Bucket

Safety Tips:

Non-swimmers and children should be at an arm’s reach of their parent/guardian at all times.
Life jackets are available.
For more safety tips, visit: www.RedCross.org

Together, we will create memorable experiences in a safe and enjoyable environment.

To learn more about Massanutten Indoor WaterPark, please visit the following areas on our website:

Dining

We are focused on providing a safe environment for our owners, guests, and employees. We are regularly cleaning high contact areas in our dining locations including sanitizing doors, phones, tables, chairs, work stations, and bathrooms. Our dining locations are offering takeout, curbside, and/or delivery in addition to dine.

Base Camp

We recommend guests use Yelp to check seating availability and make reservations before coming to dine at Base Camp. Reservations are not required but strongly recommended.
Takeout is available! Please order online here or call 540.437.3354.

Campfire Grill

We recommend guests use Yelp to check seating availability and make reservations before coming to dine at Campfire Grill. Reservations are not required but strongly recommended. Guest may also call 540.289.5794 for reservations.
For takeout, curbside, and delivery, please order online here or call 540.289.5794.

VA BBQ & Pizza Co.

Carry-out, contactless pick up & curbside services available all day, every day!
We encourage online or by phone (540.289.4958) ordering and payment. Online ordering available for carry-out and curbside only*

To see all Resort dining options, please click here.

Spa

While we recognize that restrictions are loosening, due to the nature of working with guests and employees in close proximity for an extended period, the following guidelines are still in place at the Spa at Massanutten:

Guests must fill out service intake form prior to arrival via email (sent at booking).
Face Mask Policy: Given the continued easing of restrictions for mask protocols prompted by both the CDC and Governor Northam’s guidance, along with the steady increase in vaccination rates throughout the state and declining positivity rates, masks will now be optional for all vaccinated guests and employees, regardless of department/location. Unvaccinated guests and employees must still continue to wear a mask.
All areas will be properly cleaned and disinfected.

Unavailable Services

Self serve water, tea, and complimentary wine

Spa Service Menu

To view the Spa menu, please click here.

Hours

Click here to view current hours.

Reserving Your Appointment

Due to limited capacity, it is important to plan a bit farther than you would have in the past. We recommend calling the Spa at least two weeks in advance of your desired appointment date. Please call 540.289.4040. A major credit card or cash payment is required to reserve appointments. Intake forms will be sent electronically at booking and must be completed prior to your service time.

Spa Cancellation Policy

If you must cancel, we will be happy to assist you in rescheduling your appointments; however, if rescheduling is not an option for you, a 24-hour cancellation notice is required. Parties of 4 or more require a 72-hour notice. Cancellations may be subject to a fee of $50 for each service to cover the time reserved for you. If the cost of the service is less than $50, a $25 fee will be applied.

Lodging/Rentals

To view lodging cleaning & check-in procedures, please visit our recovery webpage here.

Break free from the everyday and discover 6,000 acres of fresh mountain air and authentic mountain experiences that will leave you with a sense of freedom like you have never felt before. Massanutten, located right in the heart of the Shenandoah Valley of Virginia, is an all-season resort, plus much more. It is a destination that must be experienced. Our fall packages feature lodging plus WaterPark passes, golf green fees, bike park passes, and more. Book your fall getaway here!

For lodging cancellations, please call us at 540.289.4952.

Resort Hours

Looking for resort amenity hours? To view amenity hours, please visit our hours webpage @ www.massresort.com/hours.

Ticket Cancellations

IMPORTANT NOTE ON TICKET CANCELLATIONS: Cancellation and modifications can be made, as availability allows, without penalty up to 24 hours in advance. Cancellations within 24 hours of the activity date and time will incur a cancellation fee of $25 or 50% of the itinerary total, whichever is lower. No refunds will be given for no show tickets or cancellations/modifications after the designated start time.

If you are currently trying to cancel an online ticket reservation, please complete an Online Ticket Cancellation Request Form using this link and our team will process your request as quickly as possible. Please note that this form should only be used to cancel existing tickets and cannot be used to add tickets or change tickets to a different date or time. To help ensure that you are able to book the tickets that your party needs, please purchase tickets online for an available date and time.

For lodging cancellations, please call us at 540.289.4952.

Keeping It Fun & Safe

Without question, our first and biggest priority this season will be safety: safe mountain activities, safe queuing, and safe space throughout the mountain. Our second priority, and also a very important one, is providing a remarkable time for you and your family!

Tools You Can Use

We know this is a lot to take in and you must have many questions that we can answer. To help for a more smooth process of communication between us and our owners and guests, we will be introducing a few support tools soon that include:

Live Chat & Tutorials – We know that there are times that doing everything online can be a challenge. To help you along the way, we will have staff on standby for live chat to point you in the right direction and answer questions.
Phone Support – A central call center is now in place to help answer any questions you may have. Please call us at 540.289.9441 or visit our live chat on our homepage.
Expanded Resort App Functionality – The Resort App is updated with everything you need to find helpful information as well as links for booking tickets to plan your trip with ease.
Social Media – Facebook, Instagram, and Twitter.
Website – www.massresort.com/recovery and www.massresort.com/fall will have the latest info. Check back often!