Check In/Out

Check In/Out


Rent must be paid in full at the time of check-in.

Check-In Times
  • 4:00 pm  -  Shenandoah Villas, Eagle Trace, Summit (owners)
  • 5:00 pm  -  Woodstone & Regal Vistas (owners), Rentals
  • 6:00 pm  -  All RCI Reservations

Check-In Locations

North Lobby

  • Eagle Trace & Woodstone (owners & RCI reservations)
  • Summit (Friday & Sunday reservations)
  • The North Lobby is open 24 hours a day. | Located in the Woodstone Building at 1822 Resort Drive, McGaheysville, VA 22840.

South Lobby

  • Shenandoah Villas & Regal Vistas (owners & RCI reservations)
  • Summit (Saturday reservations)
  • All Massanutten Resort Hotels & Rentals
  • The South Lobby is open Fri, Sat & Sun 4 pm - 9 pm. | Located in the Woodstone Building at 1816 Resort Drive, McGaheysville, VA 22840.



  • Check-out is promptly at 10 am. Please vacate your unit before 10 am to avoid a late fee.
  • Express check-out is now available if you do not wish to do so at the Front Desk, or if you would like to check-out early. Just before you close the door, please text “Check Out” to 95577. Shortly after you will receive a confirmation text message stating your reservation is complete. Please place your keys on the counter. 
  • Guests may also fill out their express check-out envelope and drop it in the check-out box at the General Store, The Market at Massanutten Station, in the North Lobby, or the South Lobby. 
  • Guests staying in Regal Vistas must return keys and garage door opener to the drop box at the Regal Vistas clubhouse. Garage door opener cannot be left inside the unit.
  • To view the condo departure checklist, download the pdf here.